Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I've been a customer for several years and have never had a problem. A few delivery times sometimes a little longer than expected or a reference not available, but they always found a solution. Great responsiveness to questions, whether by e-mail or phone.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/11/2019
Disappointed with the delivery time: my birthday present arrived too late.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2019
the free shipping trigger is a bit high
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/11/2019
I ordered a model of the Concorde for my grandson: Noé Kerrien 20 Rue du Phare Ploumanac'h. I reported by e-mail last week that he had received two plates number 3 and not plate number 4. Since no news. It's not serious. The child is very disappointed and the model cannot be finished. Sincerely
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 06/11/2019
The delivery time was too long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
I only buy figurines from the Napoleonic era and I regret that the contents of the boxes are not more detailed in their presentation in many cases we find only the photo of the box otherwise I am sat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2019
Overall good choice and delivery. Too bad a box was opened in the co
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2019
The parcel has not yet been delivered! The tracking number is wrong or ?? and does not work! A phone call did not bring any answer except the confirmation that the tracking does not work and that I should have patience. 07.11 2nd notice After 14 days the parcel arrived ... it seems by a big detour. The goods are in perfect condition. A step seems to have been taken after my telephone conversation. This kind of problem can happen
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2019
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2019
disappointed with the quality of HAT's mouldings, especially at the proposed price.... otherwise excellent zvezda would need more references... delivery on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2019
Great responsiveness in order processing and shipping. Perfect packaging
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 02/11/2019
I received a package with a part that was broken The front of the van was torn Customer service is difficult or impossible to reach Tuesday, November 5 Here is my reply :- An e-mail was sent and I did receive notification that it was received and that I should expect a response soon So far I have had no response to my request to call me HKiefer 00-31-20-62333087
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 02/11/2019
zeer snel geleverd
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2019
Fast delivery. However, I ordered scalpel blades with handles. No blades.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/11/2019
Delivery too long and package recovered open on 2 sides.
connection plug size not announced in product description. therefore not possible to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2019
Always perfect and very professional. Well done to the whole team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2019
Fast shipping but box not filmed I hope it does not miss r
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2019
Received my order fairly quickly very good service and packaging very well done again me
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
Parcel received late (despite a phone call from me - box in poor condition - to offer not
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2019
TRES BIEN - RAS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2019
bon site mais long pour la livraison je passe une nouvelle connande denain merci
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/10/2019
Does what it promises to do Which is fine
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/10/2019
Although still waiting the company has already satisfied me in other purchases. Seriousness and good prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2019
Good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2019
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2019
A little late but a good follow-up to my request for information. Perfect order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2019
Super model, correct delivery time. However, the model's packaging came unstuck in one place and the brush didn't fit (not great for a gift, but not too bad either) and it's full of dust. For a site that sells relatively expensive models, it's a bit of a shame. But everything arrived on time and the material itself wasn't damaged. A little extra for the post
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/10/2019
All good but package from Franktijk ??
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2019
Fast delivery and the item met my expectations.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/10/2019
Products perfect and arrived on time. Problems with the order not being registered by the system after paying by credit card. I had to send it back via e mail. Kind and efficient call cenTer
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/10/2019
Long delivery times otherwise everything to wend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
This isn't my first order, but in the latest one, dated September 29, I notice that some parts are still missing or have deteriorated. Ref: 80789 autobus parisien TN6 C2 2 tires are missing and one part (seat armrest) is defective. Even if I understand that you're not in the business, please tell me how to go about obtaining a replacement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Review shipping costs if possible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2019
RAS : Everything went well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2019
I haven't started editing yet... probably 5 stars next.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/10/2019
Very good parts fast service everything is great. Gladly again.
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