Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Good day,
we deeply regret this bad experience and apologize for the inconvenience caused.
Your order was indeed affected by extraordinary delays due to a logistical change in our warehouse, which disrupted both shipping and incoming goods. As for the unavailable product, we should have informed you earlier and regret this lack of responsiveness.
We thank you for your patience and understanding and hope to serve you to your complete satisfaction in the future.
Best regards
The team at 1001HOBBIES
J
John E.
Rating: 2 out of 5
following a purchase from 12/04/2025
Very long delivery time and then it turns out that 1 brush is broken. A bubble envelope is not a good packaging for fragile products. The products themselves are good.
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Response from 1001hobbies
Hello,
Thank you very much for your feedback. We apologize for the delay in delivery and for the broken brush.
We take your comment about the packaging seriously and will ensure that fragile products are better protected to prevent such inconveniences in the future.
However, we are glad that you are satisfied with the quality of the products.
Please do not hesitate to contact our customer service if you would like to exchange the damaged brush or get a refund.
Best regards,
The 1001HOBBIES team
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Georges B.
Rating: 2 out of 5
following a purchase from 02/05/2025
Almost 3 weeks to receive my order
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Response from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
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Marc D.
Rating: 2 out of 5
following a purchase from 03/05/2025
Deadline not respected without explanation
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Response from 1001hobbies
Hello,
Thank you for your message.
We are currently undergoing a logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for some orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
We thank you for your patience and understanding.
Please do not hesitate to reach out to us if you have any questions.
Best regards,
The 1001HOBBIES team
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DOMINIQUE R.
Rating: 4 out of 5
following a purchase from 16/05/2025
Received quickly, in good overall condition (one corner of one of the trays is slightly crushed, but it's not bothersome).
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LUCA B.
Rating: 4 out of 5
following a purchase from 07/05/2025
WAITING FOR DELIVERY A LITTLE LONG
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Franky C.
Rating: 2 out of 5
following a purchase from 29/04/2025
Not shipped by the promised date. Previous package lost by the post, which you cannot do anything about, so I had to reorder which is much more expensive. And no compensation for the new purchase.
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Response from 1001hobbies
Good day,
We completely understand your frustration and sincerely regret that you are experiencing inconvenience due to this.
Unfortunately, we have no influence over the loss of packages by the post, but we always do our utmost to assist you as best as we can in such situations.
Regarding the lack of compensation for your new purchase, we understand your disappointment. We kindly ask you to contact our customer service at [email protected], so that we can find a suitable solution together.
We thank you for your understanding and remain at your disposal.
Best regards,
The 1001HOBBIES team
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Massimo R.
Rating: 2 out of 5
following a purchase from 03/04/2025
The ordered material was listed as available but arrived over a month after the order.
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Response from 1001hobbies
Good morning, thank you for your feedback. We apologize for the delay in delivery. Although the material was indicated as available at the time of the order, an unforeseen delay related to our move unfortunately affected the delivery, which occurred more than a month after the order. We understand the inconvenience caused and will do everything possible to ensure this does not happen again in the future. We remain at your disposal for any questions or further assistance. Best regards,
A
Alexandre B.
Rating: 4 out of 5
following a purchase from 16/04/2025
Delivery times are too long
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Patrizia P.
Rating: 2 out of 5
following a purchase from 18/04/2025
To obtain the shipment of the package given the urgency I had, having purchased items that should have already been in stock, I had to write several times to get it shipped. I only recommend it to those who do not have needs and urgencies.
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Response from 1001hobbies
Good morning,
Thank you for your feedback, and we completely understand your frustration regarding the delay and the difficulties encountered in receiving your package.
Please know that we place great importance on the availability of our products, and we sincerely apologize that the items, despite being indicated as available, were not shipped within the expected timeframe. The relocation of our headquarters has unfortunately complicated order management, causing these unpleasant delays.
We understand that this may have affected your plans, especially in case of urgency, and we apologize for the inconvenience caused.
We hope to regain your trust in the future and remain at your disposal for any requests or assistance.
Best regards,
1001hobbies
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AVELINO V.
Rating: 4 out of 5
following a purchase from 23/04/2025
Good product.
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Chester M.
Rating: 2 out of 5
following a purchase from 12/04/2025
It took a very long time until I received my order; there were problems with the delivery of my products regarding the carrier. Eventually, I did receive my products after a month of waiting.
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Response from 1001hobbies
Hello,
Thank you for your feedback, and we apologize for the unusual delay.
This delay is partly due to a logistical relocation, which has temporarily disrupted our shipping capacity. We are aware of the inconvenience and are doing everything we can to restore normal delivery times as quickly as possible.
Thank you for your patience and understanding. We hope to provide you with a much better experience on your next order.
Best regards,
The 1001 Hobbies team
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DANIEL C.
Rating: 4 out of 5
following a purchase from 29/04/2025
10/10
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Aseto A.
Rating: 2 out of 5
following a purchase from 22/04/2025
Game arrived very late and then in French instead of German. Unfortunately, not for me. At least I was automatically refunded part of the price due to the delay on the shop's side.
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Response from 1001hobbies
Good day,
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies
J
Jean B.
Rating: 4 out of 5
following a purchase from 05/04/2025
Everything went well, thank you
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Alexander M.
Rating: 2 out of 5
following a purchase from 06/04/2025
Although the product I ordered was listed as in stock on the website, I had to wait more than a month to receive it. And actually, I only found out about the delay after my first call, as I received no notification about it. I was told then that there were delivery issues and that the product would arrive the following week. When I called again two weeks later, I heard the same thing. It was only after I sent a message to customer service stating that I was holding them accountable and wanted my money back that I shortly received a message saying my order was on its way. I have been very satisfied with my previous orders. But this was such an unpleasant, energy-draining experience... I don't want that anymore...!
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Response from 1001hobbies
Good day,
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
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Raymond P.
Rating: 4 out of 5
following a purchase from 12/04/2025
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.
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Javier M.
Rating: 4 out of 5
following a purchase from 11/04/2025
Good offer, a bit slow in shipping.
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olivier A.
Rating: 2 out of 5
following a purchase from 16/04/2025
An order placed on April 16 received on May 9..... After 4 phone calls, fortunately, the staff is friendly and tries to do their best, but I really do not commend the management who does not take the NECESSARY PRECAUTIONS in the face of a move! There is no need to install Charly and Johan; first and foremost, respect the customer. Good luck to the reception team. Good luck to the reception team.
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Response from 1001hobbies
Hello,
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
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Fabrice G.
Rating: 4 out of 5
following a purchase from 16/04/2025
Delivery time a bit long.
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lionel D.
Rating: 4 out of 5
following a purchase from 05/04/2025
Delivery time too long
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Bérénice P.
Rating: 4 out of 5
following a purchase from 20/02/2025
Fast shipping but the downside is that the figurines were not protected, luckily the boxes were not dented or anything.
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dany D.
Rating: 4 out of 5
following a purchase from 15/04/2025
Simple and effective
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claudine C.
Rating: 2 out of 5
following a purchase from 14/03/2025
I have not received the Highland Cow, I am counting on you to rectify this as soon as possible or refund me, thank you Chaumet Claudine
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Response from 1001hobbies
Hello Mrs. Chaumet, We are sorry to hear that you have not received the Highland Cow figurine. After checking, we confirm that the refund for your reference DA-5314006 will be processed as soon as possible. We apologize for this inconvenience and remain at your disposal for any other requests. Best regards, 1001hobbies
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Antonio D.
Rating: 4 out of 5
following a purchase from 03/04/2025
Very good article. Good cast.
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Robert V.
Rating: 4 out of 5
following a purchase from 10/04/2025
Perfect service, thank you.
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Jean-Marc T.
Rating: 4 out of 5
following a purchase from 30/03/2025
Very good
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margarita P.
Rating: 4 out of 5
following a purchase from 17/03/2025
I took a while to receive my order but I finally got it. Effective customer service. I already made a purchase during Christmas 2024 that did not arrive at the pickup point, I filed a complaint and I was refunded the amount paid. This time I wanted to give the service another chance and although it took a while to receive the order, I was informed of the delay at all times and I finally received it, so I don't give 5 stars for the delay but for everything else it was very good, product in good condition and as described.
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Response from 1001hobbies
Good morning, We appreciate your detailed response and the trust you have placed in us once again despite your previous experience. We are glad to know that you have received your order and that you are satisfied with the product. However, we understand that the delay may have been frustrating and we thank you for your patience. Your comment encourages us to continue striving to improve the quality of our services and reduce delivery times whenever possible. Thank you again for your understanding and loyalty. Sincerely, 1001hobbies
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Peter S.
Rating: 4 out of 5
following a purchase from 22/03/2025
The communication is slow, but everything has been received in good order.
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emmanuel M.
Rating: 4 out of 5
following a purchase from 29/03/2025
Delivery was made on the scheduled date, and well protected too.
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jess R.
Rating: 4 out of 5
following a purchase from 25/03/2025
Everything is fine for this order - a bit long but, knowing that you work with your subcontractors, no worries. We just need to stay happy since the order is arriving, the main thing is that it still works. The times are not great at all, let's stay cool and happy as long as everything is still not too bad;) Best regards. Jess
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Response from 1001hobbies
Hello dear customer,
Thank you for your feedback and we understand your frustration.
However, we would like to draw your attention to the fact that you ordered enamel paint, a product that is unfortunately becoming increasingly difficult to obtain. Indeed, due to the potential health risks that this type of paint presents, our suppliers are now very reluctant to ship it to us.
We sincerely regret the delay caused by this situation, which is completely beyond our control. Please be assured that we are doing everything we can to respond to your request as quickly as possible.
Thank you for your understanding and we remain at your disposal for any further information.
Best regards,
1001hobbies
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Emily S.
Rating: 2 out of 5
following a purchase from 31/03/2025
Low quality compared to price
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Response from 1001hobbies
Hello, We are sorry to hear that the product did not meet your expectations in terms of quality. Your feedback is very important to us and has been passed on to our product team to inquire with our supplier. We strive to provide the best value for our money and your feedback helps us to continuously improve. If you wish, our customer service is available to help you find a suitable solution (exchange, return, or refund under the applicable conditions). We look forward to hearing from you. Best regards, The 1001Hobbies team
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S S.
Rating: 2 out of 5
following a purchase from 15/03/2025
Half of the order has arrived.
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Response from 1001hobbies
Hello Sir,
Thank you for your feedback.
In accordance with the email sent on 07/04/2025 at 4:20 PM, we have divided your order due to a delivery delay for the mug you ordered, caused by a restocking delay with our supplier.
We sincerely regret this inconvenience and ask you to please excuse us for the trouble caused.
Best regards,
1001hobbies
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Gayle W.
Rating: 2 out of 5
following a purchase from 25/03/2025
Product wasn’t what I expected.
Response from 1001hobbies
Dear Sir,
We regret your return and apologize for the inconvenience caused. In order to resolve this problem, we invite you to contact the customer service department of 1001hobbies as soon as possible, so that we can find a solution adapted to your situation.
We remain at your disposal for any further information.
Best regards,
1001hobbies
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Patrick S.
Rating: 4 out of 5
following a purchase from 01/04/2025
The products are of good quality. The orders arrive on time.
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Luc D.
Rating: 4 out of 5
following a purchase from 14/03/2025
Received well, but first the decals were on the wrong scale, then had to wait quite a while for the new shipment to arrive, and it didn't come to our expected home address but to a collection point. But all's well that ends well. Ultimately satisfied.
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serge R.
Rating: 2 out of 5
following a purchase from 21/03/2025
4: The delay is too long and when there are problems, it requires a whole circus (photos) to get a response when a return would suffice........ Mr. Rivoire
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Response from 1001hobbies
5: Hello dear customer,
We regret your feedback and apologize.
The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.
Sincerely,
1001hobbies
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Manuel D.
Rating: 2 out of 5
following a purchase from 11/03/2025
I purchased two products together, the package arrived and inside I found only one. I ask for explanations and they respond that the product was no longer available. They should have informed me instead of leaving me with the unpleasant surprise.
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Response from 1001hobbies
Good morning, We are sorry to read your opinion and we apologize to you. The products in question were unfortunately not available. For this reason, we decided to ship your order without these items and a refund was issued for these two products. Have a nice day, The 1001Hobbies team
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RENE C.
Rating: 4 out of 5
following a purchase from 22/03/2025
Very good.
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genevieve G.
Rating: 2 out of 5
following a purchase from 15/03/2025
available
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Response from 1001hobbies
products that are specially ordered for you from our supplier, and
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