Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Fast delivery, satisfied with the construction kits ordered, a little less about the glue the needle is clogged with dried glue and so cannot be used, now have to do it with a thin brush. Glue probably fell over in the box due to transport.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/09/2021
This was a model made in the 1980's. The fact that it even exists is cool. It had some flaws from the factory, but I'm happy with it. Keep them coming.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 11/09/2021
Product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
Responsive, good and large selection of products, to be recommended!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/08/2021
It's really cool and I've also found things here that you can't find anywhere else. But here's the thing. I wanted one thing, but it was sold out. Then I ordered something else for the same price. But then I got what I originally wanted but didn't order. Well, you have to know.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/09/2021
All very correct and well
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/09/2021
Clear, fine
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
satisfied
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
Compliant.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2021
Offers product brands that are hard to find elsewhere (especially in Eastern Europe).
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
Right on schedule
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
delivery O.K.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2021
Item corresponds perfectly to the description, only downside, the delivery time longer than expected (no stock despite the indication "in stock" on the site) but I still recommend for the good communication.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/09/2021
Excellent and quietly delivered quickly.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/09/2021
Great Service & Tracking Updates
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2021
Terrible delivery times
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Response from 1001hobbies
Hello, Thank you for your feedback. We regret the delay and apologize for this incident. Customer service will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2021
I had chosen in-store delivery and I received all the delivery tracking emails to the store as if I was going to receive the order myself. As a result, I wasn't sure whether my delivery choice had actually been registered. But it was, and I was able to collect my parcel as planned. I thought that if I chose in-store delivery, I'd be able to get to know the staff and get some extra advice, but unfortunately they seemed very busy and just handed me my parcel as they would at any other delivery point. Too bad
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/09/2021
Good
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/09/2021
Fast delivery. Good selection.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2021
It was fine. I only ordered a few paints, and they arrived relatively quickly.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
PAR MODELE MANQUE DE PRÉCISION SUR L'ECHELLE
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 24/08/2021
No details
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
excellent service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/09/2021
Good
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2021
The choice
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2021
A bit messy but complete
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2021
Delivery times still a little long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2021
Too long a delay between order and delivery, even though the company is based in France..... Payment by PayPal subject to a "tax" (the only merchant site I know that practices it). Not to mention some lack of logic when ordering. In short, I am dissatisfied with this experience and will not order again.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/08/2021
Purchased items not in accordance with the description and photo.
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/09/2021
This foray into buying from within the EU was expensive, not the fault of 1001hobbies, but of the result of leaving the EU. Sha’nt be doing it again.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 05/09/2021
the 1/48 scale pilot I spent $21 on did not even fit in the 1/48 scale model I was building. At least they sent it quickly.
Response from 1001hobbies
Hello,
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2021
The navigation on your site is sometimes complicated. Nothing to say about the delivery, perfect. Customer service, I have two experiences two boxes where parts were missing, one box was changed, nothing for the other. so half satisfied. Still a little expensive but a lot of choice. I will return.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/09/2021
Hello, the decal sheet was folded in half in the envelope, just where I'm interested in two of the four designs.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/09/2021
They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 03/08/2021
Delivery time a little long. Otherwise great, item as described. Gladly again
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/07/2021
Formal website and fast delivery.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/07/2021
easy site, quick to order and delivery goes nicely within the time set
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/08/2021
Prompt response but delivery time delayed by PO - not the suppliers fault of course! Well packed, will use again
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/07/2021
No comments
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/07/2021
All very well. Arrived on time on vacation in a remote area.
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