Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Nicely priced Frieza second form could buy, only the packaging of the figure was completely broken (and there were also parts of the packaging missing) but the shipping box was completely good and new. So there is deliberately a broken packaging sent, if I had received extra discount I would not have cared so do other websites. But in this way it is a bit of a nasty experience, buying something new that looks like it has been played with. For the rest a nice webshop hear!
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Response from 1001hobbies
Thank you for your feedback and kind words. We are sorry to hear that the packaging of the Frieza Second Form you purchased was damaged. This should not be happening. Please send us pictures of the damaged packaging and the figure to [email protected] so we can investigate the problem and help you. We apologize for the inconvenience and would like to find a solution that meets your expectations. Best regards The 1001 Hobbies team
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FELIX L.
Rating: 4 out of 5
following a purchase from 22/06/2024
I personally liked the site and the store.
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Response from 1001hobbies
I'm so glad to hear it! Thank you for your support and for sharing your positive experience with us! We're here for you at 1001 Hobbies!
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CLAUDIO B.
Rating: 4 out of 5
following a purchase from 17/06/2024
Hello everyone. the item just purchased is great. and the delivery was very fast. congratulations to the staff.
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Response from 1001hobbies
Hi everyone, Thank you very much for your positive feedback! We are happy that the item purchased is great and the delivery was fast. Kudos go out to all the staff! L'équipe vous remercie sincèrement depuis la France. If you have any other questions or need assistance, please do not hesitate to contact us. Best regards, The 1001 Hobbies team.
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henk B.
Rating: 4 out of 5
following a purchase from 17/06/2024
the layout is pleasant
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you like the ease of use. If you have any other suggestions or questions, please let us know. Kind regards,
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Henri F.
Rating: 4 out of 5
following a purchase from 27/05/2024
Very good as usual
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Response from 1001hobbies
Thank you very much for your loyalty and your positive feedback! We're delighted that everything went as smoothly as usual. See you soon for new orders!
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Francisco E.
Rating: 2 out of 5
following a purchase from 19/06/2024
I was not warned that it would be cretrasaria
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Response from 1001hobbies
We regret that we did not inform you about the delay. We have offered you a credit note so that you can make a new purchase. If you would prefer a refund, please reply to the email we sent you. Thank you for your understanding.
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eric M.
Rating: 4 out of 5
following a purchase from 02/06/2024
Satisfied with the products thank you
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with our products. If there's anything else you need, please let us know. We hope to see you soon!
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jan V.
Rating: 4 out of 5
following a purchase from 07/06/2024
excellent a big 9
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Response from 1001hobbies
Great, thank you so much for this 9/10! We will do our best to get a 10/10 next time. Your feedback helps us to strive for excellence and give you the perfect experience. See you soon!
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SILVINO G.
Rating: 2 out of 5
following a purchase from 11/04/2024
I have claimed a wrong order and they have done nothing to solve it. They have given me a lot of time and nothing else.
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Response from 1001hobbies
Sorry to hear that! We are awaiting the return of your order and remain at your disposal by email to solve this problem. Thank you for your patience and understanding.
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Estella L.
Rating: 4 out of 5
following a purchase from 02/06/2024
good and as described
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Response from 1001hobbies
Glad to hear that all is well and as described! If there is anything we can help with in the future, please feel free to let us know. Thanks for your feedback!
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stephane D.
Rating: 4 out of 5
following a purchase from 05/06/2024
despite a delivery time a little long for my taste I recommend this store. I would do another order.
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Response from 1001hobbies
Thank you for your recommendation despite the delay in delivery! We take note of your feedback and are working to improve our service. We would be delighted to serve you again for future orders. We hope to see you soon!
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ettore C.
Rating: 4 out of 5
following a purchase from 07/05/2024
WELL DONE SITE, WIDE SELECTION, PITY ABOUT THE SLIGHTLY ABOVE AVERAGE PRICES
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Response from 1001hobbies
Thank you so much for your feedback! We are happy that you find our site well done and with a wide selection. We take note of your comment about the prices and will try to improve. Thanks again and see you soon for more purchases!
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michel C.
Rating: 4 out of 5
following a purchase from 04/06/2024
very clear site
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Response from 1001hobbies
Thank you very much for your positive feedback on the clarity of our site! We are constantly working to improve its presentation to make your experience even better. Your feedback is invaluable in helping us to continually improve! See you soon!
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Nicolas O.
Rating: 4 out of 5
following a purchase from 14/06/2024
Complies with my order.
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Response from 1001hobbies
Perfect! We always make sure that your order is exactly what you ordered. See you soon for more purchases!
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joseph S.
Rating: 4 out of 5
following a purchase from 19/05/2024
Plenty of choice
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Response from 1001hobbies
Hey, it's great to know that you've noticed our wide selection! We've got over 150,000 items and we're adding to it all the time! See you soon!
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laurent O.
Rating: 4 out of 5
following a purchase from 19/06/2024
Order received promptly. Very good
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that your order arrived quickly and that everything went smoothly. See you soon for your next orders!
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Eric C.
Rating: 4 out of 5
following a purchase from 28/05/2024
Improving parcel packaging
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Response from 1001hobbies
Thank you for your feedback. We take note of your suggestion to improve the packaging of our parcels. Your feedback helps us to constantly improve. See you soon and thank you for your confidence!
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Daniel D.
Rating: 4 out of 5
following a purchase from 15/06/2024
good follow-up. Just a duplicate pot of color.... but no problem; we'll work it out.
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted to hear that you're happy with your order. Regarding the duplicate color pot, we apologize for this incident. If you need a solution, please don't hesitate to contact us, and we'll be happy to find an arrangement that works for you.
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Pascal A.
Rating: 4 out of 5
following a purchase from 21/05/2024
Very good service. Order as expected.
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that you were satisfied with our service and that your order met your expectations. See you soon!
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Eric C.
Rating: 4 out of 5
following a purchase from 03/05/2024
Well the prices of some models have been corrected
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Response from 1001hobbies
We constantly strive to adjust our prices to offer the best deals to our customers. We hope this helps make your shopping experience even more enjoyable. Thank you for your support and see you soon on our site!
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Olivier C.
Rating: 4 out of 5
following a purchase from 10/05/2024
The order was incomplete and 1001 Hobbies did not warn me. I had to report it afterwards to get compensation.
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Response from 1001hobbies
Thank you for your understanding and for letting us know. We are working on improving our processes to serve you better in the future.
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michel D.
Rating: 4 out of 5
following a purchase from 17/05/2024
ras everything is top notch thank you
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Response from 1001hobbies
Thank you for your feedback! Glad to know that everything is top notch. Thank you very much!
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Samih L.
Rating: 2 out of 5
following a purchase from 14/04/2024
The slowest package I've ever had A shame and very little tracking Crying for tracking news
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Response from 1001hobbies
We are sorry for the delay you have experienced with your parcel. We confirm that the parcel has been delivered. We will take the necessary steps to improve our email tracking so that you are better informed in the future. Your satisfaction is important to us, and we thank you for your patience.
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Owen V.
Rating: 4 out of 5
following a purchase from 06/05/2024
Clear
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Response from 1001hobbies
🥰
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Miguel Angel S.
Rating: 4 out of 5
following a purchase from 17/04/2024
Ok all good
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Response from 1001hobbies
🥰
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Jeffrey C.
Rating: 4 out of 5
following a purchase from 21/05/2024
initial Delivery date was not communicated right away but all went very well after
Response from 1001hobbies
We apologize for any initial confusion regarding the delivery date, but we're glad to hear that everything went well afterward. Thank you for your understanding and feedback!
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Bruno H.
Rating: 4 out of 5
following a purchase from 03/06/2024
No problem
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Response from 1001hobbies
Thank you so much for your feedback! It's great to know that everything went well.
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David W.
Rating: 4 out of 5
following a purchase from 09/03/2024
The decals that I had ordered were on back order. After several months I gotten an email saying they were shipped.
In the meantime I already acquired another sheet from someplace else.
So now I have two sheets of decals on the same issue.
Orders that are back ordered should have an email sent to be sure the customer still wants the item. But, probably my fault for not keeping track.
Response from 1001hobbies
We apologize for the inconvenience caused by the back-order situation with the decals. We understand your frustration and will take your feedback into account to improve our service. In the future, we'll ensure to send emails confirming back-ordered items before shipping. Thank you for bringing this to our attention, and we appreciate your understanding.
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Philippe P.
Rating: 2 out of 5
following a purchase from 21/05/2024
The product sold does not correspond to what we want to buy because the presentation photo does not match. When the soap, it seems non-existent!
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jean francois D.
Rating: 4 out of 5
following a purchase from 16/05/2024
Thank you for remaining available and efficient to all my orders. Satisfied with all your team congratulations to all beautiful work soon ...
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Olivera A.
Rating: 4 out of 5
following a purchase from 30/05/2024
Great quality, delivery could be faster though
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Response from 1001hobbies
Thank you for your feedback! We're glad you liked the quality. We'll work on speeding up our delivery for an even better experience!
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Cesar Ignacio G.
Rating: 4 out of 5
following a purchase from 10/05/2024
It didn't take long to ship. Satisfied.
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Response from 1001hobbies
We're glad to hear that the shipment was fast and that you're satisfied! Thank you for your positive feedback!
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Quentin G.
Rating: 4 out of 5
following a purchase from 09/05/2024
Fast shipment, still a lack of protection inside the box (cardboard rag is a start but not enough, however small film around the product foam taped is already a plus), conclusion fast package (quite damaged from the trip), we should review the protection inside the package to actually protect the product which is basically in perfect condition (bubble wrap or inflated plastic would be necessary, I think you have the means to do this), please put this in place - the cost and implementation of this is necessary and would cost next to nothing, and afterwards you'd be assured of the state of arrival of the product, which is frankly appreciated by all customers, as well as saving you from more annoying problems - in short, a "must have" which is something rather basic in the end (thank you" good continuation)
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Henri R.
Rating: 4 out of 5
following a purchase from 06/06/2024
The staff reacted quickly and the delivery "post"went off without a hitch this time. Order form a little complicated to fill in. Initial payment not usable as desired
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted to hear that you appreciated our team's quick response and that the delivery went smoothly this time. Your feedback is vital in helping us improve our service. We're sorry to hear that you found the order form a little complicated to complete and that the initial payment was not usable as desired. Your feedback is valuable, and we will work on these points to simplify the process and improve your experience. Thank you again for your trust and understanding. See you soon at 1001 Hobbies!
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Peter R.
Rating: 4 out of 5
following a purchase from 22/05/2024
Top prices, great delivery, but long delivery times. Nevertheless, I will continue to order from 1001! Any time again.
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Response from 1001hobbies
I'm glad you're happy with the top prices and the great delivery! It's just a shame about the long delivery times, but nice to hear that you will still be ordering from 1001Hobbies. Any time again!
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Rafael F.
Rating: 4 out of 5
following a purchase from 25/04/2024
All good, communication, packaging, etc. The part, however, could have more moving parts, such as shock absorbers.
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Response from 1001hobbies
Your comments are very valuable to us and we will pass them on to our product development team for future improvements. Thank you for choosing us and for contributing to our continuous improvement process. If you would like more information, please do not hesitate to contact us.
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Marc R.
Rating: 4 out of 5
following a purchase from 18/05/2024
Top navigation. Delivery very good. On the other hand, once again a box with a crushed corner, that wouldn't have been serious, but there were 2 damaged figs (hat 8061).Pegasus 870 ordered in 1/72 delivered in 1/144? The packaging was too small for the contents! I almost forgot 2 boxes were particularly dusty? I'll still give you a 4 for the quantity of items available.
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Response from 1001hobbies
We are delighted that you enjoyed browsing our site and that delivery went smoothly for most of your items. However, we are deeply sorry for the inconvenience caused by the condition of some of your products. We take note of your comments. Your feedback is invaluable in helping us to improve and offer an ever better service. Thank you for your understanding and support. Should you require any further assistance, please do not hesitate to contact us.
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Geoffrey B.
Rating: 4 out of 5
following a purchase from 30/05/2024
Fast delivery and top-notch after-sales service, I recommend it!
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Response from 1001hobbies
Thank you so much for your positive feedback! We're delighted. Your recommendation means a lot to us, and we are grateful for your trust. Don't hesitate to come back to us if you need anything. We hope to see you soon!
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Julien D.
Rating: 4 out of 5
following a purchase from 28/05/2024
order arrived quite quickly. nevertheless, i ordered paint pots and a sticker in french was stuck on the reference... too bad for me who had to peel off the stickers. otherwise very good
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Response from 1001hobbies
We're delighted that your order arrived quickly! However, we apologize for the inconvenience with the French sticker on the paint cans. We will pass this information on to our logistics team to prevent this from happening again in the future. We hope that despite this minor inconvenience, you are satisfied with your products. Thank you for your feedback and understanding.
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DAVID B.
Rating: 4 out of 5
following a purchase from 30/05/2024
The only drawback is to know the state of stocks, I had to repeat my order 15 times because I didn't know what was in stock, whereas 2 days later I was able to order what I wanted to have in the first place.
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Response from 1001hobbies
We apologize for any inconvenience you may have experienced due to inventory management. Thank you for your patience and understanding, and we look forward to a smoother experience with your next order.
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