Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
Interesting material but very fragile Better protection would be a plus
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
My first order was fantastic and... My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
Translated reviews
Response from 1001hobbies
Mr. Lin, We thank you for your comments and your trust. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! We regret that it took so long to deliver to Hong Kong, unfortunately the air space is very controlled with the health crisis. Have a nice day the 1001 hobbies of customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2020
One small regret: the numbered ref. not indicated, which would be very useful when several shades of the same color are used. Otherwise, it's perfect and fast. ME
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
bonjour je suis satisfait de mon achatmème si ce n'est pas les canons semblable de la maquettea ira quand mème Délai de livraison corr
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/08/2020
Delivery much too late Logistics to be seriously reviewed I wanted a quick fix I wouldn't call on you again for quick delivery. More than 15 days for delivery. It's time to move to 2.0 delivery and get a head start on 3.0. Delivery times
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
Very happy with the figurines. On the other hand, the Chronopost delivery was mediocre. The drivers were unable to deliver the parcel to the right address.
Translated reviews
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 30/07/2020
The ad said 3 days post. It arrived after 5 days and we had already left. We live abroad.
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 30/07/2020
maximum availability and perfect inballo thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Fast and complete. Already 2nd order. Nickel.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Shipping time a little long due to only one product out of five ordered, otherwise everything is perfect and thanks to the whole company. À
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/07/2020
Excellent price. Postage time quite long item well packed. Overall would use 1001 models again . Thank you
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/07/2020
Received what I ordered in a reasonable… Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
Response from 1001hobbies
Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 29/07/2020
I ordered an item on July 7 and have… I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Response from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Delivery on time and parcel compliant. But I am still waiting for the delivery of my previous order placed 15 days ago. SOUBEYRAND GÃ
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Received what I ordered in a reasonable... Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
Translated reviews
Response from 1001hobbies
Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2020
I ordered an item on July 7 and have... I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Translated reviews
Response from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Package arrived in a timely manner Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
Translated reviews
Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/07/2020
Package arrived in a timely manner Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/07/2020
Ordered a PE set for the Arizona in 1:200 scale. According to the item description, delivery would be on July 20th. So I waited. On the 20th the status was actually set to ""shipping is being prepared"". On the 21st the package went out and UPS number was provided. Received item via UPS on the 24th as announced via UPS. Shipment was probably from France. The packaging in the envelope of the PE set shows some signs of damage. Either the UPS courier had a bad day or the employee who packed the item. But otherwise the PE set is complete and in good condition. So the bottom line - ordered and received as 1001Modellbau.de had stated in the item description. Because of the packaging one star deduction otherwise it would have been 5.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
A little lack of information just after the purchase, but nothing serious. All you had to do was ask and the answer came very quickly. As for the rest, everything was fine.
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/07/2020
Excellent online store of various models and accessories. You can also find models that are hard to find on the market. The only problem is the cost, which I find excessive in some cases.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/07/2020
Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
Very good! for it to be perfect it would be necessary to reinforce a little the packing of the parcels which are sometimes badly handled during their delivery!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
I am satisfied with the responsiveness of the after-sales service and the products received. Small downside: you have to be patient
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 26/07/2020
I have missing parts in the model I had bought, received the model on the 13th July still not resolved now the 26th. Not impressed with the after sales support. Model kit was a Heller 1/125 scale Ariane V only 40 piece kit, 12 pieces missing ( full spruce). It���s now the 11th of August and still no parts, been told that they are being sent from 1001 model kits Vendor, who have still to send them, totally not happy with the sale support received, I have had to contact 1001 myself to get updates. Which seems to be no progress
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/07/2020
Arrived on time packed well very pleased with outcome will use again
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
Nothing is perfect in this world...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
For my first order, a very long lead time, admittedly during the containment period, but lack of communication. A lot of improvement with the second order, both in terms of delivery time and availability of products.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2020
Package received promptly...however packaging not very discreet (bubble wrap) the package can be stolen or as is my case my son received the package only it was his birthday gift
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
No complaints. Order processed quickly and shipped just as fast
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/07/2020
Coincidentally this model is reasonably normally priced but I regularly come across aircraft kits that are 2x as expensive elsewhere good example is the Tamiya P28 Lightning1:48 scale costs at you €110- while everywhere else €65- To €69- as well as the AirfixMosquito scale 1:24 at julle far over the €200- while you m elsewhere can buy for half this strikes me with many of your packages why is this so? But ordered items from me are always very good and fast delivery so that is top With kind regards
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/07/2020
The model itself is the size we wanted, but it's one thing for the chassis to clip on poorly to the passenger compartment. You'll have to work a little harder. But that the windshield doesn't match the Volkswagen newbeetle we ordered is quite another. I've tried to contact you without success. No one answers. So ordering another model is not advisable. Assuming that this message allows you to contact me, you have my contact information. M
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2020
It's a gift that hasn't yet been given to its recipient, so I can't say much more than that. Dice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2020
Delivery time a bit long
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/07/2020
The quality of the product is pretty mediocre, especially considering its price. All the parts are made of plastic and are poorly cast and cut. The paint is not included and the size is ridiculously small! I advise you to spend your che
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/07/2020
I still have not used. I still have not used.
Response from 1001hobbies
Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
I still have not used. I still have not used.
Translated reviews
Response from 1001hobbies
Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/07/2020
It took much longer than the offer stated but 1001 Modellbau managed to deliver this very rare kit. And in perfect condition. I am thrilled.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 21/07/2020
Well done and thank you. Well done and thank you.
Response from 1001hobbies
Dear Crowley, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Well done and thank you. Well done and thank you.
Translated reviews
Response from 1001hobbies
Dear Crowley, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.