Customer reviews of 1001hobbies

2 orders and many problems because the site is full of misprints (references and prices on spray paints that are not good, in reality I received pots!!) 1st order with more than 100 € benefiting from free shipping!! BUT only on Mondial Relay delivery! Surprise! 8.5€ invoiced! 1st telephone contact a commercial gesture was granted to me. I kept the jars received to simplify the eventual return (if return I had to send photos of the jars received (hello trust) then wait for a return voucher to cover costs and new shipment when the return voucher is validated is returned scanned and returned to 1001hobbies, in short a hopelessly cumbersome! Ordered for €20 out of my own pocket to get the bombs, as they were more expensive than the jars. I called the store manager to ask her to send me bombs in similar shades, as not all the colors I received in jars were available. OK for me on condition of having the paint cans on Saturday morning by colissimo (everything was frozen on Thursday afternoon, but this condition was not respected because the parcel was taken in charge only on Saturday morning. I had asked for a parcel to be sent by chronopost but this was not possible. 1001hobbies does not work with chronopost but it is offered when you place an order (but as 1001hobbies had commercially offered me free postage this would have cost them around 20 francs. I have the feeling that this company is not rolling in money, being unable to spend 20€ to remedy their errors (not errors in the plural you read correctly) the store manager has to refer to his management for derisory sums. MORALITY: time wasted because I got my bombs within 8 days, 6 e-mails and 3 phone calls for only 2 orders!!!! To all modelers: before validating an order at 1001hobbies check everything (go to delivery options and there you'll see that delivery is free above 69€, BUT only in a relay point, if you order bombs in the spray paint section, check availability and the price displayed by contacting 1001hobbies by TLP, which is not normal. Another point: if you have a choice between TRUMPETER , REVELL and TAMIYA for the same model, don't choose TRUMPETER , the assembly instructions are useless and the parts to be painted are badly indicated. Best regards.

Communication in regards to the shipping was very poor. I was told it would arrive in time for my sons birthday and it did not. I was disappointed.

great item, great price, it took longer than expected, but eventually got here

First positive experience, arrived in a reasonable time, the pity is not being able to track more accurately the product purchased but overall well.

Very long delay. I was inundated with useless emails. The "gift packages" were ridiculous. Nothing professional about it.

Service is excellent.

I've been a loyal customer for a very long time, so I'd like to understand how a product presented by the site is actually unavailable when it is elsewhere on the internet. Case of the 1/72 raiden/jack model... Pad happy and dishonest 1001

The order arrived in good condition and in a reasonable time.

Would be better score if shipping time was faster

wide selection good

Reasonable delivery times, although they could be improved, and perfect packaging.

Lots of choices, shipments on time but very disappointed with the products received. The metal earth models are too fragile and there are no replacement parts for small parts in particular. The parts to be bent break too easily in a few manipulations, they are small and fragile, even with tools, 2 ended up in the garbage and one is partially finished but missing an element that broke during assembly. What's more, the explanations are not at all clear. I've got one left, will it end up in the garbage can .... ?

large assortment, fast and problem-free delivery.

Wide choice of products. Good order tracking.

Not much to say. Everything went well, even if my last question about my order went unanswered.

It was too small and in the picture it looked bigger.

Clear, coherent site, lots of items in stock ready for shipment. A wide choice of accessories and tools for model making and Gunpla, and we're looking forward to new Gundam and Transformers products very soon.
Fast, careful delivery. See you soon! ^^ Papy TF @youtube.

Package received promptly, well packaged

The wooden model parts are cut with astonishing finesse.

A little misunderstanding at first, but then resolved very well. Bravo

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nothing to complain about

Bonjour, dommage que le produit n'était pas en stock

A real alternative to local and established retailers

The goods conform to the order and the shipment was Cellere, the prices are medium low. All ok

Caring, friendly. Did have to wait a little longer.

Fast and well-packed delivery

Good navigation of the website. Very good products. Good delivery.

Waited 2 weeks for shipping conformation,. After several attempts to have them email shipping info I filed a claim with pay pal. for help because it seemed to me they were giving me a runaround. 5 or so days later I received my order.i believe I would be waiting had I not. Order was correct and in good condition. Thank you pay pal.

Good selection. Uncomplicated processes.

1001 has a good stock of products. When contacted he responded and was responsive.
Two glitches: a product initially reported available (and which I had purchased) was later declared out of stock (but I recovered what I had already "shelled out" with another purchase); I had asked about delaying delivery and was confirmed that it would happen and instead the goods were sent to me immediately. Small problems that should be better handled.

Fast, efficient service. The only drawback was that the €5 discount could not be applied (it was no longer activated).

The site is totally legit. I had no issues. Only criticism is time to ship order. Still a very good experience. Thank you.

Please send everything in Dutch for the rest the order was okay.
Thank you.

waited too long and did not receive an item.

Correct

All very well only the problem of the helicopter that is pending a resolution on your part because you have not told me what you think about if you are going to make me a credit note or if you are going to change it for another helicopter. Best regards and thanks

Price seemed competitive with no hidden charges eg Duty VAT. Delivery across the border was prompt and tracking adequate. Seemed have a reasonable range of products. First time I have used them and will do again if need arises

Very good site

2 items purchased that are not usable, I hope to receive an item that works.