Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews
5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
simply impeccable!!!...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Very good! Very large selection, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Despite a small problem quickly solved when creating my account, I received my order within the promised time. Thanks to Laure in customer service for her professionalism and responsiveness.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
One of the items was announced to be in stock when it wasn't... Too bad... Delivery time longer than expected. Was able to contact someone easily... That's a plus. Satisfied all the same.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2020
Poor quality model and long delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Order conformed and received within the advertised time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2020
Hello Sir Madam! I have received the package the miniature car very well but the plastic box where the car is inside in very bad condition! I am dissatisfied for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Impeccable parcel. The post took a long time.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 13/12/2020
Products and delivery as expectedeverything ok.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2020
I waited almost 1 month for my parcel to be sent. My brother didn't get his birthday present on time. DÃ
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Parcel well received delay a little lo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Received on time and in good condition
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/12/2020
Great product but a little slow on delivery, Probably my error for not checking, this is a french company despite the .co.uk
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Efficient site, good customer service ... But you can order products that are not in stock without knowing it. It would be better to know when ordering. A bien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
nothing to (re)say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Unfortunately, my grandson's model was due to be delivered between 0412 and 0912, but he only received it on December 11. His birthday was 5122020. Too bad for this re
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Received on time product conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Very pleasant site, fairly well presented, but a little slow to access the desired pages.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
I'd like to come back to my previous negative review. The after-sales service contacted me on 2 occasions to try and find a solution with their supplier for the missing parts. I appreciate this commercial approach and hope that it will help me to find a solution.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2020
I'm giving it 2 stars because the product seems fine, but the packaging needs to be improved! A huge cardboard box for 1 small box lost in the middle of plastics is excessive and not environmentally friendly.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 10/12/2020
My second order with 1001 and also this time arrived well Clear site good contact via email There is nothing wrong with that The order on the other hand has taken 18 days Probably to not have to build large stocks to have they do not have everything in stock This long delivery time was not clear to me Now I know this I can take it into account
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 10/12/2020
I was sent a voucher with a 5% discount by email for my late delivery. I then wanted to place a new order and claim the discount. The discount code cannot be entered or is not known at 1001hobbies. So no new order as the 5% discount promise cannot be claimed. Promises alone are not enough - they should also be kept.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/12/2020
The postal service is very, very slow and prices can be improved.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 09/12/2020
Incredibly slow.I am still waiting for… Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
Response from 1001hobbies
Mr. Christie, Thank you for your feedback. We inform you that we have opened an inquiry with our carrier who will get back to you as soon as possible. We thank you for your patience We wish you a merry Christmas and a happy new year. Yours sincerely, Laure
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Verified Buyer
Rating: 2 out of 5
following a purchase from 09/12/2020
I can't write a review when I haven't received my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
I am very satisfied. I received the items I ordered in a reasonable time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2020
Incredibly slow.I am still waiting for... Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
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Response from 1001hobbies
Mr. Christie, Thank you for your feedback. We inform you that we have opened an inquiry with our carrier who will get back to you as soon as possible. We thank you for your patience We wish you a merry Christmas and a happy new year. Yours sincerely, Laure
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/12/2020
Nothing to say
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Verified Buyer
Rating: 2 out of 5
following a purchase from 08/12/2020
Ordered a month ago Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/12/2020
Very satisfied with the first rate quality of my purchases which were mostly detail kits for the Tamiya P-38 I�m building. These pieces really enhance the kit building. I�m in the United States so I have to anticipate the shipping times but I know that up front. Seems to have anything a modeler could possibly need so I will definitely buy from again for the Sherman tank and Wildcat kits I�m building next.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/12/2020
Neatly delivered to your home This time it went via post nl and arrived at the right time
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/12/2020
Order and delivery went correctly (little delay due to busy period)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
perfectly packaged parcel great choice in your store but a little downside: a little long to get the order and impossible to contact you by phone for advice and misunderstanding on your promotions (figurines French tanker promotion at 10.79e and I paid 11.9
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2020
Ordered a month ago Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
I give HOBBIES 4 stars but zero for the model I received. I thought I was getting a French-made plane but it's Czech-made. It's impossible to cut the small parts that are welded to the sprue, and there's no glue to stick them together! You have to use a saw to separate them. The molding is disastrous: the plastic is very bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Compliant product
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 08/12/2020
Goods are ok but 250€ gift wrapping for a mini piece of paper primitively wrapped and without a gift bow that disappointed me very much.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 07/12/2020
Ik heb een bestelling gedaan Ik heb een bestelling gedaan. Ik ontvang een bericht dat ik contact moet opnemen, maar de telefoonnummer op de website werkt niet. Er zou een deeltje van mijn bestelling niet leverbaar zijn, maar het artikel staat nog wel te koop op de website.
Response from 1001hobbies
Mevrouw Lijen, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, 1001hobbies klantenservice.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/12/2020
fast delivery
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 07/12/2020
Unfortunately much too slow and extremely expensive to ship.
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