Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Overall I am satisfied with my order, I received it quickly without any problem, the site itself is reliable. I only gave 4 stars to the Draco Malfoy figurine I ordered. When you see it on the site, it looks very similar, but when you open the packaging, the resemblance is not what it seems, and it looks more like a doll than a collector's item.
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Response from 1001hobbies
Thank you for your detailed feedback! We are delighted that you are satisfied with your order and the speed of delivery. As for the Draco Malfoy figurine, we're sorry it didn't live up to your expectations. As Draco would say, "It's very important that we all have a certain level of perfection." We take your feedback to heart to improve our products. Thank you for your understanding and trust!
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DEKERLE E.
Rating: 4 out of 5
following a purchase from 28/07/2024
Good.
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Abouba M.
Rating: 2 out of 5
following a purchase from 24/07/2024
My initial order was dated 30/06 , and not 24/07 as mentioned by your services ... 1 gift that never arrived on time, because of an unscrupulous deliveryman ... the parcel arrived (FINALLY) on 29/07, delivered (fortunately) by another transport company ... but no gift wrapping, even though I had paid for this service ... so, rather a bad experience, as far as we're concerned
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Sebastien T.
Rating: 4 out of 5
following a purchase from 10/07/2024
Good choice of goods, not too expensive, my last delivery took a while to arrive because products were waiting, otherwise top notch...
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laurent L.
Rating: 4 out of 5
following a purchase from 08/07/2024
Some of the boxes I received were damaged. A pity.
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Jean-Michel C.
Rating: 4 out of 5
following a purchase from 20/07/2024
-Already a customer, I am very satisfied with the services offered by 1001HOBBIES -One small point however deserves clarification: Why is it not possible to use PAYPAL even though the possibility is proposed on your site's opening page?
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Response from 1001hobbies
Thank you very much for your loyalty and your positive feedback on our services! Concerning PayPal, we understand that it can lead to confusion. The PayPal option depends on the type of product and the amount of the order. We are constantly working to improve our site and hope to make this process clearer in the future. You can contact us by e-mail or phone for more information if needed! Thank you for your understanding and trust.
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Benoit P.
Rating: 4 out of 5
following a purchase from 04/03/2024
Pre-order that took a long time to be delivered, but beautifully crafted item, well worth the wait.
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Response from 1001hobbies
Thank you very much for your patience and understanding regarding the delivery time of your pre-order. We are delighted that the item met your expectations and that you found it worth the wait. True enthusiasts know that quality sometimes takes a little longer, and we congratulate you on your patience. See you soon for new discoveries!
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Gustav W.
Rating: 4 out of 5
following a purchase from 12/07/2024
no,,
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bernard S.
Rating: 4 out of 5
following a purchase from 21/06/2024
very satisfied with the quality
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you are very satisfied with the quality. We will do our utmost to ensure that your next experience is worthy of 5 stars.
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REGINE L.
Rating: 4 out of 5
following a purchase from 05/07/2024
no comment
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Response from 1001hobbies
Thank you for your feedback. We will do our utmost to ensure that your next experience is worthy of 5 stars. Best regards,
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Daniel D.
Rating: 4 out of 5
following a purchase from 26/06/2024
Perfect order tracking as always
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that the order tracking is perfect as always. We'll do everything we can to make your next experience a 5-star one. We hope to see you soon!
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Thierry H.
Rating: 4 out of 5
following a purchase from 15/07/2024
No problem, very responsive.
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you experienced no problems and that our team was very responsive. We will do our utmost to ensure that your next experience is worthy of 5 stars. We hope to see you soon!
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JEAN PHILIPPE L.
Rating: 4 out of 5
following a purchase from 17/06/2024
I only give 4 stars because your site is great but ................the box you use for delivery sucks. Delivery scheduled for July 4 and postponed from day to day to end up transiting via colissimo. Otherwise the quality of the order is great.
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Response from 1001hobbies
Thank you for your feedback and honesty. We are delighted that you find our site and the quality of our products great! We are sorry for the inconvenience with the delivery. We will work on this point to improve our service and avoid this kind of situation in the future. Thank you for your understanding and patience.
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PAUL-LOUIS N.
Rating: 4 out of 5
following a purchase from 11/07/2024
The ordering process was satisfactory, as was the delivery time. The minus star is justified by the packaging of the items: soft, deformed cardboard, half-opened and barely sealed with transparent adhesive. Fortunately, all the items were present.
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Response from 1001hobbies
Thank you for your detailed feedback! We are happy to hear that you are satisfied with the ordering process and delivery time. We are sorry to hear that the packaging of the items was not up to your expectations. We will work to improve the quality of our packaging to avoid these inconveniences in the future. If you have any other suggestions or needs, please do not hesitate to contact us. Thank you for your trust and understanding.
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Eric C.
Rating: 4 out of 5
following a purchase from 25/06/2024
Large selection of models, but the products are not sufficiently protected for transport.
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Response from 1001hobbies
Hello, Thank you for taking the time to share your review. We are delighted that you appreciate our wide selection of models. Regarding the protection of the products during transport, we are sorry to hear that this was not up to your expectations. Your feedback is valuable and we will be taking steps to improve the packaging of our products to ensure better protection. Please do not hesitate to contact us directly if you have any specific questions or problems. Thank you for your understanding and trust. Yours faithfully
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Astrid Wilhelmina R.
Rating: 4 out of 5
following a purchase from 03/06/2024
I got the item in and in neat condition.
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Response from 1001hobbies
That's great to hear! Glad you received the item in good condition. If you have any questions or if there is anything we can help with, feel free to let us know. We are always here for you. Thanks for your feedback and have fun with your item! Sincerely,
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Martial P.
Rating: 4 out of 5
following a purchase from 10/07/2024
very responsive customer service.
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Response from 1001hobbies
Thank you very much for your positive comments about our customer service! We're happy to hear that you found our team responsive. Your satisfaction is our top priority, and we will do everything we can to ensure that you have a perfect experience with us. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thank you again for your confidence, and see you soon!
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Richard B.
Rating: 2 out of 5
following a purchase from 20/06/2024
I'm not giving my opinion because: I'm waiting for a 3-blade propeller for Me109 Always promised never received. I'll have to go to another site.
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Jean Pierrre P.
Rating: 4 out of 5
following a purchase from 08/07/2024
speed
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Miguel M.
Rating: 4 out of 5
following a purchase from 18/06/2024
Perfectly packaged delivery. Although this order took quite a while to arrive.
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Response from 1001hobbies
Thank you very much for your comment. We are delighted that your order arrived perfectly packaged. However, we understand your frustration with the long delivery time. We would like to point out that your order came from France, which can sometimes have an impact on delivery times. We are continually working to improve our processes and reduce lead times. Your satisfaction is our top priority. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help you.
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Jean Henri D.
Rating: 4 out of 5
following a purchase from 03/07/2024
Not suitable for beginners
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Response from 1001hobbies
Thank you for your feedback on the Dassault Rafale C 1/48 model. You're absolutely right, this model is rated at level 4/5, which makes it more suitable for experienced modellers. For beginners, we recommend level 1 or 2 models, which are simpler to assemble and perfect for getting acquainted with model building. If you need advice on choosing a model more suited to your level, or if you have any other questions, please don't hesitate to contact us. We're here to help! Thanks again for your understanding and see you soon! Best regards,
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Steffen K.
Rating: 2 out of 5
following a purchase from 01/06/2024
I ordered it and paid for it, then my payment was not verified, I could order it again but it was more expensive than on offer. I then left it and ordered elsewhere and then apparently it worked with the payment and I now have two. All in all, the order tracking and communication is not good. I won't order anything else, sorry, you have to improve. I won't use the €5 voucher after my complaint.
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Response from 1001hobbies
We are sincerely sorry to hear of your difficulties with ordering and communication. This should not have happened and we apologize for the inconvenience this has caused you. We understand your frustration and regret that you have decided not to order from us again. Your experience is important to us and we will ensure that we improve our processes to avoid such issues in the future. Regarding the €5 voucher you received after your complaint, we would like to reassure you that you do not have to use it if you do not wish to. We appreciate your feedback and honesty. If there are any unanswered questions or if we can help you in any way, please let us know. We are here to help. Again, we apologize for any inconvenience this may have caused you. Yours sincerely,
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Joachim R.
Rating: 4 out of 5
following a purchase from 23/06/2024
Well packaged, problem-free delivery, delivery time unfortunately very long.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that your order was well packaged and could be delivered without any problems. However, we sincerely apologize for the long delivery time. We take your feedback seriously and will look internally at how we can improve our delivery times to avoid such delays in the future. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your patience and understanding. Yours sincerely,
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JOSEP G.
Rating: 4 out of 5
following a purchase from 17/06/2024
Overall very good. The order was a little late.
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Response from 1001hobbies
Thank you for your feedback. We are glad to hear that you had an overall good experience with us. However, we are very sorry for the delay in the delivery of your order. We appreciate your understanding and apologize for any inconvenience this has caused. We are constantly working to improve our delivery times and ensure that every experience is excellent. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to help you in any way we can, thank you again for your trust in us! Best regards,
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Jean-Jacques V.
Rating: 4 out of 5
following a purchase from 26/04/2024
Despite a substantial delay in the dispatch of my order, I still gave 1001 Hobbies' sales organization 4 stars. That being said, the items ordered came from Kiev in the Ukraine ... and I myself should have understood how difficult it would be for them to meet delivery deadlines, before definitively validating my order on the basis of their confirmation of deadlines. However, according to 1001 Hobbies, this long delay was due to their English supplier!... So I couldn't easily understand the explanations I was given for this delay, and I simply had to be patient, as I had no other suggestions... .
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Response from 1001hobbies
Thank you for your constructive comments despite the delay in sending your order. We take note of your comments concerning the origin of the products ordered and the delivery times. We are constantly working to improve our communication with our suppliers in order to avoid such situations in the future. Your patience and understanding are greatly appreciated. Should you have any other concerns or require further assistance, please do not hesitate to contact us directly. Once again, thank you for your understanding.
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Stef - IN'Tech Sud A.
Rating: 4 out of 5
following a purchase from 02/06/2024
Delivery time a little long but products in conformity
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Response from 1001hobbies
Thank you for your feedback. We are happy to know that the products received are in accordance with your expectations. Concerning the delivery time, we are sorry for the long delay. We take note of your feedback and are constantly striving to improve our services to offer you a better experience. Thank you for your understanding and patience.
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Jean-Marc D.
Rating: 2 out of 5
following a purchase from 22/05/2024
Too late...
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Response from 1001hobbies
We apologize for any delays. We understand your frustration and are working hard to improve our delivery service. Thank you for your patience and understanding.
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Vadym L.
Rating: 4 out of 5
following a purchase from 27/05/2024
Everything super
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Merci !
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Mirko L.
Rating: 4 out of 5
following a purchase from 11/06/2024
hello, i wish i could find more models that i am looking for. but that is my need. greetings mirko
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Response from 1001hobbies
Thank you for your feedback! We understand your desire for a larger selection of models. If you are looking for specific models, please do not hesitate to email us. We do our best to regularly add new products to our website. Yours sincerely,
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María Francisca D.
Rating: 4 out of 5
following a purchase from 01/06/2024
Almost everything was fine, but the type of delivery I chose said home delivery by post, but they don't bring it to your home and I had to go to the post office to pick it up, if I had known I would have chosen another delivery option.
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Response from 1001hobbies
We apologize for any confusion with the type of delivery you have chosen. We appreciate your comments and will take them into account to improve our service and inform you of your delivery options. If you need any further assistance or have any other questions, please do not hesitate to contact us. Sincerely The 1001 Hobbies Team
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Montse O.
Rating: 4 out of 5
following a purchase from 09/03/2024
All good, the only thing I would like when they say 24 to 48 hours is true.
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Response from 1001hobbies
Thank you for your comment. We are sorry for any inconvenience caused by the delivery time. We are working to improve our accuracy in shipping times. Your feedback is invaluable to us. If you need anything else, please do not hesitate to contact us. Best regards, The 1001 Hobbies Team
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jean francois D.
Rating: 4 out of 5
following a purchase from 09/06/2024
Very efficient and spontaneous on all types of orders.fast and expeditious processing could be said.Thank you for your professionalism to the whole team.
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Response from 1001hobbies
Many thanks for your enthusiastic feedback! We're delighted to know that you find our service efficient and spontaneous, whatever the type of order. Your satisfaction is our greatest reward. We make it a point of honour to process every order quickly and carefully, and it's a pleasure to see that it makes a difference to you. Thank you for your kind words about our professionalism, it motivates the whole team to keep it up! If you have any other requests or ideas to share, we're always ready to listen. Thanks again for your trust and loyalty! See you soon, The 1001 Hobbies team
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John H.
Rating: 4 out of 5
following a purchase from 25/05/2024
A little expensive but it was a kit I found hard to find.
Response from 1001hobbies
Thank you for your feedback! We understand your concern about the price. We're glad that you were able to find a kit that was difficult to locate elsewhere. If there's anything else you need or if you have any questions, please feel free to reach out to us. Best regards, The 1001 Hobbies Team
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MICHEL S.
Rating: 4 out of 5
following a purchase from 29/04/2024
The product is perfect, but the delivery was lousy - the parcel was left in the driveway despite the fragile note. MS
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Response from 1001hobbies
Thank you for your feedback. We are happy to hear that you are satisfied with the product. However, we are sorry to hear that the delivery did not live up to your expectations. We will report this problem to our delivery department to prevent it from happening again. Your satisfaction is our priority, and we thank you for informing us of this problem. If you have any other concerns, please do not hesitate to contact us. Thank you again for your patience and understanding. Sincerely, The 1001 Hobbies team
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Rodolphe V.
Rating: 4 out of 5
following a purchase from 05/05/2024
Every time you order, you ask for my opinion. I repeat, everything is fine Ras
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Response from 1001hobbies
Hello, Thank you for your message and your honesty! We are happy to hear that everything is OK for you. We have taken note of your wish to no longer receive requests for advice with every order. If you need anything else, we'll be happy to help. Thank you again for your loyalty! Sincerely, The 1001 Hobbies team
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matthijs L.
Rating: 2 out of 5
following a purchase from 23/01/2024
The site was ok, but the delivery and customer service is worse than I have ever seen. Waited 6 months for all my products to arrive, and when I tried to get all but 1 product shipped after a few months of waiting, suddenly half the products were no longer available and I had to wait months more.
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Response from 1001hobbies
Hello, We apologize for the delay you experienced with your order. We understand your frustration and regret the inconvenience. We have split the shipment of your order in order to deliver all the products you ordered as quickly as possible. If you have any other problems or need further assistance, please do not hesitate to contact us via email . We are here to help you. Best regards, The 1001 Hobbies team
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Lucas L.
Rating: 4 out of 5
following a purchase from 04/06/2024
works
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Alexandre C.
Rating: 4 out of 5
following a purchase from 19/06/2024
Fine
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Jose D.
Rating: 4 out of 5
following a purchase from 25/06/2024
Fast delivery. Wide assortment
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Response from 1001hobbies
Good to know! We have a wide assortment and we're glad we were able to make a quick delivery for you. thanks for your positive feedback!
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MASSIMO M.
Rating: 4 out of 5
following a purchase from 06/06/2024
All OK. Only a small smudge on the mode of the package. Little protected . But in essence , reliable !
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Response from 1001hobbies
Thank you for your feedback! We are happy that everything went well. We apologize for the small smudge in the packing method and appreciate your feedback on our reliability. If you need additional assistance or have any other questions, please feel free to contact us. Sincerely, The 1001 Hobbies Team
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