Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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joseph S.
Rating: 4 out of 5
following a purchase from 24/09/2023
Nothing to say
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Marco C.
Rating: 4 out of 5
following a purchase from 27/08/2023
From email received mail sent expected delivery 18/9. After a few days of waiting, I requested information and the package was reported shipped 20/9.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Christian F.
Rating: 4 out of 5
following a purchase from 14/08/2023
Everything is great, except for a small error here I'm still waiting for a response
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jacco V.
Rating: 4 out of 5
following a purchase from 20/09/2023
Clear product description and easy to find. And was delivered quickly and is well informed of when the package arrives.
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diane D.
Rating: 2 out of 5
following a purchase from 08/09/2023
Legitimate product, but delivery very delayed (2 weeks late), and no answer to my question.
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PIERRE L.
Rating: 4 out of 5
following a purchase from 31/08/2023
much too long at the moment
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Maxence G.
Rating: 4 out of 5
following a purchase from 20/09/2023
Very good service, nothing more to say
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Frederick D. A.
Rating: 2 out of 5
following a purchase from 31/08/2023
Yours is the MOST confusing hobby site I've ever visited. It just POORLY organized. THERE IS NO LOGICAL METHOD WHEN IDENTIFYING A PRODUCT.
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Tijl V.
Rating: 4 out of 5
following a purchase from 28/08/2023
Is a nice site.Received my product a day early myself.Will definitely order from them again.
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Stéphane R.
Rating: 4 out of 5
following a purchase from 06/09/2023
Smooth transaction
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Iole R.
Rating: 2 out of 5
following a purchase from 02/09/2023
I have not received a refund for the product paid for and not received, only a credit note! Does this mean that I have to purchase again?
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Paul H.
Rating: 4 out of 5
following a purchase from 27/08/2023
Good value, well packaged, just takes a little time to arrive, but worth waiting for.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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emmanuel M.
Rating: 4 out of 5
following a purchase from 29/08/2023
order delivered on time at the latest, and well protected too.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2023
Received in over 2 weeks although everything was in stock. Disappointing first order.
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Daniel C.
Rating: 4 out of 5
following a purchase from 05/09/2023
difficult to track the order and not very accurate...
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loic L.
Rating: 4 out of 5
following a purchase from 10/09/2023
The time between purchase and dispatch is relatively long. Apart from that, nothing to say
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frederic P.
Rating: 4 out of 5
following a purchase from 04/09/2023
Delivery conforms but received with a small delay
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Miguel Ángel V.
Rating: 4 out of 5
following a purchase from 02/09/2023
The shipping is very slow. When I received it I didn't remember what I had ordered. I ordered only paint so I can't comment on the rest.
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roland S.
Rating: 2 out of 5
following a purchase from 14/09/2023
accepts orders without stock.
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ALESSANDRO M.
Rating: 4 out of 5
following a purchase from 24/08/2023
Everything went well in the end, you have some problems with pre-order items because the waiting time is not clear. Otherwise the call center worked and they gave me support.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Wayne H.
Rating: 4 out of 5
following a purchase from 23/08/2023
Shipping box could be better
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 03/08/2023
I waited more than a month for a piece that I needed and bought more things to get free shipping. in the end they told me that they don't have them and they won't have them anymore. I got pieces that were not important for me, but in the invoice there were also things that I didn't get.in the end a lot of waiting, they sell something that they do not have, they invoice things that they do not send you, and all that waiting more than a month, I ordered everything in another store in poland, super hobby, and it arrived in 4 days, I give 2 stars for having someone in customer service department who spoke in Castilian if you can not speak French, that the store is in France.
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JANSSENS M.
Rating: 4 out of 5
following a purchase from 28/08/2023
See my previous reviews. Always have to repeat my same text.
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Gerhard S.
Rating: 4 out of 5
following a purchase from 03/09/2023
Price performance in order. Only the parcel tracking is only in French and cannot be accessed in German.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jaap B.
Rating: 4 out of 5
following a purchase from 07/09/2023
Order went fine. No problems.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/08/2023
Usually everything usually goes well, but in this last order I ordered two units of the same display case. They sent me only one of them in a separate package from the rest of the order and they didn't know anything about the other one. About a month ago I contacted them to see how we could solve it, they told me that the amount would be credited to my account and to this day they still don't know anything.
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angelo M.
Rating: 2 out of 5
following a purchase from 28/08/2023
Packaging not complete with the necessary coloring as described in the product presentation
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André S.
Rating: 4 out of 5
following a purchase from 04/09/2023
Why these systematically announced delays in order preparation?
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Mateusz B.
Rating: 4 out of 5
following a purchase from 14/08/2023
It took a long time to reach me.
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Robert S.
Rating: 2 out of 5
following a purchase from 05/09/2023
Perfect delivery, but the product is not very efficient and fragile. I would not use it again.
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Bart D.
Rating: 4 out of 5
following a purchase from 10/09/2023
Delivered quickly, everything was included only the box of the Gundam kit had some damage.
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rodolphe W.
Rating: 4 out of 5
following a purchase from 08/09/2023
package received, but a little late, box a little crushed, saw sent in a bubble letter, and sent by world relay, either and Normally correct, and that now there should be no problem, ro your customer.
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jacky G.
Rating: 4 out of 5
following a purchase from 01/09/2023
A good follow-up of my parcel moreover a good packing for the protection of my order nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2023
Very good site with a wide selection.
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Patrick M.
Rating: 2 out of 5
following a purchase from 08/09/2023
Wrong driver and 1 parcel missing
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Vincent C.
Rating: 2 out of 5
following a purchase from 02/09/2023
There's a banner on the site informing us of delivery times of 24 to 48 hours. For just under 9 euros I was delivered after 14 days. When I asked about the tracking of my order, which was supposed to contain only in-stock items, the reply I received simply informed me that preparation had been delayed and that my order would be prepared quickly. In the end, I received my order with one item less, obviously no longer in stock at the time of preparation. I therefore have a credit note valid on a merchant site that I don't really want to order from any more.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
Too bad a label hides the product number.
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Daniel F.
Rating: 4 out of 5
following a purchase from 27/08/2023
Good deal and Quick sendding
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Geoffrey L.
Rating: 4 out of 5
following a purchase from 29/08/2023
Very good, I recommend
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