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P
Rating: 4 out of 5
Good clear site!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
As ordered and delivered in good condition.
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O
Rating: 2 out of 5
The product is ok, but was a Christmas present for a child and was ordered in 2.5 weeks on 08.12, but arrived on 30.12. Very long delivery time, despite the contact with the service team - as a result a disappointed child and only 2 stars!
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O
Rating: 4 out of 5
Ordered and received just before Christmas. Thank you
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A
Rating: 2 out of 5
Package was okay though, when it finally arrives.
Then when you have questions about the delivery date you are only referred to the mail point. While there it is said that nothing has been received yet. On the track and tracé you then see, that they only started processing the purchase, the day after it would actually be delivered at the latest ...
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Then when you have questions about the delivery date you are only referred to the mail point. While there it is said that nothing has been received yet. On the track and tracé you then see, that they only started processing the purchase, the day after it would actually be delivered at the latest ...
S
Rating: 4 out of 5
I received my order with the products wrapped in gift wrap as requested.
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A
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
Wide choice. Information on delivery time could be better. Took with like a month before package was delivered.
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F
Rating: 4 out of 5
I am very satisfied
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L
Rating: 4 out of 5
Order lead time
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J
Rating: 4 out of 5
Everything as described, but the additional safety labels were stuck over the original paint manufactorers label and code numbers. Find somewhere else to stick them!
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B
Rating: 4 out of 5
Item as specified, delivery exactly as indicated. Thank you.
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F
Rating: 4 out of 5
Little information with the products, otherwise fine site
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E
Rating: 4 out of 5
The item was well received, but the price of the reference ordered was a little high.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
G
Rating: 4 out of 5
Product selection and quality
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
A
Rating: 4 out of 5
Delivered over a month late, but as expected, very good quality.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
C
Rating: 2 out of 5
One of the boxes was open and tampered with.
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S
Rating: 4 out of 5
Search function could be a little better
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S
Rating: 2 out of 5
It took a whole 4 weeks for the goods to arrive. Nobody speaks German after I contacted them 3 times. The parcel arrived in tatters because the box was far too big. The goods were damaged. The only plus point: the price was good for good quality.
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L
Rating: 2 out of 5
I had to cancel my order because it never happened in 3 weeks I had only 1 figurine out of 3. Figure that I received because I yelled once. I'll have nothing to offer at Christmas and the refund money is still not in my account. Spoiler, it's december 24th, and the only figurine I received is in a dented box, which makes it super clean to give as a christmas present. Thank you 1001hobbies, it will be a great party!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
'
Rating: 2 out of 5
The service is good but I can only give 2 stars because I received the board with part of the decalcomanies removed. How can I do history in these conditions?
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
R
Rating: 2 out of 5
Only when I asked was I told that the goods were not in stock and had to be procured first
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F
Rating: 4 out of 5
All good, but shipment arrived late and without precise directions (one day I looked and it still gave as arrival date two days earlier...)
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R
Rating: 4 out of 5
Seems easy enough to navigate, there are interesting articles and parts, useful little information on some articles that helps to understand.
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F
Rating: 4 out of 5
The prices are very fair considering everything, and there are figures that I have not found elsewhere! The quality is obviously high as the figures are original, and the (free) shipping was very fast. There are *some* figures with higher prices, if you want to save money on everything you will have to buy from more sites besides this one, but I have noticed that if an order is very large the margin of savings is greater. Good service in any case, and the items arrived safely packed and without any damage.
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C
Rating: 2 out of 5
Order placed on 1/12 and received on 21 !!!! While it was indicated on your site: sent within 8 days!! my Christmas sales all cancelled! A broken star in the lot!!5
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
S
Rating: 4 out of 5
Delivery a little late, but on time
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O
Rating: 2 out of 5
The parcel arrived late and at the wrong address
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
S
Rating: 4 out of 5
Found everything great except i thought the delivery could have been faster
V
Rating: 4 out of 5
Time a little long, but item arrived as dmi expected.
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D
Rating: 4 out of 5
New model, fairly quick shipping
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E
Rating: 2 out of 5
I left many messages to customer service, asking you to change the delivery address because I was moving. Finally I contacted an operator to do it and she told me that everything was ok, that she had changed the address. It was a lie because it was still delivered to my old address and I had to call in favors to have it delivered to the new tenants.
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T
Rating: 4 out of 5
Delivery time respected, the parcel was superbly packaged and protected.
The only downside was that when I asked about the status of the order, the after-sales service told me it wouldn't be available before January 2024. 3 days later, the order was delivered!
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The only downside was that when I asked about the status of the order, the after-sales service told me it wouldn't be available before January 2024. 3 days later, the order was delivered!
M
Rating: 4 out of 5
I used this site for the first time and the item reached me after 6 days
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S
Rating: 4 out of 5
Delivery time a little too long. Therefore only 5 stars
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M
Rating: 4 out of 5
Clear. Versatile choice.
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M
Rating: 2 out of 5
I give this site only 2 stars because I had ordered 7 models, but I only received 6, the B-29 superfortresses scale 1/48 from revell I did not receive in the package. Then I sent another mail but I have not had a reply back ! So I don't know where this m9del construction box has gone ! The package itself was undamaged though and all the model kits were tip top in order. The package was also delivered very fast.
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F
Rating: 4 out of 5
Good treatment, speed and ease of purchase.
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K
Rating: 4 out of 5
The selection is very extensive and comprehensive. Unfortunately, the relatively long delivery times bother me.
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E
Rating: 4 out of 5
ALL CLEAR.
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