Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2017
very good site with promotions to follow regularly dispatch on time for my order a JEEP Willys Dragon 16 . RAS on the other hand I was able to realize that the price was very overvalued with 221 euros whereas in basic price it is with 150 euros on other sites to see less expensive with promotion how can one justify such a p
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/12/2017
I received everything as ordered but it took a little bit longer than I expected but b
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
delivered on time nickel ... only downside no invoice inside the package so forced to search my initial cmde to check the cont
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
the model that i ordered with you was delivered on time unfortunately i was not satisfied with it i returned it to you as planned after having informed you by telephone and you understood me well i notified you by letter enclosed with the parcel that i would like in exchange an advance to order another article i intend in spite of this incident to remain a customer with you thank you for your understanding nicolas herve
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/12/2017
I am very satisfied with the product I … I am very satisfied with the product I orderred. My only concern was the delivery time, taking a little longer than what I had anticipated. But overall I am very satisfied with 1001 models and will buy from them again.
Response from 1001hobbies
Dear customer, Thank you for your comment, we are curently looking for quicker shipping methods to improve our service. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
I am very satisfied with the product I ... I am very satisfied with the product I ordered. My only concern was the delivery time, taking a little longer than what I had anticipated. But overall I am very satisfied with 1001 models and will buy from them again.
Translated reviews
Response from 1001hobbies
Dear customer, Thank you for your comment, we are curently looking for quicker shipping methods to improve our service. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
fast ordering and delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2017
The price of your models is a bit high for online sales.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2017
I am very satisfied with my order
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/12/2017
SATISFIED WITH THE PURCHASE
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/12/2017
Jolly good, but be prepared for a bit of a wait for delivery. After I'd ordered from 1001 (due to the very competitive price) I read the Trust Pilot reviews which made me wonder if I'd done the right thing. However, although the model car was delivered with all the speed of a glacier - 11 days, in these days when we're used to instant gratification - and after four emails (one duplicated) letting me know they were dealing with my order and had posted it about five days after receiving it, everything was OK despite the contents rattling inside the outer packaging box. (A little more scrunched up paper next time chaps!). Thus, all good, but be prepared to be patient while waiting for your order to be delivered
Response from 1001hobbies
Dear customer, Thank you for your comment, we are curently looking for quicker shipping methods to improve our service. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2017
Nothing to complain about so far. One comment though, please stop this annoying reminder"" validate your order"". Thank you in advance. Paul Coche
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2017
Jolly good, but be prepared for a bit of a wait for delivery. After I'd ordered from 1001 (due to the very competitive price) I read the Trust Pilot reviews which made me wonder if I'd done the right thing. However, although the model car was delivered with all the speed of a glacier - 11 days, in these days when we're used to instant gratification - and after four emails (one duplicated) letting me know they were dealing with my order and had posted it about five days after receiving it, everything was OK despite the contents rattling inside the outer packaging box. (A little more scrunched up paper next time chaps!). Thus, all good, but be prepared to be patient while waiting for your order to be delivered
Translated reviews
Response from 1001hobbies
Dear customer, Thank you for your comment, we are curently looking for quicker shipping methods to improve our service. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
High rates compared to other equivalent sites. Good service and choice l
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2017
Supply lead times too long...when the product is not in stock, the customer has no information and waits for his order. I don't think it's up to the customer to follow up, but up to you 1001 Maquettes to keep him informed of new deliveries.
Translated reviews
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 29/11/2017
Delivery time is completely unacceptable. Packaging looks used.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2017
Excellent choice, but perhaps a few automotive models are missing, such as some Volvo 240 740 760 850 940 Berton... Some finer grit sandpaper 6000 8000 12000... Otherwise very good site! Kind regards CALLENS B
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2017
Huge choice. But expensive models and long delivery times.
Translated reviews
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 25/11/2017
Large and extensive range but unfortunately.... I had to wait almost a month for a letter (1 decal sheet). What's more, it didn't come in the form of a letter but in a parcel which I also had to collect from the post office. I have already mentioned the long delivery times several times. Regardless, this criticism is ignored. The delivery service is simply unprofessional.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2017
115481 Placed on 11/01/2017 20:04:50 115481 Placed on 11/01/2017 20:04:50 As of this writing I am still waiting for this order to arrive. I realize 1001 Modelkits has no control of the postal system so technically I cannot hold them at fault for this large delay. However, after seeing many complaints about orders not being received at all or seriously delayed I would expect that 1001 Modelkits would make other arrangements to insure the best possible customer service. I believe most customers would pay an extra fee for some trackable shipping service that would hopefully avoid these types of situations. Postscript...the order arrived the afternoon that I posted this review. Thanks!
Translated reviews
Response from 1001hobbies
Dear customer, You should receive your order very soon. Unfortunately the delay is often quite long for letters as we ship from France. We are currently looking for other shipping options to ensure better tracking but keeping the costs as low as possible. We apologize for the inconvenience. Don't hesitate to contact us again by the end of next week if there is still an issue. Best regards, The 1001Modelkits Team
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 25/11/2017
115481 Placed on 11/01/2017 20:04:50 115481 Placed on 11/01/2017 20:04:50 As of this writing I am still waiting for this order to arrive. I realize 1001 Modelkits has no control of the postal system so technically I cannot hold them at fault for this large delay. However, after seeing many complaints about orders not being received at all or seriously delayed I would expect that 1001 Modelkits would make other arrangements to insure the best possible customer service. I believe most customers would pay an extra fee for some trackable shipping service that would hopefully avoid these types of situations. Postscript...the order arrived the afternoon that I posted this review. Thanks!!
Response from 1001hobbies
Dear customer, You should receive your order very soon. Unfortunately the delay is often quite long for letters as we ship from France. We are currently looking for other shipping options to ensure better tracking but keeping the costs as low as possible. We apologize for the inconvenience. Don't hesitate to contact us again by the end of next week if there is still an issue. Best regards, The 1001Modelkits Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
Hello The delivery is fast The packaging is good although the outer box is a bit large However the number of emails sent is too importa
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
doesn't respond quickly to emails to improve models a bit expensive compared to others
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2017
Order arrived on time
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2017
correct delivery time nice after-sales contact
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/11/2017
Easy to find what I needed and great … Easy to find what I needed and great selection.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
Good order processing. However, packaging needs improvement. Carton damaged and tape missing.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
Easy to find what I needed and great ... Easy to find what I needed and great selection.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
Great site for quick ordering.large selection available.fast delivery times.not to mention that we let you know if your order has a slight delay.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
Good site no hassle ordering everything is fine not
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
delivery times too long 1 week for an order that requires 2 days according to 1001 maquette
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
Fast delivery, well-protected products as described. Thank you 1001maquettes
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2017
I don't understand why you use colissimmo for 8 pinceaus, with all the costs that this entails, when using a bubble envelope would have been more economical.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2017
Ordering and delivery: no problem at all. All that remains is to assemble the model to see if it's the right material. NB: not all paints are oven-baked
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/11/2017
Excellent selection and speedy … Excellent selection and speedy delivery-even trans-Atlantic. Sometimes a bit pricey, other times prices better than local shops.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2017
every model builder has his own scale meng and ICM:135=150 hobby boss really 13
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2017
Excellent selection and speedy ... Excellent selection and speedy delivery-even trans-Atlantic. Sometimes a bit pricey, other times prices better than local shops.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2017
very good a little long for delivery when in a hurry but good value for money
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2017
Point relais pas sérieu
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
everything is ok!
Translated reviews