Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The surcharge for faster delivery was not justified, I expect a refund to my PayPal account. Despite changing the delivery address, the delivery was made to the "old" delivery address and thus additional costs for shipping.
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VICENT S.
Rating: 4 out of 5
following a purchase from 01/03/2024
I had been told that some of the models in this order were out of print. (I have been ordering them for two years...and they are not coming, so with 1001 Hobbies it has been very easy and satisfactory.
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Josep R.
Rating: 4 out of 5
following a purchase from 14/03/2024
everything set correctly, highly recommended, excellent material.
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Kurt T.
Rating: 4 out of 5
following a purchase from 17/03/2024
Clear and easy navigation
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Jan J.
Rating: 4 out of 5
following a purchase from 27/02/2024
Sometimes a bit difficult to search through the extensive offerings
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Samuel D.
Rating: 4 out of 5
following a purchase from 17/03/2024
The material I received was high quality, but not what I expected. The website needs some work and does not give any details regarding the product and the construction. I was expecting something akin to CubicFun models, no glue, heavy cardboard, snap together, but this is sheets of paper you have to carefully cut yourself and then glue together.
Response from 1001hobbies
Samuel, Thank you for sharing your feedback with us. We're glad to hear that you found the material you received to be of high quality, but we regret that it didn't meet your expectations. Your comments regarding the website and its lack of detailed product information are noted. We understand the importance of providing clear and accurate descriptions to ensure that customers have a proper understanding of the product they are purchasing. We will certainly take your feedback into consideration as we work to improve our website and enhance the product information provided. We apologize for any confusion regarding the construction of the model. Our aim is to provide models that are easy and enjoyable to assemble, akin to CubicFun models. We're sorry to hear that the product you received did not meet this expectation. We will review our product descriptions and ensure that they accurately reflect the materials and construction process involved. If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We value your input and are committed to providing you with the best possible experience. Thank you for bringing this to our attention.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 18/03/2024
As usual!!! Perfect delivery Thank you.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 26/02/2024
Perfect delivery as usual !!!! Thank you.
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Valérie D.
Rating: 4 out of 5
following a purchase from 04/03/2024
My order arrived safely. I was reassured several times that my parcel was being prepared.
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jacky G.
Rating: 4 out of 5
following a purchase from 08/03/2024
An order and a follow-up nothing to say, my parcel and the place of delivery very well.
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E R.
Rating: 4 out of 5
following a purchase from 25/01/2024
Fine webshop that can supply a lot of nice modeling products and accessories. Also, the price is good in my opinion and the stock status and delivery time is accurate and transparent. Also I really like their website navigation and search. Only thing I would like to see more extensive is the information about the plastic building model itself. It lacks useful information about the model, not about the aircraft type itself. But about how the building model is. I will definitely order here more often!
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Response from 1001hobbies
Dear customer, Thank you very much for your positive feedback! We are pleased to hear that you are satisfied with our webshop and our modeling products. We are pleased to know that you find our prices reasonable and that you find our stock status and delivery times accurate and transparent. We also appreciate your comments about our website navigation and search function. We strive to make your shopping experience as smooth as possible. Regarding the information about the plastic building models, we would like to let you know that we receive this information directly from our suppliers. However, your comments help us to further improve our product information and add more details, such as the presence of rubber wheels and other relevant details about the building models themselves. We are happy to hear that you plan to order from us more often, and we look forward to serving you again in the future! If you have any further suggestions or comments, please do not hesitate to contact us. We are always ready to listen to our customers and improve our service. Kind regards,
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Frederic S.
Rating: 4 out of 5
following a purchase from 13/02/2024
For this order and received the mini ok not the toyota hilux received another one
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Vincent F.
Rating: 4 out of 5
following a purchase from 09/03/2024
R.A.S expé + conditioning pro
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lydie B.
Rating: 4 out of 5
following a purchase from 14/03/2024
Lots of choice , varied and consistent . Simple site, easy to navigate and purchase, no delivery problems, happy little nephew!
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jean pierre B.
Rating: 4 out of 5
following a purchase from 27/02/2024
a little long between order and delivery but as described
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Frederic S.
Rating: 4 out of 5
following a purchase from 01/03/2024
In the order a celica I wait for it otherwise always good ,imper content of thousand and one hobbies am only to me 42 ème models I believe ,bien à vous
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Christophe B.
Rating: 4 out of 5
following a purchase from 07/03/2024
perfect
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Michel-André D.
Rating: 4 out of 5
following a purchase from 27/02/2024
Easy navigation
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Burkhard S.
Rating: 4 out of 5
following a purchase from 17/02/2024
Goes like this.
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Mark S.
Rating: 4 out of 5
following a purchase from 12/03/2024
all as expected. thanks
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Andrew A.
Rating: 4 out of 5
following a purchase from 10/02/2024
Pretty good felt like took abit for things to ship after I found out my one item wasn't avable. and the rest was getting ready to ship.
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Christian H.
Rating: 4 out of 5
following a purchase from 08/03/2024
This order went smoothly and was delivered as ordered in the required quantity at short notice.
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ALVARO Z.
Rating: 2 out of 5
following a purchase from 03/03/2024
The order took much longer than specified before and during purchase. There was no explanation until I protested in writing.
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Response from 1001hobbies
Dear customer, We appreciate your feedback and sincerely regret any inconvenience caused by the delay in your order. We understand your frustration Please note that some of our products are made to order specifically for you through our suppliers. This may result in longer lead times compared to in-stock products. While we strive to provide accurate estimates of delivery times, sometimes unforeseen events can arise that extend these lead times. We will take steps to improve our communication in the future and thank you for sharing your experience with us. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you. Yours sincerely,
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Luc V.
Rating: 4 out of 5
following a purchase from 26/02/2024
Very large selection and very clear website. Unfortunately, well priced compared to other sites. Still long delivery time.
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Edwin S.
Rating: 4 out of 5
following a purchase from 15/03/2024
fast shipped item
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Manfred B.
Rating: 4 out of 5
following a purchase from 10/03/2024
Fast delivery
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Sanjin P.
Rating: 2 out of 5
following a purchase from 11/03/2024
2 months to receive the order, item errors, shipping type errors... Telephone service was good, however
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Response from 1001hobbies
We would like to apologize for any delivery delays or errors. We have recently had to deal with restocking delays at some of our suppliers, which has led to delays in processing some orders. In order to serve you better despite these difficulties, we have taken the decision to split your order so that we can send you the available items as soon as possible. We are pleased to hear that you have found our telephone service satisfactory, but we are aware that this does not make up for the inconvenience you have experienced. Your feedback is extremely valuable to us and we will actively work to improve our processes to avoid such problems in the future. We thank you for your patience and understanding during this difficult period. We are determined to rectify this situation and regain your trust. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help! See you soon
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laurent O.
Rating: 4 out of 5
following a purchase from 14/03/2024
Received very quickly. Thank you
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Hervé G.
Rating: 4 out of 5
following a purchase from 04/03/2024
Fine
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Christophe B.
Rating: 4 out of 5
following a purchase from 15/02/2024
Perfect
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Richard R.
Rating: 4 out of 5
following a purchase from 29/02/2024
Excellent product excellent site even if it is sometimes difficult to know what is available or not
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Andrew W.
Rating: 4 out of 5
following a purchase from 25/01/2024
I found the site easy to use and the products I ordered were as described. They offer a wide selection of models. Delivery was trouble fee and took a reasonable amount of time. The prices seemed a little high.
Response from 1001hobbies
Thank you Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Michel T.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect delivery, just as I expected.
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Christiane P.
Rating: 2 out of 5
following a purchase from 14/02/2024
Hello, Again, there were 2 stars whose ring was broken. ...
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EMMANUELLE L.
Rating: 4 out of 5
following a purchase from 28/01/2024
Very long lead times, ordered in January for a February birthday, received in March.
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Remy P.
Rating: 4 out of 5
following a purchase from 06/01/2024
Delivery time a little long in my case. But a quality product that corresponds to the description.
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Hubert V.
Rating: 4 out of 5
following a purchase from 27/01/2024
Perfect. Information on delivery time not very precise but everything arrives.
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CLAUS DIETER H.
Rating: 4 out of 5
following a purchase from 04/02/2024
Very good, nothing to say... but it's my first order. However, it seems to me that finding items can sometimes be a bit random.
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roland S.
Rating: 4 out of 5
following a purchase from 12/02/2024
Very good
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Xavier D.
Rating: 4 out of 5
following a purchase from 20/02/2024
Nice site, good delivery and on time
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