Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Thank you for your feedback! We're delighted that you've found some layouts you like. If you have any specific requests or are looking for something in particular, please let us know. We're here to help!
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Alice T.
Rating: 4 out of 5
following a purchase from 15/09/2024
Good.
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Response from 1001hobbies
Thank you for your brief feedback! If you have any questions or need anything else, just let us know. We are here for you!
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François B.
Rating: 4 out of 5
following a purchase from 10/10/2024
Delivery times are not always respected and yet we pay transport costs according to the dates announced.
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Response from 1001hobbies
Thank you for your feedback. We understand your frustration and apologize for any inconvenience related to delivery times. We make every effort to meet deadlines, but there may be unforeseen circumstances that affect delivery. We will pass on this information to improve our service. Your experience is important to us, and we appreciate your patience. If you have any further questions or require assistance, please do not hesitate to contact us.
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Sylvette B.
Rating: 4 out of 5
following a purchase from 24/10/2024
More detailed opinion on the contents of the boxes. The model will be very expensive
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Response from 1001hobbies
Thank you for your feedback! We understand that the price of some models may seem high, especially for models requiring several accessories or additions. Your suggestions for a more detailed description of the contents are valuable and will enable us to improve our customers' experience. If you have any questions about our products, please do not hesitate to contact us!
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Angelique C.
Rating: 4 out of 5
following a purchase from 03/11/2024
I haven't used it yet, but it looks fine to me.
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Response from 1001hobbies
Thank you for your message! Don't hesitate to share your opinion with us once you've tested the product. See you soon and enjoy your discovery!
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John W.
Rating: 4 out of 5
following a purchase from 01/10/2024
Could of used better tracking. Overall not bad. Package was slightly crushed. It wasn't shipper fault. It was USPS issue.
Response from 1001hobbies
Thank you for the feedback! We’re glad the overall experience was positive, though we’ll definitely look into ways to improve tracking for smoother updates. Sorry to hear about the packaging mishap with USPS – we’ll keep striving to make sure your orders arrive safely. Looking forward to serving you again!
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Roberto S.
Rating: 4 out of 5
following a purchase from 30/10/2024
ONE PRODUCT WAS GOOD AND ONE WAS NOT SO GOOD
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Response from 1001hobbies
Thank you for your feedback! We are glad that one product was satisfactory. We apologize if the other did not meet your expectations. If you need assistance or would like to talk about the product, we are here to help!
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Eric M.
Rating: 4 out of 5
following a purchase from 01/10/2024
order conforms, received J24
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Response from 1001hobbies
Thank you for your feedback! We are pleased that your order arrived in good condition. Please do not hesitate to come back to us if you have any further questions or needs. We hope to see you soon!
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laurent V.
Rating: 4 out of 5
following a purchase from 29/10/2024
Fine
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Response from 1001hobbies
Thanks for your feedback!
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Arjan K.
Rating: 4 out of 5
following a purchase from 09/10/2024
The website is fine
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Response from 1001hobbies
Thank you for your positive feedback! Glad to hear you're happy with the website. If you need help with anything, feel free to let us know. Have fun shopping!
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Gianluca S.
Rating: 4 out of 5
following a purchase from 22/10/2024
Everything arrived well packed.I had to wait for them to source the material,luckily it was three items.All good
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Response from 1001hobbies
Thank you for your review! We are happy that everything arrived well and well packaged. We apologize for the wait in getting the materials, but we're glad everything turned out well in the end! We look forward to your next purchases!
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Vincent L.
Rating: 4 out of 5
following a purchase from 07/07/2024
Two items out of three have arrived. Waited a very long time (3 months) for the order to be restocked but there are none left. T.T But well it's refunded. :-]
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Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that your order took so long and that some items were out of stock. However, we are pleased that the refund has been processed. If you need any further assistance or would like to order any other items, please do not hesitate to contact us. We hope to see you soon!
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Philippe C.
Rating: 4 out of 5
following a purchase from 19/10/2024
Compliant product To be seen during installation Delivery cost to be optimized
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Response from 1001hobbies
Thank you for your feedback! We're delighted that the product complies. We'll take note of your remark about the delivery cost to optimize it in the future. Don't hesitate to come back to us after the installation to give us your opinion! See you soon!
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Jean-Luc I.
Rating: 2 out of 5
following a purchase from 12/10/2024
It's a pity that there are no instructions in French. The codes used (numbers, dotted lines) are not self-explanatory (as they are in a foreign language), nor are the assembly instructions, making the model difficult to assemble. I certainly wouldn't order a more complex model, as it would be very difficult to assemble without instructions in French.
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Response from 1001hobbies
Thank you for your feedback! Indeed, for some products like the ones you ordered, the instructions are only available in other languages. We understand that this complicates assembly, and we're taking your comment into account as we work with our suppliers to improve this point. Please don't hesitate to contact us if you need any further assistance!
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Michel G.
Rating: 2 out of 5
following a purchase from 22/10/2024
I paid for a home delivery and not as it happened I went to a relay served by mondial relais. I will never order from you again. it's a matter of principle.
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Response from 1001hobbies
Thank you for your feedback, and we're sorry for the experience. Colis Privé is indeed our home delivery option. For your next order, you can also choose Mondial Relay if that suits you better. We hope to be able to satisfy you fully in the future!
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Guillermo D.
Rating: 4 out of 5
following a purchase from 18/10/2024
As for the order itself, no problem. However, one of the ordered models, the LATECOERE 298 of the Special Hobby brand, is of very bad quality, the plastic molding is very poor, with many burrs, without numbering, without precise indications of its location, etc.
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Response from 1001hobbies
We would like to thank you for your comments. We are glad to hear that there were no problems with the order in general, but we regret that the quality of Special Hobby's LATECOERE 298 model did not live up to your expectations. We have taken your comments about the molds and lack of instructions into consideration. Thank you for sharing and if you need help or have any other concerns, please don't hesitate to contact us, we are here to help!
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Massimiliano F.
Rating: 4 out of 5
following a purchase from 14/10/2024
Great packaging, pretty fast shipping
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Response from 1001hobbies
Thank you for your review! We are happy that the packaging was great and the shipping was fast. We look forward to your next purchases!
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Ronny G.
Rating: 2 out of 5
following a purchase from 29/09/2024
My orders became a huge mess! The order is still not complete!
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Response from 1001hobbies
We are sorry to hear that there has been an inconvenience with your order. One order is still being processed and we are doing everything we can to obtain the missing products as quickly as possible. Thank you for your patience and understanding!
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thierry P.
Rating: 4 out of 5
following a purchase from 07/09/2024
Good, no problems to report, except for a slightly long delivery date.
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Response from 1001hobbies
Thank you for your feedback! We're happy that everything went well, despite the sometimes long delivery times. We'll do our best to make the best of it! See you soon for new orders!
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Markus S.
Rating: 4 out of 5
following a purchase from 07/10/2024
It was my first order. I was satisfied and it arrived within the specified time frame.
If I need something again I will order again.
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Response from 1001hobbies
Thank you for your trust and your positive feedback! We are very pleased to hear that your first order was to your satisfaction and was delivered on time. We look forward to welcoming you again for your next order!
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Fabio G.
Rating: 4 out of 5
following a purchase from 11/10/2024
Everything arrived perfect even though the package was a little broken and crushed the contents were perfect
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Response from 1001hobbies
Thank you for your feedback! We are glad that the contents arrived in perfect condition, although we are sorry that the package was a bit damaged. We will do our best to improve the packaging in the future. We look forward to your next purchases!
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Johann P.
Rating: 2 out of 5
following a purchase from 08/08/2024
I had to wait 8 weeks for my order, only to find that 4 out of 6 products were not delivered. Although delivery was indicated in the order. After several inquiries to the service department, the two products were finally delivered. Service works very well. Goods generally too expensive compared to other suppliers.
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Response from 1001hobbies
We are sorry to hear that you had to wait so long for your order and that not all products were delivered. We understand how frustrating this can be and appreciate your patience. We're glad you were happy with our customer service! ️ We take your feedback on pricing seriously and will work to improve our offering. Thank you for your feedback and we hope we can provide you with a better experience next time!
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Christian J.
Rating: 4 out of 5
following a purchase from 19/10/2024
Wide selection, fast delivery
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you appreciate our wide selection and fast delivery! See you soon for more purchases!
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Steffen R.
Rating: 4 out of 5
following a purchase from 07/09/2024
After 30 years as a trained letter carrier...with a lot of experience...I was very very skeptical about this purchase! But everything is fine!
Goods arrived and super as described! Shipment came logically very delayed somewhere from abroad... But a very great packaging as a package with decent shipping. By DHL international parcel! No tracking package with insurance and so on... Everything went well! Best regards from Neindorf / Börde
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Response from 1001hobbies
Best wishes to Neindorf! It's wonderful to hear that everything went well despite your skepticism! We are glad that the goods arrived safely and that you are happy with the packaging and shipping. A big thank you for your trust and we look forward to your next visit! All the best from our team!
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Carolina J.
Rating: 2 out of 5
following a purchase from 28/09/2024
It took a little longer to arrive than indicated, and 16 days after receiving the return I still have not received my money back, the car I think q well, it was not what my husband wanted.
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Response from 1001hobbies
Hello, thank you for your comment. We are sorry that the delivery took longer than expected and that the refund process is taking time. Please be assured that we will endeavor to process your refund as soon as possible. If there is anything else we can help you with, please let us know, we hope you find the car your husband wanted in your next purchase!
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Dario F.
Rating: 4 out of 5
following a purchase from 03/10/2024
Serious professional team hobbies 1001 rich in items and brands,good.
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Response from 1001hobbies
Thank you so much for your words! We are glad that you appreciated our seriousness and professionalism, as well as our wide range of items and brands. We hope to see you again soon on Hobbies 1001!
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Mickaël F.
Rating: 4 out of 5
following a purchase from 19/10/2024
Box a little crushed
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Response from 1001hobbies
Thanks for your feedback! Sorry to hear that the box arrived a little crushed. We'll take your comment into account to improve our packaging in the future. See you soon!
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Francesco A.
Rating: 4 out of 5
following a purchase from 13/10/2024
The waiting time for shipping is somewhat long. Otherwise, everything is perfect
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Response from 1001hobbies
Thank you for your feedback! We are happy that everything went perfectly, but we are sorry that the wait time for shipping was long. We will do our best to improve in this aspect. We hope to see you again soon!
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Felix H.
Rating: 4 out of 5
following a purchase from 06/09/2024
Delivery a little longer than expected but ok
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Response from 1001hobbies
Thank you for your understanding! Sometimes lead times can be a bit unexpected, but we do our best to make sure everything arrives quickly. See you soon for your next order!
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Jan K.
Rating: 4 out of 5
following a purchase from 15/10/2024
Lots of choice and neatly delivered.
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Response from 1001hobbies
Thank you for your positive feedback! We are glad you are satisfied with the selection and delivery of your order. We hope to see you again soon for your next purchase!
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Fréderic V.
Rating: 4 out of 5
following a purchase from 09/10/2024
RAS....
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Response from 1001hobbies
Thanks for the quick feedback! That's a good sign! See you soon for other purchases just as simple!
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WILLIAM M.
Rating: 2 out of 5
following a purchase from 24/06/2024
It took too long and several angry emails before I received anything
Response from 1001hobbies
Thank you for your feedback, and we sincerely apologize for the delay and any frustration it caused. We appreciate your patience as we worked through the issue, and we are glad to inform you that your order has been delivered. Unfortunately, we were unable to provide all the products you ordered. If there's anything else we can do for you or if you have further questions, please don't hesitate to reach out. Thank you for understanding!
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carlos B.
Rating: 4 out of 5
following a purchase from 01/10/2024
Ok...as expected
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that everything lived up to your expectations, we hope to see you again soon!
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Henri L.
Rating: 2 out of 5
following a purchase from 11/10/2024
Delivery time too long
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Response from 1001hobbies
Thank you for sharing your feedback. We are sorry to hear that the delivery time was too long for you. We understand how frustrating this can be and are constantly working to improve our turnaround times. Your patience is much appreciated. Thank you again for your feedback!
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Jean Marie D.
Rating: 4 out of 5
following a purchase from 01/10/2024
a bit of a wait due to a delay in supply, otherwise all's well
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Response from 1001hobbies
Thank you for sharing your experience! We're glad to hear that, despite a slight delay in supply, everything else went smoothly. We are doing our best to improve our lead times. Thank you for your patience and understanding! Don't hesitate to come back for future purchases. We hope to see you soon!
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Carlos L.
Rating: 4 out of 5
following a purchase from 17/08/2024
Delay in delivery of one of the items I ordered, although I think it is a good policy to deliver what you already have.
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Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that one of your deliveries was late, but we're glad you appreciate our policy of sending what we have available. We will continue to improve to provide you with an even more efficient service.
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Christophe C.
Rating: 4 out of 5
following a purchase from 07/10/2024
Perfect delivery. Very disappointing product, as the barrel cannot be assembled due to a mismatch between the parts that don't fit together, making them unusable and therefore useless. This was my first Hat order.
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Response from 1001hobbies
Thank you for taking the time to share your experience. We are pleased that the delivery was perfect, but we are very sorry to hear that you experienced problems with the barrel assembly. . We encourage you to contact our customer service department to discuss this situation. Your satisfaction is important to us, and we want to help you find a solution. Thanks again for your feedback!
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Jean- pierre G.
Rating: 4 out of 5
following a purchase from 29/09/2024
Despite the delay I have finally received some of my orders. The first order was received this week and the next one the week of the 24th.
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Response from 1001hobbies
Thank you for sharing your experience. We're sorry for the delay in receiving your order, but we're glad to hear that you've finally received some of it. We do our best to ship all orders promptly. Please do not hesitate to contact us if you have any questions or concerns. Thank you for your patience, and we hope your next order arrives soon!
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Umut C.
Rating: 4 out of 5
following a purchase from 19/09/2024
I have had two experiences with this seller, the first was bad and the second was good. I first bought an idea product 10 months ago which was supposed to be available in 2 months, 2 months came and went, 4 months came and went and nothing had happened. after a few complaint emails I could have my money back or have the money as a voucher for their website. I opted for the voucher as I wanted to give the seller a second chance and this time I was not disappointed, everything arrived in good condition and even earlier than expected. My conclusion, criticism, and tip to the seller would be not to buy a pre-order product (and not to offer them Mr. Seller), because in my and many other cases the seller offers products that do not exist and are only speculated. My product was offered and sold to me even though it was not clear if it would ever be made again and after I got my money it turned out that it will indeed never be made again by the manufacturer in the foreseeable future. But as I said, as long as you don't pre-order anything bizarre I can recommend this store with a good heart
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Response from 1001hobbies
Thank you for the detailed feedback on your experience with the seller. It's good to know that your second order was satisfactory and that you ultimately had a positive experience. Your advice about pre-orders is very helpful, especially when other customers have had similar issues. Transparency about product availability is important to maintain customer trust. If you have any further thoughts or recommendations, please share them!
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fernando E.
Rating: 4 out of 5
following a purchase from 05/10/2024
good service and fast arrival
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you were satisfied with our service and delivery speed - see you soon for new experiences with us!
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