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A
Rating: 4 out of 5
Perfect r.a.s.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Easy navigation
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C
Rating: 4 out of 5
The package arrived in perfect condition only that it takes a long time to arrive.
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A
Rating: 2 out of 5
Paint in pot partially dry: thick film on surface.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please send us an e-mail and a photo of the jar to [email protected] so that we can send you a new one. Thank you very much! Have a nice day 1001hobbies customer service.
A
Rating: 4 out of 5
Ok well received the package, but I didn't think the figurines were so small.
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A
Rating: 4 out of 5
delivery conforms thank you
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A
Rating: 4 out of 5
Out of stock, so a little long lead time
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A
Rating: 4 out of 5
No email is sent when the order is placed. And no delivery time is indicated.
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A
Rating: 2 out of 5
Not at all satisfied
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V
Rating: 2 out of 5
I have ordered and paid in advance for 2 key fobs (F 14 Tomcat), comes only one and Andre goods with the ordered, all where else, very bad ...!!!!
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A
Rating: 4 out of 5
The only problem is targeting the time slot for receiving the parcel.
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D
Rating: 2 out of 5
product does not conform to the order
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for the situation. There may have been a communication problem with our supplier-can you email us photos of the product in question to [email protected]? We will investigate and find a solution for you. Thank you very much.
V
Rating: 4 out of 5
My only problem is that I have to do a better job of letting people know that your France not in the States. Thanks!
A
Rating: 4 out of 5
Perfect - nothing to report
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V
Rating: 4 out of 5
Great product selection. Site needs better search and filter function. Shipping is slow and takes a while to arrive.
A
Rating: 4 out of 5
ras.
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A
Rating: 4 out of 5
My order was fulfilled in perfect conditions and I thank you.
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A
Rating: 4 out of 5
Delivery as expected
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V
Rating: 2 out of 5
The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing
Response from 1001hobbies
Hello, thank you for your message. We are very sorry if the product is not as good as you expected. Please do not hesitate to send us an email to [email protected] so that we can find a solution. Have a nice day!
V
Rating: 2 out of 5
The site itself is well designed and shipping is relatively quick. Ordered on 21.01. and delivered on 25.01. Can't complain about that. Unfortunately the battery was/is defective. Since then, extra forms have been filled out by 1001 Hobbies, photos have been taken and over 5 emails have been sent, but so far we have been put off with the fact that the dealer has not yet replied. This is really unacceptable...
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Response from 1001hobbies
Mr. Hello We have sent you an email regarding the battery, a return slip to send you a new one, and thank you.
A
Rating: 4 out of 5
Fast and accurate delivery. Thank you very much!
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A
Rating: 2 out of 5
Funko pop items arrived damaged and customer service not responding.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for the problem. We should be able to send you back a new figurine. It is possible that your message was lost if we didn't get back to you :( can you email us back to [email protected] with pictures of the damaged figurine? Thank you very much!
V
Rating: 4 out of 5
Took a long time to ship, but I like what I ordered and the options on the site were really nice.
A
Rating: 2 out of 5
Hello, I received the order, the airbrush I ordered is great but the 2nd item (swastika decal) is not the right one.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We insist on the fact that customer satisfaction is our priority. We are sorry if the product is not good. We invite you to contact customer service by e-mail, if you have not already done so, at contact@1001hobbies. There may be a problem with the product description or a problem with the warehouse, which we need to investigate. We wish you an excellent day. 1001hobbies customer service
C
Rating: 4 out of 5
a little late and some missing. But it was expected.
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G
Rating: 2 out of 5
24/1/23 ordered, now 27/2 still haven't received anything. Ridiculous!
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Response from 1001hobbies
Hello, thank you for your message and your feedback. We are very sorry for this situation. We have seen that in some extreme cases it can take up to a month for delivery. If you still haven't received anything, I suggest you email us at [email protected] and we will proceed with a new order. Have a nice day
C
Rating: 4 out of 5
Intuitive and extensive website. Correct delivery.
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C
Rating: 4 out of 5
The order is as expected, the delivery time, ahead of schedule, so far I have no complaints.
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A
Rating: 4 out of 5
navigation on your very easy For the delivery well assured except when the relay point closes for vacations without warning therefore delay .degree of satisfaction the order for the whole I note a 9 / 10
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A
Rating: 4 out of 5
Order processed quickly, clean and fast shipping
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A
Rating: 4 out of 5
Interesting site, despite a delay of several weeks due to the loss of my parcel, I received my products. The 1001 hobbies staff are very attentive and friendly on the phone. I recommend this site.
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A
Rating: 2 out of 5
All-plastic, pre-painted model
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you weren't satisfied with the item. If it hasn't already, you can return it to us and ask for a refund. If this is the case, you can contact us by e-mail at [email protected] We wish you an excellent day. 1001hobbies customer service
A
Rating: 4 out of 5
Good overall
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A
Rating: 2 out of 5
As mentioned in my previous calls and emails, the package did not contain the items ordered. I am now returning the package and I expect you to send my order with the correct items as soon as possible so that I can finalize my diorama and give it as a gift to a friend.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Your request has been taken into account. Please keep us informed as soon as your order arrives. Good day 1001hobbies customer service.
A
Rating: 4 out of 5
Nothing in particular to say, it's very good.
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C
Rating: 2 out of 5
The order was delayed and arrived incomplete. I have complained and have not received a reply, nor an explanation.
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Response from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. I see that we have indeed received several emails. I am getting back in touch with customer service so that we can send you the missing item. Have a nice day.
V
Rating: 4 out of 5
Everything was great. I would give an excellent review except that the tracking was not very informative. Since I travel frequently I rely on tracking to help my scheduling. Sometimes I have to let friends and family know that a package is arriving. I don't like leaving things out by my front door because of other people stealing objects from doorsteps.
A
Rating: 4 out of 5
A LITTLE BIT LONG DELIVERY TIME BUT OTHERWISE VERY GOOD
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G
Rating: 4 out of 5
Fine but everything could be better
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A
Rating: 4 out of 5
I would like to use your request to reiterate my dissatisfaction with a subsequent order. for this order nothing to say that allows me to realize my diorama but that I will have to put it at the stop, indeed I made a complement registered under the number B00VGISMD (1 tank and paintings) to finalize my work that I must offer to a friend, however, when I opened my parcel, the contents didn't correspond to my order (3 planes and decalco), so I called customer service, sent an e-mail with photos, and expressed my dissatisfaction in the satisfaction survey - to date, no return! in view of the non-returns on your part I don't see why you should tackle the problem because if it's like my previous intervention I wouldn't have any returns, all I'm asking is to receive my initial order and return the wrong parcel to you.
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