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A
Rating: 4 out of 5
Everything ok, perfect material as described. Not very fast shipping, but just have a little patience and everything arrives.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
Bit inconvenient that customer service does not understand dutch. This would improve telephone contact.
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C
Rating: 4 out of 5
I think shipping is a bit slow
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A
Rating: 4 out of 5
Bonjour bien recu il manque encore 1 puisque j'avais commande DEUX (2) salutations
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A
Rating: 4 out of 5
Received my order in 2 deliveries (4 and 5 weeks after my order). There was a delay with one of the products but everything arrived safely. It took a while but I'm not disappointed with the products.
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G
Rating: 2 out of 5
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Seriously...
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C
Rating: 4 out of 5
Fast delivery. Everything was perfect.
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V
Rating: 4 out of 5
after initial problems due to the loss of the first shipment by dhl. the second shipment worked great. thank you
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A
Rating: 4 out of 5
It's very good!!! and very fast! Thank you .
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V
Rating: 2 out of 5
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 4 out of 5
Serious,reliable and quick in service.
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V
Rating: 4 out of 5
Everything went smoothly and without complications.
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A
Rating: 4 out of 5
All
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G
Rating: 4 out of 5
well packed , well sorry it was clear bubble plastic. otherwise very satisfied
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A
Rating: 4 out of 5
good site, delivery time a little long but given the economic situation it's normal.
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A
Rating: 2 out of 5
very disappointed with the wait despite reminder requests no way to communicate with you
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G
Rating: 4 out of 5
No comments so everything is fine
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C
Rating: 4 out of 5
Good article, variety on website and delivery information.
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A
Rating: 4 out of 5
The only downside is the red color, which is a bit annoying when you want to repaint over it.
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V
Rating: 4 out of 5
I received my order in only a few days - not bad considering that I'm in Colorado. I received exactly what I ordered, so I am happy with the service.
C
Rating: 4 out of 5
Correct about the product but delivery was delayed 4 days longer than advertised.
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V
Rating: 4 out of 5
Too many fiddly bit and not as big as I thought
G
Rating: 4 out of 5
versus miniatureworld .com where I paid for my order and did not get it,I still got my order on time at 1001hobbies.Many thanks
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C
Rating: 2 out of 5
They don't answer to the mails...
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C
Rating: 4 out of 5
It took longer than expected due to wrong delivery to another destination. Otherwise I have nothing to say. Now I am waiting for another order to see how it goes.
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A
Rating: 4 out of 5
I've found what I'm looking for, but navigating the site isn't easy on some points.
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A
Rating: 4 out of 5
Delivery as ordered.
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A
Rating: 4 out of 5
too bad for an out-of-print model
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A
Rating: 4 out of 5
cde. compliant, parcel in good condition. On the other hand, the delivery time is too long - more than 15 days.
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A
Rating: 4 out of 5
Good communication with the person on the phone, and accurate response A L
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A
Rating: 4 out of 5
Good product; shame some parts are missing!
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A
Rating: 4 out of 5
Very good
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V
Rating: 4 out of 5
Item delivered on time and as described
C
Rating: 4 out of 5
The decals had some bends in the decals, but overall they were fine.
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A
Rating: 2 out of 5
Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.
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C
Rating: 4 out of 5
I find it unfortunate that the assembly information comes in all languages except Spanish, and it happens in all the purchases I have made with you. For my part you have lost a customer.
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V
Rating: 4 out of 5
Got the parts, but very slow at shipping
G
Rating: 4 out of 5
Forcing someone to make an assessment I find extremely annoying
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A
Rating: 2 out of 5
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service