Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I have not received full order and know nothing about undelivered items. The information is missing.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
nothing to report on the site.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/01/2023
Everything is fine. Fast service. Good product quality.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 07/12/2022
They took longer than they said they would
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Response from 1001hobbies
Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2022
Delayed delivery product under disant in stock but out of stock
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] if the situation is not resolved. Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 15/12/2022
The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delay as well as the absence of the product. One of the products was in replenishment and took a little longer to reach our warehouse due to the holidays. We fully understand this double disappointment, and we will build on this experience to try to improve our processes. Thank you and have a nice day
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/01/2023
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2023
Plenty of choice and fast service.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 11/12/2022
I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We will investigate to see why it happened and make sure we improve our services. Thank you for taking this time to give us your opinion. Have a great day, https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/01/2023
unable to track package once it was handed off from delivengo to the US Postal Service. Delivery date was 18 days after order date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
For the moment, I don't have any particular comment to make, but I think it would be interesting if the site could give advice to "new users" who want to embark on a "pedagogical progression", as some models are difficult to build when you don't have any experience yet.
In particular, I've had trouble with plastic models, and lately I've been turning to wooden models, which I think are easier to assemble, but I've still "missed" some of them don't work as expected, because I've made errors in assembly, because I didn't have my attention drawn to certain points. In the case of two models, I wasn't even able to identify the mistake(s) I made. All in all, they're still quite satisfactory decorative elements.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2022
1 month to receive my order even though the products were listed as being in stock , non-existent customer service
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. I would like to confirm that some products, indicated as "dispatched within 1 to 2 weeks", slow down the departure of the whole order. We're sorry if this wasn't clearer. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
WELL DONE, EXCEPT FOR THE SHIPPING OF A 200 A300G PACKAGE, WHICH I FIND A LITTLE EXPENSIVE (7EURO).
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/12/2022
Well-structured site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
well and fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2023
Quite reactive at the end of the preparation of my package... received in 2 days.... too bad I waited 2 weeks....
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/12/2022
Reliable site. Pretty quick delivery and well tracked. I did not give 5 stars because the package arrived all crushed and the contents broken. I had to send it back and have them send me the replacement product. The after sales service was very prompt and effective. However, I think the packaging for shipping needs to be improved, as these are very delicate products that can be broken in transit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
Delivery time a little long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
my opinion is the following I have nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
The products I needed were available at a fair price, but the shipping costs were too high.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/01/2023
Easy website. Lots of products. Clear product descriptions and fast shipping.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/12/2022
Good selection of items, but lax shipping responsiveness and poor packaging.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/01/2023
Not really a problem per se. It would be nice if they gave package tracking information or an easier way to check on your order. Placed an order and I don't think I even got a confirmation email. No way to track order or arrival date. My order just showed up one day. Before it arrived, I was half afraid that I had been scammed.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/01/2023
Good prices, fairly prompt dispatch.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2023
At the beginning only, already some difficulties but very handyman I circumvent the obstacles I continue
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2023
no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Nothing to report
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 21/12/2022
Excellent service and quick delivery
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 06/11/2022
Ordered in early November and did not get in until late Dec . Had to contact myself for more info about it.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the unacceptable delays. We have taken measures to ensure this does not happen again. Have a great day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
The model looks nice but there was a referencing error: a letter error in the name of the bike so that the one I received wasn't the one named on the site. As I don't know anything about bikes, I didn't realize it, but it spoiled my gift. I would not recommend
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. Could you please send us (if you haven't already done so) photos of the box in question by e-mail to [email protected], so that we can pass on the information to the supplier? Many thanks! We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
Always great fast delivery. Thank you
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/12/2022
No incidents.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2023
high port charges
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 14/12/2022
I don't judge the product but the gift wrapping is unspeakable plus the delivery time unacceptable since you charged me extra to have the item to get it after the given date.
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Response from 1001hobbies
Hello, thank you for your important message. We are very sorry if the packaging arrived damaged, we will forward the information to our warehouse. I am sure you will be able to find the right date for your order, but it is the expected date of payment that matters. Have a good day.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 30/12/2022
Immediate shipment? I received it yesterday the 16th, so it took me 16 days to receive it.
That seems like a lot of days to me.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. This is not an immediate delivery, but an immediate shipment, the duration of which varies depending on the chosen delivery method: economy or express. We ship the order as soon as the purchase is made, but the low-cost delivery method slows down the date in times of high demand. Have a nice day.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 19/11/2022
Extensive range of model making products, for paints and accessories I am happy to receive Vallejo Air paints. Somewhat idiosyncratic: 5 euro voucher redeemable on the next purchase of 150 euros or more.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/12/2022
Order easy to follow. Quality of products good. Huge assortment of products.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/01/2023
Everything has been as expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
very good regularity and accuracy of shipment
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/12/2022
Customer service top, prices a little too high...delivery quite long
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