Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Products well protectedbon packaging on time delivery very bi
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/02/2021
Long shipping time
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Verified Buyer
Rating: 2 out of 5
following a purchase from 22/02/2021
Great prices on what I ordered but I… Great prices on what I ordered but I ordered the items on 31January 21 and as of today 22Febuary 21 I’m still waiting for my order. Shipping costs are too high for this long of a wait.
Response from 1001hobbies
Hello Steven, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/02/2021
Site worked well, nicely packed. Delivery 12 days from France>UK. Brexit? Covid?
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 2 out of 5
following a purchase from 22/02/2021
10 days to prepare the order for… 10 days to prepare the order for shipping! This really is not professional, whatever the excuse.
Response from 1001hobbies
Hello Yannick, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 22/02/2021
Great item a very competitive price however there was a delay with the delivery as it came from outside the UK which I wasn���t aware of when I ordered and it was held by the couriers as there was missing paperwork which they had to wait for this was a copy of the invoice which when I received the delivery was in a open clear document pocket taped on the outside of the parcel this had all my personal details and some bank details on the document that could be accessed by anyone that chose to do so I can���t say I am very impressed with this so I will be thinking hard and long before I orde
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2021
10 days to prepare the order for... 10 days to prepare the order for shipping! This really is not professional, whatever the excuse.
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Response from 1001hobbies
Hello Yannick, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
Good site for reduced models
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2021
Order placed on February 12 and still no dispatch notice. Very slow order preparation even though the products were in stock. I give 2 stars because there are a lot of references on this site. But when you charge for delivery at this rate and more than 10 days later you still have nothing at home for no apparent reason, it's a shame.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2021
Great prices on what I ordered but I... Great prices on what I ordered but I ordered the items on 31January 21 and as of today 22Febuary 21 I'm still waiting for my order. Shipping costs are too high for this long of a wait.
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Response from 1001hobbies
Hello Steven, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
Very good products. However, very long delivery (3 weeks when the site said 5 days) but understandable with the current period.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2021
good product but very long delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2021
Pot paints are not listed because of a sticker that hides the name a good half-hour to remove them carefully to find the match....dom
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2021
Fast delivery. However, one part in the box was broken or misshaped by R
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2021
Stale parcel at reception Potential loss of parts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Good service. Just a small error in the order.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/02/2021
nice kit and received at home on time
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/02/2021
Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/02/2021
the photo etch looks fantastic four stars is bacause there was no instruction sheet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
VERY GOOD PACKAGING
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2021
A model was open inside the co
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/02/2021
EVERYTHING BEST
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/02/2021
the photo etch looks fantastic four… the photo etch looks fantastic four stars is bacause there was no instruction sheet
Response from 1001hobbies
Dear Mrs Edmond, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
the photo etch looks fantastic four... the photo etch looks fantastic four stars is bacause there was no instruction sheet
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Response from 1001hobbies
Dear Mrs Edmond, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
The products are perfectTamiya. As for the packaging, it's excellent-each item is individually wrapped and perfectly wedged. As for the delivery time, it's not greatParis-Châteauroux in 7 days Düsseldorf-Châteauroux in 48 hoursObviously Covid isn't as disruptive in Germany! Nothing to worry about, but beware: Amazon makes a lot of money on the same items.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/02/2021
It is the first time I bought in this store and the truth is that I loved the model.The only bad thing is that it has taken a while to arrive. For the rest everything perfect. Thank you very much
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/02/2021
Very good service nice that it was made a mailbox package I was well informed just a pity that it was mostly in French
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/02/2021
The search for a suitable color for the model was negative.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 16/02/2021
Ordered from the UK site unfortunately this company doesn't have a UK shop, didn't inform me of this when I ordered. ��45 of customs fees charged on top! 1001 model kits needs to be more upfront and inform customers of this before they place an o
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Verified Buyer
Rating: 2 out of 5
following a purchase from 16/02/2021
The company itself is fine. The courier service however is abysmal. I realise that this is supposed to be a review of 1001, however if they choose to give business to a delivery company that is frankly unfit for purpose then they are themselves guilty by association. That's how easy it is to have your own reputation ruined.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
good product correct delivery i recommend there is choice prices are reasonable i will recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Plenty of choicea little long for delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Good tracking order perfectly honored with a little delay but acceptabl
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 16/02/2021
Very good service. Some prices not always in line with the competition and delivery time a bit long. Otherwise all very good.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/02/2021
Havn't recieved any orders yet Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 15/02/2021
Punctual and accurate.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/02/2021
The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
received my orders except for 1but otherwise very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2021
The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 15/02/2021
I have received emails about my order in English French and Dutch That in itself is not a problem but I can imagine that this may be problematic for other customers who do not speak their languages as well Thank you for your reaction to my review perhaps I will get my original message across if I respond in English To be clear I do not have any issue with my order being delayed I understand that considering the current situation with Covid Brexit and the weather a delay was inevitable My 'issue' is more like a suggestion: I received several correspondence items regarding my order in several different languages: Dutch English and French That in itself is not a problem (at least to me) but I'd like to point out that this may be a problem to people who are less comfortable with languages and that handling correspondence like this may come across as less reliable
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