Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The boxes were damaged and some crushed. But luckily no part of the models was touched. The carrier should take more care of your products. Otherwise I have nothing to say about the rest of your service except that it was perfect. Sincerely FrédÃ
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Well done for handling the order of 16 09 2020 delivered on 25 09 2020 . However, this replaced the same order of 30 07 2020 which never reached me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Good service Good service, and timely info,quick turn around. I will recommend to a friend.
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Response from 1001hobbies
Dear Mr Webber, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
Good except for delivery problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2020
Perfect shipping... Always satisfied. The delivery time was a bit longer than usual...that comes from the carrier apparently. In short, I'm sticking with 1001 maquettes.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 24/09/2020
Nothing to complain about: professional.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 24/09/2020
The site offers a wide variety of products the purchasing assistance works and the prices are acceptable. Delivery time to be improved.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 24/09/2020
The service is fine but to just charge the shipping costs for a package for letter post is a shame! Gr Marcel
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 23/09/2020
It took 2 weeks from ordering to delivery. A bit long. Otherwise everything ok. Gladly again!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/09/2020
Good service?Shipping is?
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/09/2020
French mails regarding when my order will be delivered I can't do much with.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/09/2020
Shipment arrived after two weeks times - payment included special courier charges. Too long time !
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/09/2020
Really nice company to deal with. I have ordered items from them several times and they are always easy to deal with and keep you informed on the item shipment and arrival time. Highly recommended.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/09/2020
A little more feedback would be nice. Packed Ready to ship Shipped
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 22/09/2020
Airplane made well apart from the engine assembled crookedExceptional and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
First order speed of service nothing to add
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
A long wait
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/09/2020
Hello I still have not received my package Rondineau Edd
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2020
After a little problem with delivery time ... My order has finally arrived ...thank you for your reactivity.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2020
Last order was delayed by your shop Last order was delayed by your shop , and the goods were reached my address after two weeks time. Type of shipping method : special courier !
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Response from 1001hobbies
Geachte heer Delasorte, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er zeer in geïnteresseerd! @ Binnenkort op onze website Le service client 1001hobbies.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/09/2020
Last order was delayed by your shop Last order was delayed by your shop , and the goods were reached my address after two weeks time. Type of shipping method : special courier !
Response from 1001hobbies
Geachte heer Delasorte, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er zeer in geïnteresseerd! @ Binnenkort op onze website Le service client 1001hobbies.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/09/2020
Perfect shipment and well packed everything OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2020
Efficient service but a bit expensive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2020
Model conforms to my expectations fast delivery however a shock on the packaging crushing or other fortunately without engraving
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2020
Correct, you can find just about anything you want and fast delivery.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/09/2020
They advertised and shipped the wrong item. Then they suggest I pay to return it then they stop responding to email. I will not pay to ship and then pay again to return an item that I did not order. Not very good customer service.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 19/09/2020
Have not received package three weeks out so far. Cannot get any info as to whom the delivery company is ieUSPSFedEx UPS etc etc etc..I do have info that my package has arrived in the US???not impressed !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2020
Quick delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
Very clear site Good search system Sometimes a little long...due I think to the many connections
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
The model kits are in good conditions... The model kits are in good conditions. The delivery was late by one day based on their target date of delivery. Was able to deliver it the following day even it was already very late in the afternoon at around 1700H.
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Response from 1001hobbies
Dear Mr Ajero, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/09/2020
The model kits are in good conditions.. The model kits are in good conditions.. The delivery was late by one day based on their target date of delivery. Was able to deliver it the following day even it was already very late in the afternoon at around 1700H.
Response from 1001hobbies
Dear Mr Ajero, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 16/09/2020
everything as ordered
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 16/09/2020
Great availability of models and fast delivery. The site is not super clear I can't filter by scale
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
Good! Arrived just in time. Order placed as gift for my nephew. Came nicely wrapped, and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.
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Response from 1001hobbies
Mr. NEWTON, We inform you that the ordered product is in stock. You placed your order on 13 September at 11:28 am, your package was shipped on 15 /09 at 8:20 pm. Your mail was handed over to La Poste by the sender on 16 September 2020. We regret the delay in shipping from the carrier LAPOSTE and apologize for this delay, but you will understand that the health procedures currently in place, may indeed, extend the delivery time and we regret it. Have a nice day . Customer service 1001 hobbies.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/09/2020
Good! Arrived just in time. Order placed as gift for my nephew. Came nicely wrapped, and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.
Response from 1001hobbies
Mr. NEWTON, We inform you that the ordered product is in stock. You placed your order on 13 September at 11:28 am, your package was shipped on 15 /09 at 8:20 pm. Your mail was handed over to La Poste by the sender on 16 September 2020. We regret the delay in shipping from the carrier LAPOSTE and apologize for this delay, but you will understand that the health procedures currently in place, may indeed, extend the delivery time and we regret it. Have a nice day . Customer service 1001 hobbies.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/09/2020
Received without problems and reasonably fast
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/09/2020
Order placed as gift for my nephew. Came nicely wrapped and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Perfect complete order reasonable delivery time careful packaging nothing to complain about!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Excellent choice of products. Delays and shipping costs a little high
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/09/2020
Excellent product received on time 1 box was a bit dented and the figures were in a bag instead of neatly on a frame That gave the feeling that I had bought something 2nd hand
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