Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
- feeling of a scam: at the time of purchase, all products were in stock. However, they send with the order confirmation (editable, by the way) a badly written clarification in Spanish, indicating that the bag can be divided due to lack of stock, assuming additional costs.
- The expected time of availability of the missing product was increasing instead of decreasing.
- After almost 20 days of waiting, I ask Paypal to refund the money and cancel the purchase, providing all the evidence - Paypal communicates with the seller and only then and instantly send all the products (including the one that still had 2 weeks left to be available again).
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Response from 1001hobbies
We are very sorry to hear that you had such a negative experience. We apologize for the confusion caused by the out-of-stock and automated response you received. We will take your feedback into consideration to improve our communication and customer service processes. We are glad you finally received the products, but again we apologize for the inconvenience. If you need assistance in the future, please do not hesitate to contact us directly, and we will be sure to provide you with better service.
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Niek L.
Rating: 4 out of 5
following a purchase from 30/10/2024
Bit chaotic not to find anything, but plenty of information about products.
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Response from 1001hobbies
Thank you for your feedback! We understand that sometimes it can be difficult to quickly find what you are looking for. We take your comment seriously and will try to improve the site's navigation and structure to make it easier for you to find products. Glad you were able to find enough information anyway!
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Laurent S.
Rating: 4 out of 5
following a purchase from 03/09/2024
products as described and reasonable prices, but very long delivery times (2 months)
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Response from 1001hobbies
Thank you for your feedback! We are pleased that the products meet your expectations and that you find our prices reasonable. However, we apologize for the longer-than-expected delivery time. Please be assured that we are doing our utmost to improve this point. We hope your next experience will be even quicker!
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jack L.
Rating: 4 out of 5
following a purchase from 18/11/2024
Bonjour . commande -.envoi court délai ; nombreux choix et accueil téléphonique professionnel .
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Response from 1001hobbies
Hello and thank you very much for your feedback! We're delighted that you liked the diversity of our choices, as well as the speed of shipment and telephone reception. Your satisfaction is our priority, and we'll always be there to help you. See you soon!
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Jose F.
Rating: 4 out of 5
following a purchase from 09/11/2024
Experience and reliability.
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Response from 1001hobbies
Thank you for your trust! We are glad to hear that your experience was satisfactory. We are here to help you whenever you need it, we hope to see you again soon!
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Klaus P.
Rating: 4 out of 5
following a purchase from 14/10/2024
Everything is fine.
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that everything was to your satisfaction. See you next time!
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Michel L.
Rating: 4 out of 5
following a purchase from 11/11/2024
Shipment a little longer than competitors: obviously they don't have much stock.
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Response from 1001hobbies
We apologize for the longer-than-expected delay. We understand that this can be frustrating. We are constantly working to improve our delivery times and inventory management. Thank you for your patience and understanding. Please do not hesitate to contact us if you have any questions or specific requirements regarding your order.
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ESTEBAN B.
Rating: 4 out of 5
following a purchase from 12/11/2024
in general, everything is fine
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Response from 1001hobbies
Thank you for your comments. We are glad that everything went well overall. If you need anything for a future order, please don't hesitate to contact us!
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marco H.
Rating: 4 out of 5
following a purchase from 25/10/2024
Fine
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Response from 1001hobbies
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O V.
Rating: 2 out of 5
following a purchase from 13/10/2024
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
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Response from 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you had this bad experience with your order. We fully understand your frustration with the incomplete delivery and difficulties in obtaining information. Our apologies for the inconvenience. We will take your feedback on board to improve our service in the future. Thank you for taking the time to share your feedback.
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Tom N.
Rating: 4 out of 5
following a purchase from 13/10/2024
The delivery took longer than expected and my address was not given correctly but the support was able to solve the problem in time and the package arrived undamaged so everything was great except for the delivery time.
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Response from 1001hobbies
I am sorry to hear that there was a delay in delivery and an address error. However, I am pleased that the support team was able to solve the problem quickly and that the parcel arrived undamaged. We will continue to work on improving delivery times. Thank you for your understanding and patience!
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Efflam M.
Rating: 4 out of 5
following a purchase from 16/11/2024
Quite satisfied!
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Response from 1001hobbies
Thank you for your feedback! We're glad you're satisfied. If you have any suggestions or questions, please let us know. We hope to see you soon!
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Simon B.
Rating: 2 out of 5
following a purchase from 30/10/2024
When ordering, I always check if there's stock so as not to be bothered by third parties, otherwise I don't order. This time I've been taken for a ride, you only buy and sell, it's a real shame.
Thanks anyway, but it's far from square.
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Response from 1001hobbies
We are sorry for this experience although we do our best to indicate availability in real time. We take your comment to heart and will increase our transparency in this area. Thank you for your feedback, it helps us to improve.
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Philippe D.
Rating: 2 out of 5
following a purchase from 29/10/2024
Another order that takes over a month to arrive...
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Response from 1001hobbies
We apologize for the excessive delay. We understand how frustrating this can be and will analyze your order to identify the causes of the delay. Please do not hesitate to contact our customer service team for any updates or assistance. We are doing our best to improve our logistics and thank you for your patience.
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Jacky G.
Rating: 4 out of 5
following a purchase from 09/11/2024
it's the first time I've made this kind of miniature, because before I only made car or boat models. well, I'm not disappointed.
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Response from 1001hobbies
It's great that you've tried the figurines! If you need any advice for this new adventure, don't hesitate to ask me.
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Jean-Pierre F.
Rating: 4 out of 5
following a purchase from 05/11/2024
A valuable source of supply for model making.
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Response from 1001hobbies
Thank you for your feedback! We're happy to be a valuable resource for your modeling needs. Please come back again to discover even more products and new products.
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Paolo G.
Rating: 4 out of 5
following a purchase from 27/10/2024
Average navigation, products ok
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Response from 1001hobbies
Thank you for your feedback! We're glad you were satisfied with our products. We will take into account your comment on navigation to continue to improve the shopping experience. Don't hesitate to come back for your next purchases!
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Franco F.
Rating: 4 out of 5
following a purchase from 12/11/2024
Good products and arrived without any problems.
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Response from 1001hobbies
Thank you very much for your positive comment! We are happy that the products were to your liking and arrived without any problems. See you soon for a new order!
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Erick N.
Rating: 4 out of 5
following a purchase from 10/11/2024
Interesting promotion, parcel delivered on time, a little damaged but not the model.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you were interested in the promotion and that the model arrived in good condition, despite the slightly damaged packaging. We'll be taking note of your comments on the packaging in order to improve. See you soon for a new order!
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Michel H.
Rating: 2 out of 5
following a purchase from 17/10/2024
Significantly more expensive than other suppliers, longer delivery times.
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Response from 1001hobbies
Thank you for your feedback. We are sorry that you found the prices higher and that the delivery times were not up to your expectations. We always aim to offer the best possible quality of service, but it is possible that certain factors, such as stock availability or the nature of the products, may affect this. We look forward to satisfying you even more with your next order. Please let us know if you have any suggestions for improving your experience!
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frederic M.
Rating: 4 out of 5
following a purchase from 03/11/2024
My order arrived incomplete. I hope to receive the rest soon.
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Response from 1001hobbies
We apologize for the inconvenience. Please be assured that we will do our utmost to ship you the missing items as soon as possible. Thank you for your patience and understanding.
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Dennis K.
Rating: 4 out of 5
following a purchase from 28/10/2024
Always neatly delivered Customer service is top! Definitely order again
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Response from 1001hobbies
Thank you for your great feedback! We're glad you're happy with our delivery and customer service. We look forward to serving you again on your next order!
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Philippe G.
Rating: 4 out of 5
following a purchase from 23/10/2024
Navigation is not always easy when you want to go back. You have to start from the beginning. But maybe I missed a step?
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Response from 1001hobbies
Thank you for your feedback! We apologize for the inconvenience. It's possible that navigation can be improved. Please check if your browser is up to date or try another method to return to the previous page. We'll take note of your comment to optimize your experience.
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Carlos T.
Rating: 4 out of 5
following a purchase from 04/11/2024
Shipping a little long for a store in my own country.
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Response from 1001hobbies
We are sorry to hear that you experienced a delay in your shipment. We appreciate your understanding and are constantly working to improve delivery times. If you have any specific concerns about your order, please do not hesitate to contact us and we will be happy to assist you.Thank you for your patience!
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Séverine M.
Rating: 2 out of 5
following a purchase from 30/09/2024
Great site, but my delivery took too long. Order placed in early September and not received until late October. To offer, the delivery time is unreliable.
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Response from 1001hobbies
We apologize for the delay in the delivery of your order. We understand your frustration, especially when it comes to gifting a product to a loved one. Please be assured that we are doing our utmost to improve our delivery times and avoid such inconveniences in the future. If you have any further questions, please do not hesitate to contact us. Thank you for your understanding and patience.
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Christian A.
Rating: 4 out of 5
following a purchase from 10/11/2024
No Reviews
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Response from 1001hobbies
Thank you for your feedback. If you have any questions or would like to share your impressions in more detail, please don't hesitate to contact us. We're here to help!
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Alejandro L.
Rating: 4 out of 5
following a purchase from 07/11/2024
Good deal, and fast, delighted.
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you are satisfied with the treatment and the speed of the service, we hope to see you again soon!
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Deirdre R.
Rating: 4 out of 5
following a purchase from 30/10/2024
My only issue was shipping. The box came destroyed. Semi taped by USPS on one end and totally open on the other. I was worried as I opened thinking the smaller items had plenty of room to slip out, but to my delight, the order was intact. It had a good amount of brown packaging paper. I’m sure that is why nothing was able to escape. Im are my grandson will enjoy completing this model.
Response from 1001hobbies
Thank you for sharing your feedback! We're sorry to hear about the condition of the box upon arrival. It's great to know that despite the packaging issues, everything arrived intact and your order was well protected with the packaging paper. We hope your grandson enjoys completing the model! If you need anything else, feel free to reach out.
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Jacqueline D.
Rating: 4 out of 5
following a purchase from 04/11/2024
The delivery was a little long, but I received it well. However, the battery assembly is faulty, the wires are reversed, so I had to cut the wires and adapt them to my device with tape (comparison made with the original product).
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Response from 1001hobbies
Thank you for your detailed feedback . Your satisfaction is our top priority!
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Roberto G.
Rating: 4 out of 5
following a purchase from 23/10/2024
Great service, excellent communication and marked professionalism.
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Response from 1001hobbies
Thank you so much for your feedback! We are happy that you are satisfied with our service, communication and professionalism. We remain at your disposal for any other needs!
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roberto T.
Rating: 2 out of 5
following a purchase from 05/11/2024
Products shipped without concern for readability of color codes. You should provide s change the packaging
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Response from 1001hobbies
We apologize for the inconvenience. We take note of your suggestion and will work to improve the packaging and visibility of the color codes so that they are easy to read. Thank you for sharing your feedback, it is important for us to improve the service.
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André L.
Rating: 4 out of 5
following a purchase from 17/09/2024
The scales of the models are not always marked, but there is great diversity.
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Response from 1001hobbies
Thank you for your feedback! We've taken careful note of your comment about the lack of clear indication of scales on certain models. This is an important point, and we'll be working on improving it to offer even greater transparency. In the meantime, we're delighted that you like the diversity of our offer! If you have any other suggestions or questions, please let us know. We hope to see you soon!
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Antonio Q.
Rating: 2 out of 5
following a purchase from 30/10/2024
The order arrived incomplete, I contacted you and you did not give me an immediate solution.
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Response from 1001hobbies
We are sorry to hear that your order arrived incomplete and understand your frustration with the lack of a quick resolution. We are reviewing your case to resolve it as soon as possible. Our team will follow up with you to ensure an immediate response, thank you for your patience!
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loane L.
Rating: 4 out of 5
following a purchase from 05/11/2024
Great! Some parts are quite fragile and can't be twisted ad infinitum: you have to get the hang of it pretty quickly. Also, the coloured coatings flake off easily if you make a wrong move, which adds a little challenge.
Very fun to make and easy-to-follow instructions!
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you enjoyed the experience, despite the minor challenges encountered with some parts. It's true that some models can require a little care, but that's also part of the charm of the assembly! ️ Don't hesitate to let us know about your next creations, and see you soon for new adventures!
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MIGUEL C.
Rating: 2 out of 5
following a purchase from 15/10/2024
The delivery was delayed much more than other orders I placed at that time. When it arrived they had sent me the wrong item, the Airfix AO2318V 1/76 instead of the one I had ordered (Airfix 1602318 1/72). I have indicated it and I have no answer.
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Response from 1001hobbies
We deeply regret the delay and the error in your order. To solve it, we invite you to write to us at [email protected], where our team will review your case and manage the exchange of the wrong item. We appreciate your patience and understanding, and we will endeavor to resolve this as soon as possible.
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Patrick G.
Rating: 4 out of 5
following a purchase from 24/10/2024
1001 has nothing to do with it, but I'm unhappy with the product: for 300 euros, it doesn't come with metal barrels or mats, even though they appear in the assembly photos.
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Response from 1001hobbies
Thank you for your feedback and we understand your disappointment. We are sorry that the product did not meet your expectations. Although we are not responsible for any differences between the assembly photos and the final product, we encourage you to contact our customer service department to find a solution. We're always here to help you solve this kind of problem. Thank you for your understanding!
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Anneke B.
Rating: 4 out of 5
following a purchase from 27/10/2024
Neat delivery , nice product at a good price. Delivery took a little longer than expected
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Response from 1001hobbies
Thank you so much for your feedback! Glad to hear you're happy with the product and price. We are doing our best to make delivery faster, and we hope the next experience is even smoother!
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Christian P.
Rating: 4 out of 5
following a purchase from 02/10/2024
Despite some delays for the 1st order I think tuot will be fine afterwards.
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Response from 1001hobbies
Thank you for your feedback! We understand that delays can be frustrating, but we do our best to constantly improve our services. We hope your next orders go smoothly. Please do not hesitate to contact us again if you have any questions or need any assistance. We hope to see you soon!
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Giorgio P.
Rating: 4 out of 5
following a purchase from 29/09/2024
AAA+++ ALL OK!
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Response from 1001hobbies
Thank you for the awesome feedback! We're thrilled everything went smoothly. Looking forward to your next order!
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Pascale P.
Rating: 4 out of 5
following a purchase from 06/10/2024
No problems with delivery
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Response from 1001hobbies
Thank you for your positive feedback! We're glad the delivery went well. If you have any further questions or needs in the future, please do not hesitate to contact us. We hope to hear from you soon!
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