Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 275 published reviews
5 25,4k 63% 4 6 442 16% 3 2 770 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2 and 4 stars

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G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 10/03/2022
It's actually a bit long ago considering it was a pre-order. So don't remember very well what my experience was like.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/08/2022
Correct attention and follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
Average site navigation, as the search engine is a little too inclined to reply that no items match. You have to go through all the motorcycle miniatures to check. Then the Q / P ratio is not the best on the market when a close European competitor offers the same item for €40 while 1001 sells it for €50! The same goes for delivery costs... Otherwise, delivery times are too long: 2 weeks are advertised, which is already a long time, but the item is finally delivered 3 weeks after the order ... That's a lot of room for improvement, good luck to you.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2022
Corespondence with customer service 4 mails to get a response package shipment 30 hours after for immediate shipment null .
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/08/2022
Fast delivery and good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
Several orders to date, the delivery times correspond to what was announced to me at the time of these orders. As far as the site is concerned, so far I've been able to find my way around it, which is essential for me. A badly organized site will see me pass by but not come back. So for the time being, I'll continue to follow you.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/07/2022
Order easy to follow
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/08/2022
I did not need any assistance,because everything went smoothly and the delivery,which I could follow with tracking, was on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
well received the parcel but with delay with mondial relay cordialement
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/08/2022
THE BLISTER OF THE FIGURINES HAS ARRIVED BENT BUT WITHOUT DAMAGE TO THEM. THE PACKAGING IS A BIT MORE RIGID, THAT'S WHY I HAVEN'T GIVEN 5 STARS. OTHERWISE EVERYTHING IS FINE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2022
Very good service
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 08/08/2022
Great website. Only having to report several times that nothing had been sent and no response, until after waiting far too long the package arrived, while it was supposed to be sent right away, is very bad. Therefore a 2. The instant shipping is not correct at all.
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Response from 1001hobbies
Hello, thank you for your message. When you purchased your order, you chose eco-delivery without tracking. We have noticed that the delivery time is generally longer in this case. We are glad that the package arrived safely.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/09/2022
no opinion good side
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Easy to use
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/08/2022
My parcel arrived 5 days after the deadline set by the site. Very disappointed as it was for a gift that could not be delivered despite the site's promise.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We are sorry if your experience was not satisfactory and we take good note of your remarks. As customer satisfaction is our priority, your comments and suggestions will help us to improve our responsiveness. We wish you an excellent day. 1001hobbies customer service
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/08/2022
I was excited about the 1001 hobbies site because I found some Heller kits there that I thought were now unavailable. With the help of my son (he much more practical especially for forms of payment while I only use ATM) I placed the order which was delivered a few days in advance of the date communicated to me. For all this I have to give a positive review. Thank you and see you next time.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/08/2022
Good quality products at a reasonable price. To say they come from France I'm surprised they take so long to deliver.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
Fast delivery (ordered on Thursday afternoon, received the following Monday), well packaged and respectful of the order. One star less for the shipping costs, which represent 1 third of my order, but I'm delighted to have gone through 1001hobbies.fr, and I'll repeat the experience.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
Interesting choice ....but too bad about the delivery time...other sites go faster....We're not all perfect, let's face it...:-))
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Conforms. Exorbitant shipping costs for overseas !!!!!
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/08/2022
I have purchased from 1001 hobbies previously and they have impressed me with their prices, choice of products and speed of dispatch and communication. Once again, they have been a pleasure to buy from. I would however say that my item (a Trumpeter 1/32 Su-27) was wrapped in bubble wrap for shipping, on opening the packaging the box was damaged in a number of places and I was concerned the kit was damaged. On checking, this was not the case, but the box did look like it had been beaten up. That's the only reason they've not earned the full five stars from me on this occasion.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 23/08/2022
Narrow scroll window and poorly done descriptions with many errors, little info about product such as weight and dimensions
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Response from 1001hobbies
Hello, we take good note of your opinion, we have made changes to the site in February 2022. Our IT specialists are working on these various points. We thank you for your valuable opinion.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/08/2022
It took a little longer than expected but everything arrived perfectly.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2022
not enough brilliant colors in paint
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/08/2022
very good
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2022
Coli quickly arrive Ras
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/08/2022
I am very satisfied. and good material.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 08/08/2022
The product was not what I expected, insufficient description on the website. They take a long time to answer emails
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2022
Model arrived earlier than expected A little disappointed, but that's my fault, miscalculation of scale, truck too small
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
COULD PROVIDE DOCUMENTATION IN FRENCH FOR THE PRICE
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/08/2022
Good. I liked it because the products I ordered are not easy to locate.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 22/04/2022
I filed a complaint and they didn't get back to me
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Response from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Hassle-free ordering and shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
Disappointed with the cutter
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 21/06/2022
I have not yet received the product
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Response from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/08/2022
hello, I'm particularly unhappy with the way the parcel is packaged - a layer of transparent bubble wrap around the model boxes and adhesive tape - in other words, almost nothing. When you know how parcels are handled in sorting centers, you'd be surprised at such a packaging method.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
Good, but delays during the summer so that I receive the parts ordered the day before I return from vacation...
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Failure of Mondial relay and not 1001, hobbies
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 22/07/2022
Out of 4 orders, 2 have come defective and the communication and response is lousy. After 20 days I still haven't heard back from them. Bad, very bad.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 19/08/2022
They have not paid any attention to the message I sent them.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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