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C
Rating: 4 out of 5
The product is as expected. The delivery time is somewhat longer than usual since they send the product from France. In my case it took a week.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
As ordered
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G
Rating: 4 out of 5
Great deal, maybe a long delivery time but no problem for me.
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A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
The figurines are very well matched to my choice. I find the delivery too long. Others quoted faster.
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G
Rating: 4 out of 5
the time between placing an order and receiving it could be shorter for me.
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A
Rating: 2 out of 5
lead times and products
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.
A
Rating: 4 out of 5
Hello, a dear for the length, well read the instructions. Person has the telephone reception very very good.
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V
Rating: 4 out of 5
Very happy.
V
Rating: 4 out of 5
Amswer as above
A
Rating: 4 out of 5
RAS, satisfied
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G
Rating: 2 out of 5
Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!
G
Rating: 4 out of 5
Not very cheap but got exactly what I was looking for and under the motto "better expensive than not for sale" I am happy with my order
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G
Rating: 4 out of 5
in my opinion, the order has been in transit for a long time
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A
Rating: 4 out of 5
I had to wait because some products were not in stock ,but I then received everything packed to perfection ,
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C
Rating: 4 out of 5
I would like more information about the products, such as number of pieces, whether or not they have photoengravings, that kind of information that sometimes helps me decide between one model or another. Otherwise, I am very satisfied with the speed of shipping, packaging, etc.
I also like the navigation of the site, it is fast and fluid. Best regards.
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I also like the navigation of the site, it is fast and fluid. Best regards.
V
Rating: 4 out of 5
Everything is fine, gladly again
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A
Rating: 4 out of 5
Easy ordering on the site, well-protected parcel and problem-free delivery. Only downside: stock management, items indicated as "Immediate dispatch" are not necessarily available in stock. In my case, 9 items were ordered and immediately available at the time of ordering, but none were in stock. Apart from that, it's a good store.
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V
Rating: 4 out of 5
Delivered within the time promised. Just wish they could do it a little quicker. ;)
A
Rating: 4 out of 5
A fast reception in spite of a little waiting following a faulty stock. that sui allowed me to note a reagent and neat SAV.
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A
Rating: 4 out of 5
Quality product but very long delivery time (1 month). However, I was reimbursed for the shipping costs as soon as I asked about the order when I just wanted to know the status.
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V
Rating: 4 out of 5
2- 3 weeks untill you get your order costed the fifth Star.Otherwise very good.
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A
Rating: 4 out of 5
Serious service. Well packed.
On the other hand, one of the items ordered was marked "envoi immédiat" whereas once ordered it was marked "en attente de réapprovisionnement" on the order.
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On the other hand, one of the items ordered was marked "envoi immédiat" whereas once ordered it was marked "en attente de réapprovisionnement" on the order.
V
Rating: 4 out of 5
Everything is fine, gladly again
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A
Rating: 4 out of 5
Nothing to say...
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C
Rating: 4 out of 5
I have to admit that once I explained the problem, they solved it in very few days (exactly 4 days). I also want to emphasize that although they take a long time to ship, the shipments arrive very well protected.
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A
Rating: 4 out of 5
Impec
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A
Rating: 4 out of 5
Package conforms to order and delivered on time
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A
Rating: 2 out of 5
Do not take into account the mails and do not answer.
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Response from 1001hobbies
Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.
A
Rating: 4 out of 5
GOOD, NOTHING TO SAY
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A
Rating: 4 out of 5
I haven't used it yet!
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C
Rating: 4 out of 5
1234
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A
Rating: 4 out of 5
Through no fault of your own the material arrived late. I would like to point out that in any case in my opinion you are a very serious company
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A
Rating: 4 out of 5
Complaints well taken into account, completely satisfied with the fast and careful delivery.
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V
Rating: 4 out of 5
Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.
A
Rating: 4 out of 5
Fast, efficient and well-protected parcel. Would recommend.
1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.
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1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.
A
Rating: 2 out of 5
I have not received full order and know nothing about undelivered items. The information is missing.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
A
Rating: 4 out of 5
nothing to report on the site.
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C
Rating: 4 out of 5
Everything is fine. Fast service. Good product quality.
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C
Rating: 2 out of 5
They took longer than they said they would
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Response from 1001hobbies
Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.