Customer reviews of 1001hobbies

Plenty of choice and fast service

I didn’t like this. I was excited for a model for my husband for Christmas that I ordered many weeks before. It arrived AFTER Christmas despite paying the extra for delivery. When contacting customer service, I am told to wait for someone then no one comes. The day someone answered was to tell me it’s coming still. No resolution whatsoever and the model came in a destroyed box. Very unprofessional

Hello, satisfied with the article ordered and the delivery.

They have many games to choose from. But when it comes to shipping they leave much to be desired as I have been waiting for the arrival of a game more than three months, it's a shame, because I would have made more orders.

Didn't arrive in time as stated

Good site, follow-up assured.

Everything ok as per description! The only flaw is the shipping that despite however a hypothetical delivery is indicated would be useful you could use a more expedited service!

Good site nothing to say

After opening the package the plastic hull of the boat ordered is deformed I can not build the model, an email was sent today to contact 1001 hobbies. Fr to find a solution to my problem

[email protected] has not replied to my message

The gift I got my eldest granddaughter arrived after Christmas but it was in perfect condition and my she was here when it arrived. I was pleased with my overall experience with 1001 Hobbies and would order from them again.

Satisfied but a shame not to receive a reply to an e-mail sent.

Fast delivery and good communication. I would suggest putting the item in a box to protect the packaging better rather than using just bubble wrap - unless it was to make it easier to go through customs?

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Matching products only one model is missing, replace immediately by another at my request.

On the whole, I'm very satisfied, except for the shipping, which could be a bit quicker. I can't say for sure whether the long waiting time was due to the shipper or the parcel service.

I am happy with my order received quickly thank you 1001 hobbies

I received my order in a simple envelope !!!! The box was damaged... and 2 pieces broken inside!!!! This is unacceptable from a professional company. You don't buy a model by mail order only to receive it damaged. It's a shame.

Fast delivery and always informed.

Models corresponding well to the request. Correct delivery time. I can recommend 1001 hobbies without any problems. One drawback, I had asked for gift wrapping, the 2 models were wrapped together, they were for different people and in addition, the gift wrapping arrived torn.

Arrived late, but at the turn of Christmas it fits. The rest all good.

Order delivered quickly to the relay point! But the nearest relay point is still 35 km away for me!

Perfect site

Very good buy.

There were far too many difficulties with the delivery!

Corresponds to what is presented on the site. Surprised when I received it that it was not in a cardboard box but in bubble wrap.

This company has very good products which I would like to continue purchasing. The only thing that is encouraging me to additionally go else ware is the very long lead time from France.

Initially, I was very angry and frustrated with this company for the following reasons:
1. For a week my items had not been dispatched or processed despite the website stating they dispatch items within 48 hours.
2. Because of the delay the main item I had made the order for had sold out. I was issued a voucher to use at a later date on the website but customer care did sort this for me and issued a refund instead, rightly so.
4. I was under the impression the company was fom the UK as they use a UK domain name and website, but they are actually based in France. I was lucky to escape a customs charge.
It was a very stressful process because I felt the website was not very transparent. HOWEVER, the shipping was fairly quick from overseas, the items I did receive are fantastic quality. Once I raised an issue with customer care they were pretty speedy with their replies also. I would use again in the future, but would bare in mind the possibility of a custom charge and order with plenty of time.

very satisfied

First, the order took longer than you are led to believe at the time of purchase, I placed my order on December 5th and it only arrived on December 22nd. But I almost didn't receive it because the 1001 hobbies company didn't write down my complete address and that's why the letter carrier couldn't deliver it. Luckily I went to the office the same day to find out where my order was, otherwise they would have sent it back to France. In the mails I received from 1001 hobbies my address was always complete. This has been my case, I don't know how often this happens with this company.

As far as I'm concerned, it's not always easy to find the paints recommended in the model leaflets, as the names and sometimes the references are different between the site and the leaflets. Some standardization would be welcome, and would facilitate the work of "novices" like myself. Otherwise, the number of models is impressive, and delivery times are respected (with the occasional "miss"!).) I've discovered wooden models, which require less tooling than plastic or metal models, and produce beautiful objects. Only one problem = I order faster than I assemble my models, and I'm building up quite a stock i But it's so tempting ...

Difficult to find add-ons and alternatives

Took nearly 2 months to receive my order and your website said everything was in stock

The product arrived well packaged and in a timely manner.

quick delivery

Great choose of models, in various scales and prices. Easy use of site, Is possible easly chose the right model.

One of the items arrived crushed, it's for Christmas we haven't opened it but already it's not pretty to offer, might as well buy second hand if the new arrives in bad condition.
The delivery was not reported, and I discovered my parcel hidden in my shed by chance (which is perfect, but a simple sms to warn of the delivery and hiding place is essential). Unfortunately, I discovered it too late to offer it in time before December. Preparation and dispatch are rather long compared with local e-traders.

As it was my first order from you, I can only rate it as good. They also responded well to my inquiry when I was unsure about the product. The only thing that could have been a criminal offense was the way the delivery service dropped off the shipment.

you can't choose your delivery address

I didn't give 5 stars because everything is perfect except for the paint pots. You have to remove the label you put on them to see the color code reference ( x or xf...) on the Tamiya pots.