Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Unfortunately, the delivery took a bit longer, according to reports due to further delays in the supply chain. It would be good if the customer is informed of possible delays in a timely manner to avoid frustration or impatience.
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Cécile M.
Rating: 4 out of 5
following a purchase from 08/03/2025
Delivery time too long compared to what was announced 20 days instead of 4
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Didier D.
Rating: 2 out of 5
following a purchase from 14/03/2025
Two empty boxes????
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Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for this incident, which is beyond our control.
Could you please email us the references of these boxes? We are waiting for the two boxes in order to assist you and proceed with their replacement.
Best regards,
1001 Hobbies
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Pierre A.
Rating: 4 out of 5
following a purchase from 21/03/2025
Package received quickly. One downside: the crystal box was broken in one corner. Personally, it doesn't bother me because I can hide it (it's for housing a diorama), but I would understand if it doesn't suit others (NB: I have already seen the same issue in reviews on your site)
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Alessandro G.
Rating: 2 out of 5
following a purchase from 14/03/2025
The order received does not match as a building box is missing
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Response from 1001hobbies
Good morning, we apologize for the inconvenience and for the missing item. We inform you that the refund for this product has been processed, as the order with our supplier has experienced a significant delay. To avoid making you wait any longer, we have therefore proceeded with the refund of this item. We remain at your disposal for any further questions. Best regards, The 1001Hobbies team
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Gorgues A.
Rating: 2 out of 5
following a purchase from 31/01/2025
2 months between the order and receipt, for figurines that were supposed to arrive in a week...
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Response from 1001hobbies
Hello Sir,
We sincerely regret this review and apologize for this delay.
We would like to clarify that at the time of your order, the product SHOOTOUT! Vietnam War Series, for which you ordered two copies, was only received in stock as a single copy. As soon as we received the order, we immediately placed a new order for the product to send it to you as soon as possible.
We renew our apologies for this setback and advise you to prioritize products marked as "shipped today" to ensure their immediate availability.
We remain at your disposal for any questions or follow-up and hope to fully satisfy you with your future orders.
Best regards,
1001hobbies.
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Jose V.
Rating: 4 out of 5
following a purchase from 15/03/2025
Good service, but a delivery date is set and then it changes, and having an operator who speaks Spanish.
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Gonzalo M.
Rating: 4 out of 5
following a purchase from 07/03/2025
The transaction was perfect but I consider the time elapsed between placing the order and shipping to be excessive.
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VICENTE P.
Rating: 4 out of 5
following a purchase from 17/03/2025
In principle, it's fine, just a small silly thing, why do you cover the labels of the paint cans? They have to be broken to see the code.
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Ricardo B.
Rating: 4 out of 5
following a purchase from 08/03/2025
Variety of models and good service
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Aurélia P.
Rating: 4 out of 5
following a purchase from 07/11/2024
The package was not well protected and wrapped. The tape was coming off, and we could access what was inside. But the box of my figurine was intact! I am very satisfied with it. However, I received my figurine 2 months later than expected, while I was given false arrival dates.
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Alex L.
Rating: 4 out of 5
following a purchase from 11/03/2025
As an online store, I find it correct, with a good selection and a lot of types of products for those who want to buy that kind of activity and acceptable prices. But the stock situation is not entirely clear; if it is available with same-day shipping, I don't understand why it takes two weeks to ship the purchase. From what I understood, they are distributors, where you place an order and they request it from the stores, which is why it takes time to ship the product. Only once they have everything do they send the product to the buyer, since what I bought was all available with same-day shipping, but still, it took 10 days. I am going to buy again knowing that there will be this delay in time.
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Niklas R.
Rating: 4 out of 5
following a purchase from 27/02/2025
Delivery took a bit longer, otherwise everything is good.
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Laurent D.
Rating: 2 out of 5
following a purchase from 24/02/2025
The order took a long time to ship and in the end, one item was missing, and the support has still not responded to me about this issue.
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Response from 1001hobbies
Hello Sir,
We regret this review and apologize for the situation.
We would like to draw your attention to the fact that we have indeed responded to all your emails and have processed your refund request for this product that was taking too long to arrive.
We thank you for your understanding and remain at your disposal for any further questions.
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Arnaud F.
Rating: 2 out of 5
following a purchase from 05/03/2025
3 weeks delay given the shipping rates....not very satisfied!
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Response from 1001hobbies
Hello Sir,
We sincerely regret this review and apologize for this situation.
We would like to draw your attention to the fact that the product ELASTIC RIGGING SPOOL (SUITABLE FOR 1:72 / 1:350/1:700) was ordered from our supplier the day after your order. However, due to a delay from the supplier, of which our logistics service was not informed in time, the shipment took longer than expected. Some suppliers prefer to wait until they have a larger order before shipping products, which led to a shipment within 2 weeks, instead of the contractual week.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
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miguel alejandro C.
Rating: 4 out of 5
following a purchase from 27/02/2025
good service.
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pascal G.
Rating: 2 out of 5
following a purchase from 27/02/2025
2: delivery too long
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Response from 1001hobbies
3: Hello Sir,\n\nWe sincerely regret your review and apologize for this incident.\n\nWe would like to remind you that your order was placed on 27/02/2025 at 11:37. This order included two products with a longer delivery time (shipped within 2 to 4 weeks, as indicated on the product sheet).\n\nOn 26/02/2025, we took the initiative to split your order, at no additional cost, in order to first send the products in stock and defer the shipment of the two concerned products: "Brunswick Napoleonic Cavalry: 12 Mounted Riders" and "Dutch/Belgian Artillery 1815". These two items were ordered from our supplier in England, and it is not uncommon for delays to occur regarding the delivery of these orders.\n\nIndeed, being a small business, 1001hobbies does not have a warehouse large enough to store all 200,000 references available on our site.\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\n1001hobbies
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Yves L.
Rating: 4 out of 5
following a purchase from 27/02/2025
A bit long delay
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Enrique F.
Rating: 4 out of 5
following a purchase from 06/03/2025
Everything is very good
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Jesus L.
Rating: 2 out of 5
following a purchase from 05/03/2025
Lack of communication and stock problems. If I hadn't complained, I would still be waiting.
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Response from 1001hobbies
Hello, We regret your comment and apologize for this incident. We would like to clarify some details about the information on our website. There are two states to distinguish: 'Available': the product is in stock with our supplier and requires a lead time before shipping. 'Available - shipped today': the product is in stock in our warehouse and can be shipped immediately. Unfortunately, the BMW M635CSI 1:24 plastic model car could not be ordered from our supplier. Therefore, our customer service has shipped the available products and has taken your change request into account as soon as possible. We remain at your disposal for any additional information. Sincerely, 1001hobbies
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Antoinette L.
Rating: 4 out of 5
following a purchase from 06/03/2025
No problems with my order or delivery
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emmanuel V.
Rating: 4 out of 5
following a purchase from 12/02/2025
the product is magnificent and of high quality; however, delivery was a little complicated in relation to payment by cheque, but I am nevertheless satisfied with my purchase.
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Vieira T.
Rating: 4 out of 5
following a purchase from 05/03/2025
Long delivery times
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marc W.
Rating: 4 out of 5
following a purchase from 07/03/2025
Top
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Pascal P.
Rating: 4 out of 5
following a purchase from 08/03/2025
Good service wide choice
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fabian R.
Rating: 2 out of 5
following a purchase from 12/03/2025
Game damaged, ordering system a bit weird with products available but available. I don't think I'd recommend this place. Having said that, because not everything is black and white, good customer service was reactive in sending me part of my order (even though it was damaged).
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Response from 1001hobbies
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
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Alain B.
Rating: 4 out of 5
following a purchase from 07/03/2025
It's a shame to add a self-adhesive label to the paint cans, because you can't see the original reference number. I'm sure it's a translation obligation, but it's written so small that it's illegible. So it's useless.
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THIERRY G.
Rating: 2 out of 5
following a purchase from 28/02/2025
Delivery time MUCH TOO LONG.
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Response from 1001hobbies
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
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Sergio M.
Rating: 4 out of 5
following a purchase from 22/02/2025
Beautiful
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Alexandre B.
Rating: 4 out of 5
following a purchase from 18/02/2025
I had to wait on my order because it was not complete. Yet on the website it was described as available. In general I am satisfied with 1001 hobbies and will continue to shop with you. We just need to update the stock.
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Jose Luis D.
Rating: 4 out of 5
following a purchase from 10/02/2025
All good
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Marc Constantin S.
Rating: 4 out of 5
following a purchase from 13/02/2025
Very satisfied. Although it was my first order, I was provided with answers to my questions by customer service during the delivery period. My fears that there might be problems with my bank transfer (without Paypal) to a French bank did not materialize. The delivery (delivery tracking) and the goods (condition) arrived without any problems.
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Jean Pierre F.
Rating: 4 out of 5
following a purchase from 10/01/2025
Dommage que l'on et pas prévenue du tant d'attente des commandes car pour ma part celà fait 2 mois que j'avais commandé et cela a été très long 🤔🤔sans cela se que j'ai commandé et conforme a mais attente mercii 😉😉
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gael L.
Rating: 2 out of 5
following a purchase from 15/12/2024
Unfortunately the order was incomplete. However, as I have never had any other ordering problems with your company, I will always order from your site if I need to.
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Response from 1001hobbies
onjour Monsieur,
We regret this situation and your opinion. We apologize for this incident. We would like to inform you that these products were not delivered to us by our supplier. In accordance with our company's procedure, we have therefore withdrawn these products from your order (a request for reimbursement is in progress for these items).
We would like to thank you for your confidence in us.
We apologize once again.
Yours faithfully
1001 Hobbies customer service.
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Vicente S.
Rating: 4 out of 5
following a purchase from 25/02/2025
The first order arrived safely
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Vittorio A.
Rating: 4 out of 5
following a purchase from 05/03/2025
Good
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FELIX C.
Rating: 4 out of 5
following a purchase from 04/03/2025
Received the three orders placed, one, the large model, came unsealed I do not know if it is complete is a gift and tell me and the set of dolls came with loose istrucciones and support frame party if it does not affect the figures, but is bad and sloppy, not warned
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Alberto C.
Rating: 4 out of 5
following a purchase from 28/02/2025
Good prices and fast delivery
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Xavier M.
Rating: 4 out of 5
following a purchase from 02/03/2025
Delay a bit lo g
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DENIS P.
Rating: 4 out of 5
following a purchase from 03/03/2025
Fast and compliant
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