Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
standard delivery from belgium to netherlands takes over 3 weeks , a package from japan is even faster. better to mention that specifically so a faster -and more expensive- method can be chosen.
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Response from 1001hobbies
Hello, thank you for your feedback, your opinion counts heavily. I notice that on one of the products (the beads) it is clearly stated that there is a waiting period of several weeks "In stock with our supplier, shipped from our warehouse within 1-2 weeks of your order", while the product is ordered from our supplier. We are sorry if this was not clearer. If in doubt, please contact our customer service: [email protected] or +31 (0)85 80 81 159. Have a nice day. Translated with www.DeepL.com/Translator (free version)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Arrived on time and in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
NOTHING TO SAY GO ON AND MERRY CHRISTMAS
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/10/2022
The problem is that it takes a long time to arrive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2022
1st order last year, 3D wooden puzzle, 2 months before delivery and 3 telephone reminders, with broken promises.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/11/2022
Everything arrived and the packaging was not damaged. It did take a while to ship but it arrived a day ahead of schedule.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/11/2022
Packaging arrived damaged but product itself was good so otherwise no complaints. Top webshop and definitely recommended !
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2022
Delivery took longer than expected, with the wrong tracking for Belgium. He told me I had received it when I hadn't. 2 weeks late.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/11/2022
Packed only in bubble wrap, no extra box. As a result, a large dent in the packaging.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/11/2022
Everything perfect! Fast delivery! The goods were flawless.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 10/11/2022
Fast shipping. Good customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2022
Very nice product, nothing to say. On the other hand, I had to wait more than a month for my order to be sent ... A friendly customer service representative never got back to me as agreed to find out the status of my order! Very disappointed!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
Colis Simon took us on a 2-day tour of false appointments, only to pick up the parcel at the post office, which was a real shame.
Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2022
Satisfied with delivery on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
The site is very good, the delivery serious and fast when the products are in stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It was fast and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2022
I received my parcel with the wrong products. The 1001 Hobbies employee was reactive and sent me back what I ordered in a very short time. Thank you very much!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/11/2022
Partial delivery on request
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/11/2022
well packed and delivered with proper care thank you
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 22/11/2022
Correct delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/11/2022
Positive, but I still have some problems with carrier deliveries.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 25/10/2022
Perfect delivery
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 13/11/2022
recommended seller
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2022
Perfect as requested
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2022
Very good choice and attractive price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2022
Very good, but a bit expensive.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/11/2022
Excellent range of models pity they don't include postage
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/10/2022
Offering items that are not really in stock came as a bit of a surprise. But the wait was worth it as the product was hard to come by.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
for my first order, nothing to report!
fast delivery at the relay point! condition of the parcel nothing to report! collection of the parcel at the relay point good reception! packaging of the parcel very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
Color sorting for the paints would be great. Order and delivery were spot on.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2022
easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
Correct.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
The choice is vast, fast delivery (when there are products), serious house. Postage too expensive.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/11/2022
In my case, long delivery time. Everything was received nicely. I can recommend 1001 hobbies. Large assortment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2022
very efficient secretaries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2022
fine
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/11/2022
ALL O.K.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2022
celà does not correspond to my order, missing the piceaux is paint??? tées mécomptant!!!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an e-mail to [email protected] so that they can help you. Good day, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
It would also be great to include tutorials or videos on how to assemble cardboard models.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/11/2022
The packaging was great and the delivery time was also good. The figures are well made, only one is unfortunately a little smaller than it looks in the pictures
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