Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Firstly, my apologies for not replying sooner.
I received my husband"s Fiat BR-20 1/72 on 29.7.23, and subsequently, on the 12.8.23 another Fiat BR-20 plus the Junkers Ju 88A-4. Would it be possible to return the Fiat Mask?
All of the masks are apparently 'the best that can be found'! Praise indeed!
I look forward to hearing from you regarding the Fiat BR-20 Mask being returned.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2023
Fluorescent shades are difficult to apply evenly. Any advice?
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emmanuel M.
Rating: 4 out of 5
following a purchase from 23/08/2023
Order conformed to my request and was delivered as expected. But what's a pity, is that there's a lack of advantages in some models from Hasegawa or Tamiya in 1/48 that I can't find any more.
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Christine M.
Rating: 4 out of 5
following a purchase from 19/08/2023
The delivery took quite a long time. The products were as expected and very good!
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Rene C.
Rating: 4 out of 5
following a purchase from 26/08/2023
Does not correspond completely to the photo in the ad.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 08/08/2023
The product arrived 15 days later than the originally agreed-upon delivery date. Unfortunately, they didn't proactively notify me about the delay or offer an alternative solution. I had to initiate contact with them to inquire about the reason for the delay, and their responses were consistently vague. The items I purchased were intended as a birthday gift for a family member, but I was unable to give them on time due to this delay.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 22/08/2023
Shipping can sometimes take a while but overall very happy
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2023
After-sales service not really responsive for me
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Response from 1001hobbies
Hello Sir, Thank you for taking the time to let us know what you think of our customer service. We're sorry, but you placed your order on Saturday evening at 22:18. You sent us an email on August 27 09:57 (Sunday, to ask us to cancel....). We're sorry we didn't have time to cancel your order, but please understand that Monday is often the busiest day for customer service. Thank you for your understanding. Sincerely, 1001hobbies
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/08/2023
1 month delivery or almost ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2023
colli well received
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/08/2023
My delivery was meant to come in between the 26-29th but came the 30th other than that good company
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/08/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
Hello, I was pleasantly surprised to have the 3 steel pigments. One steel pot was broken but I'm not complaining! Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2023
No problem finding the products I needed, very well designed and easy to use. Shipping costs a bit high ???
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 30/06/2023
I bought a product 7 months ago and I still don't know when it's going to arrive, or even if it's going to arrive or not. It is supposed to have been shipped 5 weeks ago, but apparently they are supposed to bring it on foot. The only positive thing is that when I write an email to find out how things are going at least I get an answer.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/08/2023
Average prices, accurate in delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/08/2023
Courier send email advising delivery for a Monday but did not deliver till the Tuesday other than that the service was quick
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Verified Buyer
Rating: 2 out of 5
following a purchase from 30/07/2023
Answered queries quite quickly but did resolve issue to my liking
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/07/2023
Always delivered in good condition. Only the payment method is complicated. There are no Belgian banks listed. I have to pay via a detour. It is easier to pay directly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2023
The order was perfect and well packaged. But the delivery time is really long.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/08/2023
Its my first order...
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/08/2023
The delivery time is a little longer, but the product is exactly as described on the site. I am very satisfied with it
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/04/2023
Good selection but unfortunately many items not in stock. Delivery was always easy to track. Customer service always responded quickly.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 19/07/2023
Bad company
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/08/2023
Fast and well organized
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2023
Product being restocked at time of order not reported. Order received the day after shipment.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/08/2023
See my previous reviews. My reviews have not changed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2023
Delivery a few days late but otherwise a good experience.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 27/07/2023
Delivery and everything was just good nothing to complain about
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/08/2023
Everything was good, the UI is clear, the only things I can comment on is the breadth of the selection, shipping wasn't too fast either but the site can't do anything about that. Overall, 9/10
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2023
Very good, easy-to-use site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/07/2023
Hello, I'm very unhappy with my last 3 paint purchases, why? there's too much thinner in the paint pots which makes the paint too liquid and does a poor job. the worst is the enamel brown gloss 80 pot which contains 2/3 thinner. I'm thinking of changing paint brands. Best regards. M.GUILBON.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
Good service and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2023
Extremely fast response to my problem and efficient solution found
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2023
very good, but I was surprised that my paints arrived in a soft envelope rather than a small cardboard box.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 03/07/2023
As always, everything is fine!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/08/2023
Everything right on time, and neatly packaged.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/08/2023
there are no detailed french assembly instructions inside, nor any other assembly instructions, very disappointed for a first order.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/08/2023
Nice kit for nice price, however shipping took longer than expected and hardly any communication about this, could be better
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
Navigation on the site, at least on mobile, isn't very fluid or intuitive, but it's fine, delivery was fast and the package was well cared for.
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