Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Thank you for your feedback! We're pleased that our responsiveness was able to resolve your delivery issue. If you need any further assistance, please don't hesitate to contact us!
F
frédéric L.
Rating: 4 out of 5
following a purchase from 11/09/2024
performance as expected
Translated reviews
Response from 1001hobbies
Great! Glad to hear everything turned out the way you wanted. If you have any other projects in mind, don't hesitate to come back to us!
T
Thierry T.
Rating: 4 out of 5
following a purchase from 17/08/2024
It's a pity that the safety instructions are stuck on the paint can references.
Translated reviews
Response from 1001hobbies
We understand your frustration with the safety instructions on the paint cans. Thank you for bringing this to our attention, and please know that we will take your feedback into account to improve our service. Your satisfaction is important to us!
A
Alarcon C.
Rating: 4 out of 5
following a purchase from 20/08/2024
nothing more to say than that it's great and easy to navigate. What I regret is that I can't find any of your models when they're available from your competitors. I hope it's possible to order them. Many thanks
Translated reviews
Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you found it easy to navigate. If you can't find the model you're looking for, please contact us to see if it's available. We do our best to expand our selection. Thanks again and see you soon!
J
joseph S.
Rating: 4 out of 5
following a purchase from 03/09/2024
ok c très bien
Translated reviews
Response from 1001hobbies
Thank you very much! We're glad you like it. Please don't hesitate to contact us if you have any further questions or requirements. See you soon!
S
Sonja E.
Rating: 4 out of 5
following a purchase from 18/08/2024
Everything worked well, only 2 items were unfortunately already sold out, which could still be added to the order.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We are pleased that the ordering process worked well. We apologize for the inconvenience regarding the sold out items. We are constantly working to refresh our range. Please do not hesitate to contact us if you have any questions or suggestions!
J
jean francois D.
Rating: 4 out of 5
following a purchase from 30/07/2024
Hello everyone. It's an energetic and responsive service, and we're informed and accompanied on supply lead times as well as on preparation and shipment.
Translated reviews
Response from 1001hobbies
Hello ! Thank you for your enthusiastic feedback! We're delighted that our service was energetic and responsive, and that you appreciated the information about lead times. Your satisfaction is our priority! See you soon for your next orders!
E
Eric B.
Rating: 4 out of 5
following a purchase from 19/08/2024
Delivery well received but packaging not suitable for a fragile product.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We are delighted that the delivery was well received, but we are sorry to hear that the packaging was not suitable for a fragile product. Your feedback will help us improve our service. See you soon!
J
Jean L.
Rating: 4 out of 5
following a purchase from 19/08/2024
Super
Translated reviews
F
Florent V.
Rating: 2 out of 5
following a purchase from 02/08/2024
Very difficult communication with the site following an incomplete parcel, call which refers to the mail, several mails sent with only one answer then more answers following this mail. Problem still unresolved after several weeks.
Translated reviews
Response from 1001hobbies
We are very sorry to hear that you have experienced communication difficulties regarding an incomplete package. Your experience is important to us. Thank you for your patience!
J
JEAN B.
Rating: 4 out of 5
following a purchase from 18/08/2024
Abnormal delay for products that are supposed to be in stock and lots of emails: this is the 2nd time for this notice!
Translated reviews
Response from 1001hobbies
We are sorry to hear that you have experienced abnormal delays and communication problems. Your experience is important to us, and we will work to improve it. Thank you for your patience and understanding.
P
Pierre A.
Rating: 4 out of 5
following a purchase from 26/08/2024
Very nice, except that I had ordered the comic with the other cover, which I thought was nicer, which is why I preferred to order it from you, even though I had seen it cheaper elsewhere... too bad, great comic all the same.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're sorry the cover didn't live up to your expectations, but we're delighted you're enjoying the comic. We hope to see you soon for more discoveries!
C
christian C.
Rating: 4 out of 5
following a purchase from 05/08/2024
Good is good.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're glad everything went well. Don't hesitate to come back to us if you need anything! We hope to see you soon!
J
Jean-Claude B.
Rating: 4 out of 5
following a purchase from 26/08/2024
Account opening and ordering process not very ergonomic. The rest is fine.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that the account opening and ordering process isn't very user-friendly. We value your feedback and will take it into account to improve the user experience. See you soon!
S
Sylviane G.
Rating: 4 out of 5
following a purchase from 24/08/2024
Hello, the color of one of the paints doesn't match the color chart on your site.
Translated reviews
Response from 1001hobbies
not in the color chart. Could you please contact us at [email protected] and specify the part number? We'll do everything we can to solve the problem. Thank you for your understanding!
D
Didier S.
Rating: 4 out of 5
following a purchase from 23/08/2024
Slightly high shipping costs
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We take note of your comment about shipping costs. We always try to offer the best possible options. Please let us know if you have any suggestions. We look forward to hearing from you!
J
jean-françois C.
Rating: 4 out of 5
following a purchase from 25/08/2024
très bonne boutique grand s choix de modèle en tout genre très bonne apréciatin
Translated reviews
Response from 1001hobbies
Thanks for your great feedback! We're delighted that you like our wide choice of models. Your appreciation motivates us to continue offering you the best! See you soon!
J
jean claude J.
Rating: 4 out of 5
following a purchase from 05/08/2024
nothing to say speed and efficiency.
Translated reviews
Response from 1001hobbies
Thanks for the quick feedback! We're delighted that everything went so quickly and efficiently. See you soon for more worry-free orders!
E
Eric C.
Rating: 4 out of 5
following a purchase from 30/07/2024
Watch out for the price of certain items ex mask canope montex
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We take note of your comment about the prices of the items. We always aim to offer the best possible prices. If you have any questions or require further information, please do not hesitate to contact us. We hope to hear from you soon!
H
Hervé D.
Rating: 4 out of 5
following a purchase from 17/08/2024
simply satisfied
Translated reviews
Response from 1001hobbies
Thanks for your feedback! Sometimes simplicity is best. Glad you're satisfied. See you soon for new orders!
N
Nelly L.
Rating: 4 out of 5
following a purchase from 11/06/2024
Top site
Translated reviews
Response from 1001hobbies
Thank you very much! I'm glad you find the site top-notch. See you soon for new orders!
H
hervé P.
Rating: 4 out of 5
following a purchase from 14/08/2024
nice fuselage to mount it in a 450, let's hope it flies!
Translated reviews
Response from 1001hobbies
Thanks for your feedback! The fuselage looks promising for 450 assembly, fingers crossed for a successful flight! ️ If you need any help or advice, we're here for you. Happy building!
S
Stéphane D.
Rating: 2 out of 5
following a purchase from 07/08/2024
Delivery too long (3 weeks). Better to go in store.
Translated reviews
Response from 1001hobbies
We apologize for the delay in delivery. We understand that it was frustrating. We are working to improve our delivery times to better meet your expectations. Thank you for your feedback, and we look forward to serving you better in the future.
K
Kimberly F.
Rating: 4 out of 5
following a purchase from 31/07/2024
Clearly arranged
Translated reviews
Response from 1001hobbies
Thank you for your feedback! It's great to hear that you find our range clear. We look forward to your next order!
N
Norbert L.
Rating: 4 out of 5
following a purchase from 18/08/2024
Serious and fast shipping
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're glad you found our service reliable and the shipping fast. See you soon for more orders!
T
thierry P.
Rating: 4 out of 5
following a purchase from 30/07/2024
a little long for the time but perfect material good packaging
Translated reviews
Response from 1001hobbies
Thank you for your patience! We're delighted that the material was perfect and that the packaging was up to scratch. We'll try to be quicker next time. See you soon for another top-notch order!
S
Sandra S.
Rating: 4 out of 5
following a purchase from 31/07/2024
Top!
Translated reviews
Response from 1001hobbies
Thank you! We are very pleased that everything is great. See you soon for more great experiences!
D
Dominique V.
Rating: 2 out of 5
following a purchase from 14/08/2024
payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused
Translated reviews
Response from 1001hobbies
We are very sorry for the delay and confusion regarding payment for D+2 delivery. Thank you for your patience, and we look forward to providing you with a better experience in the future. If you need any further assistance, please do not hesitate to contact us.
J
Jens G.
Rating: 4 out of 5
following a purchase from 29/07/2024
I received everything as promised. I was happy to accept that it took a little longer. After all, the product had to be delivered to the delivery person first. Hence the waiting time.
But everything was great *thumbs up
Translated reviews
Response from 1001hobbies
Thank you for your understanding and your positive feedback! We are pleased that you received everything as promised and that the waiting time was not a problem for you. It's great to hear that you are satisfied with the overall service. Thumbs up and see you next time!
H
Hyprys T.
Rating: 4 out of 5
following a purchase from 12/07/2024
Delivery date was a disaster, but this was due to the manufacturer and not the online store. At first I wondered if it was a fake, but it turned out that they simply come from France and therefore it doesn't meet German expectations. Nevertheless, everything was delivered reliably.
Translated reviews
Response from 1001hobbies
Thank you for your honest feedback! We regret the inconvenience with the delivery date, but understand that this was due to the manufacturer and not our store. We are pleased that the delivery was ultimately reliable. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you for your understanding and patience!
S
sylvie B.
Rating: 2 out of 5
following a purchase from 15/07/2024
Delivery times too long. But above all, very disappointing Castorland puzzles: the pieces are far too small.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry for the delay in delivery and for the disappointment concerning the Castorland puzzles. We take note of your comments to improve our services and product quality.
T
Thierry H.
Rating: 4 out of 5
following a purchase from 29/07/2024
Shipped on time for a pre-order, good communication, metal collector's box damaged on the side, not the packing carton...shame!!!
Translated reviews
Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that the shipment was on time and that the communication was up to scratch. We're sorry about the condition of the collector's box. We'll be checking it more closely to avoid this kind of problem in the future. Thank you for your understanding, and see you soon!
C
christian C.
Rating: 4 out of 5
following a purchase from 18/07/2024
No problem and arrived safely, thank you.
Translated reviews
Response from 1001hobbies
Great, glad everything arrived without a hitch! We're still aiming for 5 stars and will do our best to make your next experience top ⭐⭐⭐⭐⭐. Thank you and see you soon!
D
David P.
Rating: 4 out of 5
following a purchase from 07/08/2024
Fine
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We are delighted that you are satisfied. We will do our utmost to ensure that your next experience is worthy of the 5 stars ⭐⭐⭐⭐⭐. See you soon for even better!
C
christophe B.
Rating: 4 out of 5
following a purchase from 30/07/2024
product and delivery OK
Translated reviews
Response from 1001hobbies
Great! We're delighted that everything went so well. See you next time for another worry-free order!
E
Emma J.
Rating: 4 out of 5
following a purchase from 24/07/2024
The box unfortunately arrived a little damaged but otherwise everything is great. The figures look good and everything went really well.
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We are sorry that the box arrived damaged, but we are pleased that the figures met your expectations and everything else went well. If you have any questions or concerns, please let us know. See you soon for an even better experience!
J
Jean-Marie Q.
Rating: 4 out of 5
following a purchase from 02/07/2024
it's a pity that the waiting time to receive the order is so long!
Translated reviews
Response from 1001hobbies
Thank you for your feedback! We're really sorry about the delay, it's true that waiting can be frustrating. We'll do everything we can to speed things up next time . Thank you for your patience and we hope to see you soon!
B
Bernard-Régine R.
Rating: 4 out of 5
following a purchase from 10/07/2024
When it's time to replace a faulty part: it's hard to reach customer service???
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you have had difficulty contacting our customer service department. Should you require assistance in replacing a faulty part, please do not hesitate to contact us at [email protected]. We will do our best to help you quickly. Yours faithfully
K
Karin D.
Rating: 4 out of 5
following a purchase from 27/07/2024
Everything arrived safely and was beautifully gift-wrapped...thank you...
Translated reviews
Response from 1001hobbies
Thank you very much for your feedback! We are pleased to hear that everything arrived safely and that the gift packaging met your expectations. It was a pleasure to help you!
J
Janvier D.
Rating: 4 out of 5
following a purchase from 25/07/2024
Although everything went smoothly, I did notice that it took longer than usual for the parcel to reach me.
Translated reviews
Response from 1001hobbies
Thank you for your feedback. We are delighted that everything went smoothly, but we are sorry that delivery took longer than usual. We will look into this delay to improve our lead times in the future. Thank you for your understanding and patience.
We use cookies for audience measurement and improving user experience.
English 