Customer reviews of 1001hobbies

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Geverifieerde Koper

Rating: 4 out of 5

Published on 10/02/2023 à 15h10 following a purchase from 31/01/2023

delivered on time

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Acquirente Verificato

Rating: 2 out of 5

Published on 09/02/2023 à 20h15 following a purchase from 08/01/2023

Nice products but very very slow express shipping unacceptable ... I will buy somewhere else

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Response from 1001hobbies Published on 13/02/2023

Hi, thank you for your message. We will take your comment into consideration. I see that the order was placed on January 8 and was delivered on January 19, 11 days later. I am sorry that you were not satisfied with this delay. I would like to draw your attention to the fact that one of the items was clearly marked as "shipped within 1 week," and unfortunately, these delays are not compressible. Thank you for your understanding.

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Verified Buyer

Rating: 2 out of 5

Published on 09/02/2023 à 14h05 following a purchase from 10/01/2023

Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!

Response from 1001hobbies Published on 13/02/2023

Hello, Thank you for your comment. We regret this incident and apologize to you for this situation beyond our control. Our customer service team will be happy to assist you. Can you send us pictures of the package to [email protected] ? Thanks a lot,

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Comprador Verificado

Rating: 2 out of 5

Published on 09/02/2023 à 12h35 following a purchase from 20/01/2023

I find the price of shipping expensive and slow and it took me 18 days.

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Response from 1001hobbies Published on 13/02/2023

Hello, thank you for your message so important to us. We will take into account your comments to improve our services. Good day and see you soon

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Comprador Verificado

Rating: 4 out of 5

Published on 07/02/2023 à 20h56 following a purchase from 29/01/2023

The product is as expected. The delivery time is somewhat longer than usual since they send the product from France. In my case it took a week.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/02/2023 à 08h16 following a purchase from 30/01/2023

As ordered

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Geverifieerde Koper

Rating: 4 out of 5

Published on 05/02/2023 à 20h46 following a purchase from 20/01/2023

Great deal, maybe a long delivery time but no problem for me.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/02/2023 à 17h49 following a purchase from 02/02/2023

nothing to say

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/02/2023 à 08h36 following a purchase from 15/01/2023

The figurines are very well matched to my choice. I find the delivery too long. Others quoted faster.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 04/02/2023 à 17h46 following a purchase from 17/01/2023

the time between placing an order and receiving it could be shorter for me.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/02/2023 à 10h18 following a purchase from 10/01/2023

lead times and products

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Response from 1001hobbies Published on 06/02/2023

Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/02/2023 à 07h55 following a purchase from 23/01/2023

Hello, a dear for the length, well read the instructions. Person has the telephone reception very very good.

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Verified Buyer

Rating: 4 out of 5

Published on 02/02/2023 à 19h35 following a purchase from 03/01/2023

Very happy.

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Verified Buyer

Rating: 4 out of 5

Published on 02/02/2023 à 19h13 following a purchase from 14/01/2023

Amswer as above

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/02/2023 à 14h15 following a purchase from 15/01/2023

RAS, satisfied

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Geverifieerde Koper

Rating: 2 out of 5

Published on 02/02/2023 à 13h05 following a purchase from 26/01/2023

Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.

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Response from 1001hobbies Published on 06/02/2023

Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!

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Geverifieerde Koper

Rating: 4 out of 5

Published on 02/02/2023 à 12h06 following a purchase from 15/01/2023

Not very cheap but got exactly what I was looking for and under the motto "better expensive than not for sale" I am happy with my order

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Geverifieerde Koper

Rating: 4 out of 5

Published on 02/02/2023 à 10h04 following a purchase from 28/12/2022

in my opinion, the order has been in transit for a long time

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Acquirente Verificato

Rating: 4 out of 5

Published on 01/02/2023 à 19h22 following a purchase from 04/01/2023

I had to wait because some products were not in stock ,but I then received everything packed to perfection ,

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Comprador Verificado

Rating: 4 out of 5

Published on 01/02/2023 à 11h40 following a purchase from 25/01/2023

I would like more information about the products, such as number of pieces, whether or not they have photoengravings, that kind of information that sometimes helps me decide between one model or another. Otherwise, I am very satisfied with the speed of shipping, packaging, etc.
I also like the navigation of the site, it is fast and fluid. Best regards.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 31/01/2023 à 18h36 following a purchase from 20/12/2022

Everything is fine, gladly again

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/01/2023 à 10h46 following a purchase from 30/12/2022

Easy ordering on the site, well-protected parcel and problem-free delivery. Only downside: stock management, items indicated as "Immediate dispatch" are not necessarily available in stock. In my case, 9 items were ordered and immediately available at the time of ordering, but none were in stock. Apart from that, it's a good store.

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Verified Buyer

Rating: 4 out of 5

Published on 31/01/2023 à 01h29 following a purchase from 10/01/2023

Delivered within the time promised. Just wish they could do it a little quicker. ;)

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/01/2023 à 00h29 following a purchase from 14/01/2023

A fast reception in spite of a little waiting following a faulty stock. that sui allowed me to note a reagent and neat SAV.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/01/2023 à 22h10 following a purchase from 28/12/2022

Quality product but very long delivery time (1 month). However, I was reimbursed for the shipping costs as soon as I asked about the order when I just wanted to know the status.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 29/01/2023 à 22h34 following a purchase from 26/12/2022

2- 3 weeks untill you get your order costed the fifth Star.Otherwise very good.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/01/2023 à 19h30 following a purchase from 18/01/2023

Serious service. Well packed.
On the other hand, one of the items ordered was marked "envoi immédiat" whereas once ordered it was marked "en attente de réapprovisionnement" on the order.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 29/01/2023 à 17h29 following a purchase from 16/01/2023

Everything is fine, gladly again

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/01/2023 à 17h24 following a purchase from 23/01/2023

Nothing to say...

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Comprador Verificado

Rating: 4 out of 5

Published on 28/01/2023 à 14h41 following a purchase from 12/01/2023

I have to admit that once I explained the problem, they solved it in very few days (exactly 4 days). I also want to emphasize that although they take a long time to ship, the shipments arrive very well protected.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/01/2023 à 14h16 following a purchase from 14/01/2023

Impec

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/01/2023 à 10h00 following a purchase from 16/01/2023

Package conforms to order and delivered on time

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Acheteur Vérifié

Rating: 2 out of 5

Published on 27/01/2023 à 21h37 following a purchase from 31/12/2022

Do not take into account the mails and do not answer.

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Response from 1001hobbies Published on 30/01/2023

Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/01/2023 à 15h44 following a purchase from 21/01/2023

GOOD, NOTHING TO SAY

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/01/2023 à 15h02 following a purchase from 21/01/2023

I haven't used it yet!

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Comprador Verificado

Rating: 4 out of 5

Published on 27/01/2023 à 13h09 following a purchase from 14/01/2023

1234

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Acquirente Verificato

Rating: 4 out of 5

Published on 27/01/2023 à 10h18 following a purchase from 04/01/2023

Through no fault of your own the material arrived late. I would like to point out that in any case in my opinion you are a very serious company

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/01/2023 à 08h49 following a purchase from 20/01/2023

Complaints well taken into account, completely satisfied with the fast and careful delivery.

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Verified Buyer

Rating: 4 out of 5

Published on 26/01/2023 à 19h14 following a purchase from 16/01/2023

Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/01/2023 à 17h50 following a purchase from 16/01/2023

Fast, efficient and well-protected parcel. Would recommend.
1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.

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