English 
D
Rating: 4 out of 5
The site is easy to navigate. One difficulty is the lack of paint colors to use... to be improved, no doubt, with the manufacturers. Everything else is perfect
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 4 stars
Reset filtersD
Rating: 4 out of 5
Very good for promotions and items that other sites no longer carry. A little expensive, however. Well packaged, delivered as advertised, good order tracking.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
A
Rating: 4 out of 5
Shipping takes a bit long, but otherwise great communication and everything delivered nicely
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
J
Rating: 4 out of 5
Well packaged shipment without problems
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Response from 1001hobbies
Dear customer, We are currently working to solve our backlogs in order to get back to normal service. If you have any problem, please contact our customer service email address. We will help you as much as possible. Best regards!
A
Rating: 4 out of 5
Good
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Response from 1001hobbies
Dear customer, We are currently working to solve our backlogs in order to get back to normal service. If you have any problem, please contact our customer service email address. We will help you as much as possible. Best regards!
J
Rating: 4 out of 5
Order received in perfect condition and reasonably quickly.
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Response from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
K
Rating: 2 out of 5
sent the wrong part
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Response from 1001hobbies
Hello, Thank you for this information and our apologies. This kind of incident is very annoying for us. To clarify and solve this incident, we would like to ask you for photos (of the codes and of the whole product!) ... we would like to ask you for photos. We look forward to your response. Sincerely 1001hobbies
D
Rating: 4 out of 5
Order delivered to the wrong relay but still in good condition
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
P
Rating: 2 out of 5
Didn't receive my package, wasn't home and no notification in my mailbox.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
C
Rating: 4 out of 5
The parcel took a long time to arrive because one of the two products was not supposed to be available. What would have been better would have been to implement the deduction of a product missing from the penultimate order. Suggestions were made, but that's all. Too bad.
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Response from 1001hobbies
I'm sorry to hear that you encountered difficulties with your order and that one of the products was unavailable. We understand that this can be frustrating. We have indeed split the order to improve our process. Thank you for sharing your experience with us, and we look forward to providing you with a better shopping experience in the future.
G
Rating: 4 out of 5
No French translation of the assembly instructions.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
M
Rating: 4 out of 5
Wide selection, order was delivered neatly. Only downside is that they give a delivery date but only send the package a few days after.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
C
Rating: 4 out of 5
Ras / very good welcome
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H
Rating: 4 out of 5
I filed a complaint with reference number 538461 but have not yet received a reply. I have sent pictures of my received package. This was my first order but whether a second one will follow I do not know.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
D
Rating: 4 out of 5
Good choice, serious store good.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
D
Rating: 4 out of 5
This Citroen model presents a few assembly difficulties and is poorly explained by the manufacturer, Heller. For the rest RAS
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A
Rating: 4 out of 5
Was long in transit and by the time the promised discount was arranged there was also lost water after the sea .Everything is top matriaal but here you really have to cultivate patience. After my question where the order remained, it suddenly went smoothly, strange but true.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
R
Rating: 4 out of 5
fast reception
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F
Rating: 4 out of 5
Delivery fine but my box damaged but not the parts
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U
Rating: 4 out of 5
Everything in order. Delivery appropriate.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
G
Rating: 4 out of 5
Delivery could be a little faster.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
A
Rating: 4 out of 5
Shipping was fast. Everything arrived intact. One figure unfortunately has a different color than pictured.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
C
Rating: 4 out of 5
I think the number of orders I've placed with 1001 hobbies is the right answer.
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Response from 1001hobbies
We would like to thank you sincerely for your loyalty and for the number of orders you have placed with 1001 Hobbies. Your continued confidence in our company is the best reward for us. We are delighted to know that you have found satisfaction in our products and services, and we pledge to continue earning your trust with every order you place with us. If you have any questions, suggestions or concerns, please let us know. Our team is here to provide you with an exceptional shopping experience every step of the way. Once again, thank you for your loyalty and continued support. We look forward to serving you again at 1001 Hobbies.
M
Rating: 4 out of 5
Very rich catalog, correct prices. Times not very fast due to sourcing from manufacturer but tolerable.
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Response from 1001hobbies
Thank you very much for your positive feedback. We are glad to know that you found our catalog informative and that our prices are considered fair. Regarding delivery time, we are aware that sometimes it may be slightly extended due to our direct supply from the manufacturer. We appreciate your understanding and tolerance in this regard. Please be assured that we will always do our best to minimize these delays and make your shopping experience as smooth as possible. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority and we are here to help you. Once again, we thank you for your trust and continued support. Sincerely
A
Rating: 4 out of 5
The delivery is usually very fast but the parcel tracking lacks transparency when ordering items that are not currently in stock.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
R
Rating: 4 out of 5
nothing to say always perfect
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C
Rating: 4 out of 5
Fast delivery. Item as described. There was a thick layer of dust on the packaging. Once with the Swiffer over it, then it no longer looks like a storage keeper.
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Response from 1001hobbies
Good afternoon, thank you for your positive feedback regarding the fast delivery and the item matching the description. However, we are sorry to hear that the packaging of your order was dusty upon receipt. We understand that this can be disappointing and we apologize for this experience. We will take immediate action to investigate this matter and ensure that our packing processes are reviewed and improved so that this does not happen again in the future. Your satisfaction is our top priority and we thank you for bringing this situation to our attention. If you have any further concerns or need additional support, please do not hesitate to contact us. We are here to help you.
J
Rating: 4 out of 5
Beautiful product
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
D
Rating: 4 out of 5
It would be easier to return the parcel to the post office than to a relay, I hope to have it this Friday!
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D
Rating: 4 out of 5
Despite a slight delay, as usual I am satisfied with my order. Thank you to the entire 1001 Hobbies team.
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M
Rating: 4 out of 5
A little, but in the end very happy
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C
Rating: 4 out of 5
Very fast
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B
Rating: 4 out of 5
The delivery time was longer than indicated.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
J
Rating: 4 out of 5
The parts still have to be assembled!...
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P
Rating: 4 out of 5
good contact, good products
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H
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Delivery on time. Possibility of tracking. goods arrived undamaged. Packaging to be improved. The boxes of the kits are poorly "protected" inside the package. Other online model stores ship in sturdier boxes and place material inside the box containing the kits that protects the contents.
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Response from 1001hobbies
Thank you for letting us know about your purchasing experience. We are pleased to learn that the delivery was on time and that you were able to track the package throughout its journey. However, we are sorry to learn that the packaging did not live up to expectations. We take our customers' feedback very seriously and will use your comment to improve our service. We will make sure to review our packaging process to ensure that kit boxes are better protected during transport. We understand the importance of delivering products in optimal condition and we will do our best to make sure this happens in the future. We appreciate the time you took to share your comments with us and hope to have the opportunity to serve you again in the future. Sincerely yours,
D
Rating: 4 out of 5
nothing to complain about except that I was originally charged delivery costs even though I had taken the premium card and my purchase was over 99 euros, but everything was resolved with a later refund, resulting in 80% satisfaction.
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V
Rating: 4 out of 5
The products are very satisfactory and deliveries are very fast. The search filters for the choice of paints are missing. The services linked to the starter kit really need to be reviewed: I didn't get the right paints despite receiving an e-mail. If a model requires forests: highlight this information.
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Response from 1001hobbies
Thank you very much for your detailed feedback on your experience with us. We are delighted to hear that you were very happy with the products you received and that deliveries were prompt. Your feedback is invaluable to us and enables us to continually improve our services. We have taken note of your suggestions concerning the search filters for paint selection. We are currently working on improving this feature to make your shopping experience even smoother. As for the services related to the starter kit, we sincerely apologize for the inconvenience you have experienced. We will immediately review and improve our processes to ensure that every customer receives the right products in line with their expectations. With regard to models requiring drills, we will take your suggestion on board and ensure that this information is clearly highlighted to facilitate your purchases. Once again, thank you for your constructive feedback. We are committed to providing quality service and look forward to serving you again in the near future.
F
Rating: 2 out of 5
Delivery time too long
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