Customer reviews of 1001hobbies

Nice because I found what I was looking for quickly, a suitable delivery cost, on the other hand the price of the models is much more expensive than on other equally serious sites in France, even on sale...

Order "blocked" because of a product that was waiting for a supplier. Call to after-sales service who unblocked the order immediately. After-sales service available, easy to contact, and attentive.

I still have not received my order of 29 /12. Everything was available except for one product available in 2-4 weeks. Not even sent in 2 packages. I sent an email recently and as luck would have it, they sent part of the order after 3 weeks of waiting. Dissatisfied. But delays can happen in these times. Next time I'll go to a physical store...

Somewhat long delivery time for items supposedly in stock.

Info that is not up to date on the site regarding the availability of items that put me in the sea.... for Christmas when you have to announce to your child that he will not have the long awaited gift.... and of course without giving any info .. thank you 1001 hobbies to display only positive comments after customer service easy to reach. It rocks the review

The product arrived well packaged and in a reasonable amount of time. Some parts of the kit came detached from their grill, but I understand that is a manufacturer's issue.

Everything was great and delivered as promised. Only the shipping time took a relatively long two weeks. Otherwise I will be happy to order again in the future.

Good experience, except that it was in the post office for 4 days without moving.

The boat has finally arrived,had to wait a long time ...but whether my grandson has already made the boat I do not know.We have to wait until we have been with him

your "google type" machine translations are literally laugh-out-loud funny: a Soviet tank crew, great for a Russian tank crew!

Something had gone wrong with the addressing. As a result, the package was delivered to No. 22 and not No. 2. In your address information it says 2 and further on a stray 2. But everything else turned out fine.

I open the box to assemble my slot car set and you guys gave me the wrong electrical plug !
I Live in the USA and you have me 2 round prong plug

All good, as in other orders.

Impec les amis,un simple bémol:amazon est beaucoup plus rapide.merci à vous

Mail order service.

Good site, I was able to find the carpet at a good price, I just had to be patient for delivery.

Website could be improved.

Great site. Lots of content. Good prices.

Beautiful and clear website

Very pleasant telephone reception and explanations as to why there was a slight delay in delivery, which in the end turned out to be quick.

All went well

WHILST I FIND THE SITE GOOD I THINK THAT THE POST AND PACKAGING CHARGES COULD BE LOWER

Very good.

They're having trouble finding what I'm looking for.

The previous order was never delivered because 1 item was out of stock. Finally after waiting 4 weeks my entire order was cancelled and refunded, including the items that were in stock. Still placed another order but have been waiting for at least 2 weeks. Status is "pending" but I wonder if the order will actually come.

DEFINITELY A RICH ASSORTMENT OF ITEMS-SEARCH ON THE SITE QUITE GOOD-THE ONLY DRAWBACK AS FAR AS MY RESEARCH ON MILITARY VEHICLES IS CONCERNED, IT'S NOT ALWAYS EASY TO FIGURE OUT THE SCALE. OTHERWISE ALL OK.

compliant

Hi! all ok with the order arrived,only the delivery was not too fast and the updates on the status of the shipment insufficient.To review also the customer service over the phone,left me quite puzzled and dissatisfied.Regards Gianfranco

Very rich site. Only choosing paints is complex. Delivery on time, solid package. Meets expectations.

Very long lead time, almost a month late, and hesitant communication about the delivery date. Unsatisfactory

I have already canceled the above order three times, but have received no response or reply to date. Only the message that the payment has not arrived. Now once again I cancel my order! Thank you!

Delivery and arrival of product all good!

The experience in this wed , It has been pretty bad three references are ordered , marked with stock available and after two weeks waiting for the shipment .
I ask and they tell me that two items do not have them . and if I do not ask no one says anything . TWO months to finalize a transaction.
TWO months to finalize a transaction. In customer service the first week they answered regularly.
But when they told me that the refund was going to take FOURTEEN days (not even in the worst times of Aliexpress) I decide that I prefer to wait for the items, they leave me hanging and do not answer again.
I placed the order here because with the three items and counting the shipping costs .
The price was very good. In the end the reference that arrived, cost the same as in other weds and I would have had it in four days.
The model stores if anything is characterized by its seriousness, advice and good customer service.
I had never had a single problem on the contrary.
You have good prices taking advantage of offers and others. And it is a page that regularly appears in search engines. As recommended The two references that I am missing you still have them. How can we trust again in 1001 hobbies. I have read the comments on your site and you have a lot of the same cases.

Delivery on time and received parcel in very good condition

overall very professional and a lot of choice but it would be nice if we could reach you by phone more quickly and especially do not put labels on the references of pots of paint it becomes illegible and we are forced to add another label on top to recognize the reference of the pot moreover a reduced delivery price for small order quantities (1 or 2 pots of paint or a very low minimum order) would be appreciated

Obviously, there's a big discrepancy between stocks and the website: Order placed at the end of November, not dispatched until mid-December, fortunately my request for a refund was processed quickly.

continue. That's good.

When I report to ask something and I don't get an answer, that's bad for me

It took a while for my order to be processed, but overall I received my parcel in a satisfactory time. Very satisfied with the service.

Delivery time too long, not as advertised, impossible to plan a date.