Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
.....riguardo to shipping times, sometimes you have to be......encouraged.... when asked when you would ship the Nakajima Kate in 1/48 from Hasegawa, I was told that the kit was very difficult to find and that it would take time and patience....Then after 36 h scarce, it turned out..... 2 explanations: either it was a lie and you had forgotten about the Kate and there and then no other valid excuse was found or given the Christmas holiday period, a.......miracle had happened....????..... To me the doubt remained..... Always my respects.....
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Adolfo M.
Rating: 4 out of 5
following a purchase from 23/11/2024
It has been satisfactory, although it took a while to receive some of the units requested from the origin.
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Response from 1001hobbies
Thank you for sharing your experience! We are pleased to hear that, although there was a small delay in the origin of some units, the transportation logistics were smooth. We are constantly working to improve and provide the best possible service, and we hope your next orders will be even faster and more satisfactory!
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Jean Marc G.
Rating: 2 out of 5
following a purchase from 24/11/2024
2 models of the commane missing and no explanation ????
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Response from 1001hobbies
Hello Sir, We regret this error and apologize for the inconvenience. However, in order to ensure that your order reaches you as quickly as possible, we have taken the decision to split your order. The products currently in stock will be dispatched immediately. The other two products, Jeep SAS with crew figures - Limited Edition and Chevrolet C60L General Service, will be shipped as soon as they become available. Your order should arrive by the end of the week. Should you have any further questions, please do not hesitate to contact us. 1001hobbies
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Nick C.
Rating: 4 out of 5
following a purchase from 02/12/2024
Given the busy end-of-year period, I had to wait 7 days for my package, but t was ok
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Paul R.
Rating: 4 out of 5
following a purchase from 10/12/2024
Functional site, easy checkout, fast delivery but package arrived broken.
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Response from 1001hobbies
We are sorry to hear that your parcel has arrived damaged. We make every effort to ensure that our deliveries are in good condition. To resolve this problem, please contact our customer service department at [email protected]. We will help you find the best solution. Thank you for your understanding.
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John V.
Rating: 2 out of 5
following a purchase from 01/12/2024
Upon opening 1 of the boxes that were sealed, 1 part was missing from the sprue, also loose in the box it did not appear to be present. This means I cannot build this model because it is crucial in this model/
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jocelyne D.
Rating: 4 out of 5
following a purchase from 06/12/2024
Why, I simply find the shipping costs a little high for delivery to a relay point.
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Response from 1001hobbies
Thank you for your feedback! We understand your point of view regarding shipping costs. We strive to offer delivery options that guarantee the quality and security of our shipments, but we take your feedback into account so that we can continue to improve our services. If you have any further questions or suggestions, please let us know!
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JORGE B.
Rating: 4 out of 5
following a purchase from 25/09/2024
Good disposition for delivery time and item condition
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you are satisfied with the delivery time and the condition of the item. If you need anything else, feel free to contact us, we hope to see you again soon!
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leonardo B.
Rating: 4 out of 5
following a purchase from 05/11/2024
Excellent seller recommended
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Ute V.
Rating: 4 out of 5
following a purchase from 19/11/2024
Long delivery time, a second ordered book has not yet arrived, but ordering is easy and good offers. Friendly approach to customers. Thank you
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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nut N.
Rating: 2 out of 5
following a purchase from 24/11/2024
For a simple order, it all takes a long time. Also too little info on when to ship
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Stéphane V.
Rating: 4 out of 5
following a purchase from 19/11/2024
I bought tamiya paint pots ... nothing to say about the site's service. On the other hand, the manufacturer has found nothing better than to stick labels on the color reference ... so impossible to distinguish one gray from another gray. Not very clever on tamiya's part and 1001 hobbies should react.
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Response from 1001hobbies
Thank you for your detailed feedback! We understand your frustration regarding the labels stuck on the color references. We have already made a request to Tamiya on this subject, but unfortunately have not received a positive response. We will continue to monitor this situation and keep you informed if we receive a solution.
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Iñaki C.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very fast shipment, everything correct
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Response from 1001hobbies
Thank you for your review! We are glad to hear that the shipment was fast and everything arrived correctly. If you need anything else in the future, don't hesitate to contact us, see you next time!
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Pierre V.
Rating: 4 out of 5
following a purchase from 14/11/2024
All well received, well packaged! Surprised, however, that I needed to restock when I had only chosen items in stock on the site! Domagel, that lengthened the delivery time!
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Response from 1001hobbies
Thank you for your feedback! We are pleased that your order arrived safely and well packaged. We apologize for the unexpected restocking and additional delay. Please do not hesitate to contact us at [email protected] if you have any questions or suggestions. We hope to see you soon!
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Henk S.
Rating: 4 out of 5
following a purchase from 22/11/2024
Exactly what was agreed upon happened. Only, the miniature city I ordered turned out to be much, much smaller than the website suggested.
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Dennis K.
Rating: 4 out of 5
following a purchase from 20/11/2024
Had some error with the order, but very nicely resolved by customer service Always neatly packaged and delivered
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Franck G.
Rating: 4 out of 5
following a purchase from 27/11/2024
buying models: lots of choice and good prices. Fairly fast shipping. Packages of average quality (poorly sealed boxes and lack of protection inside).
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you were satisfied with the choice and prices of the models. As far as packaging is concerned, we are taking note of your comments to improve the quality of the packages. If you have any further questions or suggestions, please do not hesitate to contact us at [email protected]. We hope to hear from you soon!
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Thomas H.
Rating: 4 out of 5
following a purchase from 19/10/2024
Unfortunately a long delivery time! But is delivered as described @
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Luca D.
Rating: 2 out of 5
following a purchase from 09/11/2024
Online availability should be updated abruptly, so that people's time would not be wasted.
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Johan V.
Rating: 4 out of 5
following a purchase from 14/11/2024
received everything well. did take a while.
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cyril M.
Rating: 4 out of 5
following a purchase from 19/10/2024
Delivery was delayed due to a customs problem.
Otherwise it was delivered very quickly.
A large number of references....
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Response from 1001hobbies
Thank you for your feedback! We're sorry for the delay due to customs, but happy to hear that delivery was quick once the problem was sorted out. We appreciate your mention of our wide choice of references. See you soon for new orders!
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Manel B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Large number of references, but high price!!!!
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Response from 1001hobbies
Thank you for your comment! We are glad that you find a wide variety of references on our site. We understand that price can be an important factor, and we are continually working to offer quality products at competitive prices. We appreciate your feedback and hope to continue to be your choice for future purchases!
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jean claude G.
Rating: 4 out of 5
following a purchase from 30/10/2024
so far so good, very good to very early.
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Response from 1001hobbies
Thanks for your feedback! We're glad everything has gone well so far. See you soon for new orders!
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Americo L.
Rating: 4 out of 5
following a purchase from 10/11/2024
took a month to receive but. was well worth it - I am in the USA
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Theo V.
Rating: 4 out of 5
following a purchase from 03/11/2024
Initially the delivery took longer than agreed, after contact the deliveries were there quickly.
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franck G.
Rating: 2 out of 5
following a purchase from 12/11/2024
received without paint, glue or brushes
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Response from 1001hobbies
Hello, thank you for your feedback. Please note that models are never sold with glue, and brushes are not included with these products. This information is clearly indicated on our website. We remain at your disposal for any further questions and wish you an excellent day. Best regards, 1001hobbies
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Derek F.
Rating: 4 out of 5
following a purchase from 18/10/2024
Delivery took 6 weeks, but finally arrived. Kit (from Czech Master Resin) has painting guide but no instructions, at first I was baffled by two parts (turned out to be pilot's seat and joystick).
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Thierry B.
Rating: 4 out of 5
following a purchase from 23/11/2024
Well received
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Response from 1001hobbies
Thanks for your feedback! I'm glad everything arrived safely! See you soon for your next order!
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Jose Luis F.
Rating: 4 out of 5
following a purchase from 19/10/2024
They have a large catalog and you receive what you buy. Sometimes it takes a little while, but well, there are products that come directly from China.
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Response from 1001hobbies
Thank you for your comment and understanding. We are glad to hear that you are satisfied with the catalog and the quality of our products. We understand that delivery times may vary, especially for imported products. We appreciate your patience and hope to continue offering good products in the future, see you soon!
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Antoinette L.
Rating: 4 out of 5
following a purchase from 21/10/2024
Serious
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Response from 1001hobbies
Thank you for your comment! We are delighted that you have appreciated our reliability. See you soon!
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Albert B.
Rating: 4 out of 5
following a purchase from 02/11/2024
Packaging was sloppy half-open box,the model boxes were not sealed,otherwise it was complete
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Pr J.
Rating: 4 out of 5
following a purchase from 25/11/2024
Good product and fast. Thank you
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Response from 1001hobbies
Thanks to you for your feedback! We are glad to hear that you are satisfied with the product and the speed of delivery, we hope to see you again soon!
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Pieter K.
Rating: 2 out of 5
following a purchase from 04/11/2024
Delivery first order was bad, were just at home and delivery guy just did not visit, pick up point in Wassenaar while in katwijk aan zee there is also 1.
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Response from 1001hobbies
We are sorry to hear that you had a bad experience with the delivery of your order. This is obviously not the service we want to provide. We understand your frustration, especially since there was a pickup point closer to you. We will review this issue internally to ensure this does not happen in the future. Thank you for your patience and we hope to serve you better in the future.
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eric D.
Rating: 2 out of 5
following a purchase from 09/10/2024
three-month wait for delivery
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Response from 1001hobbies
We apologize for the three-month delivery delay. This is not normal and we fully understand your frustration. Thank you for your patience and sorry again for the inconvenience.
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alex A.
Rating: 4 out of 5
following a purchase from 23/11/2024
For multiple orders, I would like to be able to combine orders to reduce shipping costs.
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Response from 1001hobbies
We understand the importance of being able to combine orders in order to reduce delivery costs, especially for multiple orders. Please do not hesitate to contact our customer service team, who may be able to offer you a solution for your orders.
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dominique P.
Rating: 4 out of 5
following a purchase from 29/10/2024
No problems except this harassment after the purchase by messages that were on a first-name basis (origin???)
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Response from 1001hobbies
Thank you for your feedback! We apologize for the intrusion of the messages that bothered you after your purchase. We fully understand that this can be unpleasant. We will take steps to avoid this in the future and ensure that our communications are more appropriate. Thank you again for your patience and feedback.
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Henri R.
Rating: 4 out of 5
following a purchase from 05/11/2024
Delay and misunderstanding at the time of purchase (presentation of a box of additional details of a Honda as a "complete car"...WARNING therefore
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Response from 1001hobbies
Thank you for your feedback and comments! We apologize for the confusion at the time of purchase. We have taken note of your comment in order to improve the presentation of our products and avoid such misunderstandings in the future. We appreciate your vigilance and hope that you will give us the opportunity to fully satisfy you with your next purchases.
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Eric C.
Rating: 4 out of 5
following a purchase from 04/11/2024
A good choice of models and accessories
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Response from 1001hobbies
Thank you very much for your positive feedback! We're glad you found our selection of models and accessories interesting. Don't hesitate to come back and discover our new arrivals!
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Vicente S.
Rating: 4 out of 5
following a purchase from 07/11/2024
The order did not arrive complete because one of the pieces had been separated to send it when they received it, it seems that it was late. They sent it separately and free of charge.
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Response from 1001hobbies
We are very sorry to hear that your order did not arrive complete at first. We appreciate your understanding about the delay in the part and are glad to hear that it was shipped at no additional cost. We want to make sure that your shopping experience is always satisfactory, so we take your feedback into account to improve our service. If you need anything else, please don't hesitate to contact us, thank you for your patience!
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Patrick B.
Rating: 4 out of 5
following a purchase from 15/11/2024
Pleasant and very professional telephone reception to resolve an order number error due to my haste in filling in the form.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that our team was able to resolve your concern quickly, professionally and courteously. Please don't hesitate to contact us again, we'll be happy to help!
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