English 
A
Rating: 4 out of 5
Good after-sales service after encountering a problem
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good delivery, a little late but everything is complete. Everything is fine .CHB
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C
Rating: 4 out of 5
Many good products and nonexistent in other stores, yes a little expensive and also late arrival at destination, but all OK, I recommend you to my friends, thank you.
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G
Rating: 4 out of 5
Was good
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A
Rating: 4 out of 5
a little disappointed by the product
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A
Rating: 4 out of 5
All good, safe and sturdy packaging, current delivery time, I gave 4S because you can always improve!!!
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A
Rating: 4 out of 5
Good but broken part, I'm waiting for a part from the manufacturer.
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G
Rating: 4 out of 5
Clear site. Done as promised, shipping ok
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A
Rating: 2 out of 5
It took me several reminders before my parcel ordered at the end of November was sent to me at the beginning of January... no one answered the phone... fortunately it wasn't for Christmas...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
A
Rating: 4 out of 5
The product was given as available, but I had to wait a few days for it to be restocked. However, I received it in twenty days.
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C
Rating: 2 out of 5
Very bad transport. They make you pay 12 € to arrive urgent in 2-3 days and in the end it takes more than 7 days.
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Response from 1001hobbies
Dear customer, thank you for your message. We are sorry to hear that your experience was not to your satisfaction. I see that a refund of the shipping costs has been made as compensation. Our apologies once again. Have a nice day.
A
Rating: 4 out of 5
delivery time a little longer than advertised, otherwise nothing to complain about and very satisfactory products
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V
Rating: 4 out of 5
Shipping was a little expensive for a small order. Everything else was great
A
Rating: 4 out of 5
Good readability of products fast delivery and well packaged
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A
Rating: 4 out of 5
on time, in light packaging (envelope), otherwise correct
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A
Rating: 2 out of 5
Delivery times very (too) long and without communication. I am still waiting for a third of my order placed on 4/12/2022...
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the delay. I see that the necessary steps have been taken to divide the order, and the second part should arrive shortly. In any case, we take note of your opinion in order to improve in the future. Have a nice day,
A
Rating: 4 out of 5
Hello, AIRFIX very good product, HELLER good product, IGN not really great (1/72 figures). As for the models, some of the boxes on your site lack detail in relation to the paints. It would be wise to know the exact color codes when ordering models so as not to have to recommend missing shades. Kind regards.
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A
Rating: 4 out of 5
The carrier used "colis privés" is not reliable. The parcel was dropped off at a relay point even though I had paid for home delivery.
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G
Rating: 4 out of 5
All ok
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V
Rating: 4 out of 5
Issue w one if three items back ordered. When raised w customer service I was given a store credit for the missing item. Good comms, quick response.
C
Rating: 4 out of 5
Good service
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C
Rating: 4 out of 5
At the time of purchase the delivery date was December 30. It arrived on January 4th
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A
Rating: 4 out of 5
Easy ordering and fast delivery
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A
Rating: 4 out of 5
it's good (rich catalogs, reasonable delivery times, no breakages) but prices are expensive
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V
Rating: 4 out of 5
It was a bit pricey but I was able to get a hard to find item. It shipped reasonably fast and the product arrived as described in good condition.
A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
Compliant
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A
Rating: 4 out of 5
Very good site. Many choices
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V
Rating: 2 out of 5
Product did not arrive until 8 days after it had been quoted for delivery. As such it was of no use.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We deeply apologize for the inconvenience. See you soon https://www.1001hobbies.co.uk/
A
Rating: 2 out of 5
Package arrived very late Split in two Instructions in English only
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are important to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail at [email protected] with photos, or by telephone on 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
A
Rating: 4 out of 5
Price of Revell enamel paints at the "cube" in Langon: 1.90 euros, but less variety and follow-up. I used to be a 1001 Maquettes customer, and I don't remember such high shipping costs. That's my only regret, which will probably hold me back in the future.
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A
Rating: 4 out of 5
Products as described and on time.
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A
Rating: 4 out of 5
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G
Rating: 4 out of 5
Clear site.
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G
Rating: 4 out of 5
Fine took a while arrived neat and tidy.
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A
Rating: 4 out of 5
A site with a wide selection on which I've been buying my figurines for many years. HOWEVER, I'd like to say that I think it's a shame the prices on this site are so high: 40€ for a box that can be found for 11€ on other sites... price rises that drive me more and more to other sites.
Impeccable delivery and returns service.
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Impeccable delivery and returns service.
A
Rating: 4 out of 5
Plenty of choice and fast service
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V
Rating: 2 out of 5
I didn’t like this. I was excited for a model for my husband for Christmas that I ordered many weeks before. It arrived AFTER Christmas despite paying the extra for delivery. When contacting customer service, I am told to wait for someone then no one comes. The day someone answered was to tell me it’s coming still. No resolution whatsoever and the model came in a destroyed box. Very unprofessional
Response from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. Unfortunately, we have no control to force a delivery person to deliver faster than they can, especially during the holiday season. We apologise for the damaged parcel, again this is beyond our control. If the item inside is defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
A
Rating: 4 out of 5
Hello, satisfied with the article ordered and the delivery.
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C
Rating: 2 out of 5
They have many games to choose from. But when it comes to shipping they leave much to be desired as I have been waiting for the arrival of a game more than three months, it's a shame, because I would have made more orders.
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Response from 1001hobbies
Hello, thank you for your message so important to us. Indeed, I see that the game has taken some time to arrive due to a restocking difficulty, we are very sorry. We hope the package arrived in good condition and that you are satisfied with the game. Have a nice day,