Customer reviews of 1001hobbies

All ok as far as the goods are concerned. shame about the shipping time which is a bit long

Delivery was very first l, but felt a little misled as the company is actually based in France despite having a .co.uk url. Luckily I did it get charged customs or additional taxes

this was my 2nd delivery, so far fine

Fast and punctual delivery

correct delivery

Was not as securely packaged as usual (arrived in one piece ), but arrived 10x faster (7 business days and from another country). Keep ordering gifts from one piece here for my boyfriend 🥰

Very good site with a large selection of products. Searching the site is not always easy. Lack of search filters in my opinion compared to other sites. Otherwise always well packaged and fast shipping. Satisfied with every order. I recommend this site.

delivery took a while (out of stock) but eventually arrived. thank you.

Good packaging, on time delivery and good quality goods.

Received quickly and as ordered ... thank you

Pretty extensive selection and I easily found what I wanted. The order was delivered quickly.

Nothing to say they are perfect Advice, shipping, packaging Everything is fine

All takes too long.....all those stories of superfast delivery.....is nonsense

The item was send very fast and arrived in perfect condition; the item was quite expensive.

Deadline met thank you

good, clear and uncluttered

Allows a wide range of choice due to well-stocked catalogs. Except for one small flaw. Thinners for airbrush colors are not present. A real shame. Otherwise very good service.

Delivered on time, well packaged and good communication.

Delivery not as fast as I am used to with amazon The product while delivered in order and without damage, highlighted an outrageously poor product that should never be in any catalog. If we then compare it to tamiya or italeri or Revell for the same cost. The company that built the model I requested made a very bad product.

Fast shipping and order processing. Product conforms to specifications.
However, no protective packaging other than the manufacturer's over-carton (on which an illustration of the product and its specifications are printed). This type of cardboard (very common for tamashii nation products, for example) wraps the packaging as tightly as possible and serves essentially as storage protection. It is insufficient for protection during transport. In the event of a shock, the box is directly damaged, as was the case when the parcel was knocked about during delivery: hole in the over-carton; the cardboard diorama inside is punctured; the box is a mess, with one piece slightly damaged. Finally, 1001 Hobbies has applied sealing tape to the over-carton. It's a good idea, but it's impossible to remove it without damaging the illustration. Frankly, for an action figure at this price, it's a real pain. I know more than one fussy collector who would have lost it.
It's a good thing CCS has protected its product so well, the figure is intact. That's the main thing, and too bad for the battered packaging, I can live with that.

Lots of products and lots of information to be found.

Well cared for

This is actually a French website with a Dutch front door. The people at customer service speak English (a little hard to understand), and when I sent an email in Dutch I got a reply back in German.
I ordered a package including 3 paints, one of which was spoiled. Initially I did not receive an email with a tracking code, hence contact with customer service (was then quickly resolved). Delivery took too long. May have had to do with the passing of Queen Elizabeth.

After a mistake with the first order, my paints arrived as requested

was fine

DEFINITELY QUALITY ITEMS AND WELL PACKAGED. NAVIGATION IS NOT SUPER EASY. ASSISTANCE I HAVE NEVER USED IT

The heller paint pots are dwindling, very small. But 1001 hobbies is the best way to treat yourself.

Good, product available and delivered on time ....

Happy with the purchase, it took a little longer than expected to come, but happy.

Fast shipping , thanks !

Satisfied!!!

After making my order and payment no product came, after much contact via mail the company found out that the order was not delivered and returned. On my initiative many contact via mail but no result. After 5 weeks received money back and no product. A dissatisfied feeling and result prevails in the experience with this company.

The website is fine, but my order, which I am now finding out, was not complete.

The site is impeccable and easy to navigate.

Happy with my delivery.

It took a little longer than you say.

It's actually a bit long ago considering it was a pre-order. So don't remember very well what my experience was like.

Correct attention and follow-up

Average site navigation, as the search engine is a little too inclined to reply that no items match. You have to go through all the motorcycle miniatures to check. Then the Q / P ratio is not the best on the market when a close European competitor offers the same item for €40 while 1001 sells it for €50! The same goes for delivery costs... Otherwise, delivery times are too long: 2 weeks are advertised, which is already a long time, but the item is finally delivered 3 weeks after the order ... That's a lot of room for improvement, good luck to you.

Corespondence with customer service 4 mails to get a response package shipment 30 hours after for immediate shipment null .