Customer reviews of 1001hobbies

fast delivery

Very fast dispatch and arrived just before the relay closures. Well done for the responsiveness. The only downside is that the cost is a bit

Excellent and fast service. However, my relay point has not accepted parcels for 6 months.

My order was for a model of the Glorieux boat, which arrived safely. It said that the glue and paints were not supplied, so I bought everything I needed for the model. I reread everything several times, but at no point did it say that I also had to buy the shroud wires, and there was no indication of exactly which paint to use (reference number, etc.). So I took the ones that were just recommended and I was missing 4 more than expected, so I had to place a new order! What's more, the site bugs a lot and my second order still hasn't arrived. I'm a medium

Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did indeed order in good faith. Would not order from again. IPMS Cold War SIG Leader

Just a mistake on a can of Humbol paint - Ordered steel grey - received green paint... A color-blind warehouseman probably...

After some problems at Swiss customs for incomplete documents the shipment arrived on time for a shipment with La Posta Economy. The items are beautiful and as per the catalog. Negative note to Colissimo which creates confusion in tracking the shipment.

Delivery made correctly

Colis pas encore reçu ! il est chez la douane Suisse a Zurich depuis le 6 mars et encore il est là ! Peut ètre coincé pour des mauvais et incomplets documents ? Demain je vais telephoner chez la douane pour en savoir plus.

Good service, kit as described.

Thank you for your responsiveness

Fast and good products

Very well stockedgreat prices and very accuratefast shipping.

Nice assortment delivery from Paris not fast but clear when package arrives

The model is magnificent. We are satisfied with the delivery time and the product.

good and clean

After placing my order online I never received any order acknowledgement or despatch notification emails. Any attempt to ascertain any response by email resulted in zero reply. Only after raising a case with Paypal the product that advertised as in stock was dispatched 12 days after ordering according to the postmark on the package. This is NO WAY WHATSOEVER to treat a customer. Therefore I will no longer deal with 1001maquettes. In addition their new named website 1001hobbies.fr results in a security warning from my security software. Warning? ADDITIONAL INFO IN RESPONSE TO SUPPLIER REPLY. I ensured that my email address was correctly entered there is no soft bounce my email queries did not elicit any response. 4 to 6 business days don't equate to a total of 12 days. Last of all the website DID say in stock so please do not question my integrity. FURTHER REPLY TO SUPPLIER 2ND REPLY. I have NEVER had such level of problems with any other online supplier of goods. Your 1001hobies.fr still produces a security warning for me. Therefore I abide by my decision to take my business elsewhere.

Long delivery time

Terrific seller. Model was delivered quickly and well packed. Will order from them again.

The first shipment never arrived (it was Christmas) after the complaint they sent another one without any problem.

Excellent service. Transparency in shipping and delivery management. To improve a little is the description of the products in the catalog. Overall, I am very satisfied.

Overall excellent experience however the delivery time to Italy is a bit long.

The service from the saleswoman was perfect However, what lags behind at this company is the assortment I came to the store from Zaandam assuming that all the items I had asked for were in stock This was not the case However, what has greatly determined my opinion is the fact that these could not be ordered either Hence my grade

Fairly long shipping time

Excellent all very correct

The description of a paint purchased was not precise: I received a metalised paint that didn't match at all.

Everything went smoothly from order to delivery. I hope, however, that the choice of puzzles will be more diversified to obtain the 5th Se star.

The order arrived well and on time

1 disadvantage id once you have ordered you get everything in french if you do not know french this is a problem otherwise I find everything perfect

Satisfied with the order and delivery time! Too bad we can't know the paint colors needed for the model so we can order them at the same time.

A bit of a hiccup on delivery, but that's it.

For an unavailable product I was reimbursed cost and in percentage also the shipping cost

Although the description of the object makes it clear that it's a model 118 motorcycle in particular, the image misled me. It would therefore be preferable to put the correct image on it, so that the photo would be more accurate.

Almost everything in stock Delivery time was longer than expected Everything else satisfactory

Very good service but I'm looking forward to the new site to see if the next order will be quicker to find the products. to be continued

Nice models durable packaging and in-transit package tracking capability well usable

16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden en dat is ook niet goedkoop. Geen aanrader dus!

Unfortunately, as always, delivery times are far too long. 11 days this time to receive 2 small boxes of soldiers.

Delivery time a bit long

Delivery a little long. But good price.