Customer reviews of 1001hobbies

4,2 /5

Based on 40 688 published reviews

5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2 and 4 stars

Reset filters

Comprador Verificado

Published on 28/09/2021 à 17h22 following a purchase from 16/09/2021

All very correct and well

Translated reviews

Geverifieerde Koper

Published on 27/09/2021 à 15h28 following a purchase from 06/09/2021

Clear, fine

Translated reviews

Acheteur Vérifié

Published on 27/09/2021 à 09h34 following a purchase from 31/08/2021

satisfied

Translated reviews

Acheteur Vérifié

Published on 26/09/2021 à 18h33 following a purchase from 13/09/2021

Compliant.

Translated reviews

Acheteur Vérifié

Published on 26/09/2021 à 16h48 following a purchase from 14/08/2021

Offers product brands that are hard to find elsewhere (especially in Eastern Europe).

Translated reviews

Acheteur Vérifié

Published on 25/09/2021 à 18h07 following a purchase from 13/09/2021

Right on schedule

Translated reviews

Acheteur Vérifié

Published on 25/09/2021 à 10h59 following a purchase from 11/09/2021

delivery O.K.

Translated reviews

Acheteur Vérifié

Published on 24/09/2021 à 17h34 following a purchase from 07/09/2021

Item corresponds perfectly to the description, only downside, the delivery time longer than expected (no stock despite the indication "in stock" on the site) but I still recommend for the good communication.

Translated reviews

Geverifieerde Koper

Published on 24/09/2021 à 16h41 following a purchase from 20/09/2021

Excellent and quietly delivered quickly.

Translated reviews

Verified Buyer

Published on 24/09/2021 à 16h11 following a purchase from 07/09/2021

Great Service & Tracking Updates

Acheteur Vérifié

Published on 24/09/2021 à 13h53 following a purchase from 06/09/2021

Terrible delivery times

Translated reviews

Response from 1001hobbies Published on 28/09/2021

Hello, Thank you for your feedback. We regret the delay and apologize for this incident. Customer service will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.

Acheteur Vérifié

Published on 24/09/2021 à 09h20 following a purchase from 27/08/2021

I had chosen in-store delivery and I received all the delivery tracking emails to the store as if I was going to receive the order myself. As a result, I wasn't sure whether my delivery choice had actually been registered. But it was, and I was able to collect my parcel as planned. I thought that if I chose in-store delivery, I'd be able to get to know the staff and get some extra advice, but unfortunately they seemed very busy and just handed me my parcel as they would at any other delivery point. Too bad

Translated reviews

Geverifieerde Koper

Published on 23/09/2021 à 16h45 following a purchase from 17/09/2021

Good

Translated reviews

Verifizierter Käufer

Published on 23/09/2021 à 15h55 following a purchase from 17/09/2021

Fast delivery. Good selection.

Translated reviews

Verified Buyer

Published on 23/09/2021 à 00h23 following a purchase from 13/09/2021

It was fine. I only ordered a few paints, and they arrived relatively quickly.

Acheteur Vérifié

Published on 22/09/2021 à 11h21 following a purchase from 13/09/2021

PAR MODELE MANQUE DE PRÉCISION SUR L'ECHELLE

Translated reviews

Geverifieerde Koper

Published on 22/09/2021 à 11h15 following a purchase from 24/08/2021

No details

Translated reviews

Acheteur Vérifié

Published on 22/09/2021 à 09h40 following a purchase from 20/08/2021

excellent service

Translated reviews

Geverifieerde Koper

Published on 21/09/2021 à 19h58 following a purchase from 14/09/2021

Good

Translated reviews

Acheteur Vérifié

Published on 21/09/2021 à 18h40 following a purchase from 18/08/2021

The choice

Translated reviews

Acheteur Vérifié

Published on 21/09/2021 à 17h45 following a purchase from 22/08/2021

A bit messy but complete

Translated reviews

Acheteur Vérifié

Published on 20/09/2021 à 15h14 following a purchase from 27/08/2021

Delivery times still a little long

Translated reviews

Acheteur Vérifié

Published on 19/09/2021 à 19h01 following a purchase from 04/09/2021

Too long a delay between order and delivery, even though the company is based in France..... Payment by PayPal subject to a "tax" (the only merchant site I know that practices it). Not to mention some lack of logic when ordering. In short, I am dissatisfied with this experience and will not order again.

Translated reviews

Response from 1001hobbies Published on 20/09/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

Acquirente Verificato

Published on 19/09/2021 à 17h29 following a purchase from 29/08/2021

Purchased items not in accordance with the description and photo.

Translated reviews

Response from 1001hobbies Published on 20/09/2021

Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure

Verified Buyer

Published on 18/09/2021 à 18h22 following a purchase from 09/09/2021

This foray into buying from within the EU was expensive, not the fault of 1001hobbies, but of the result of leaving the EU. Sha’nt be doing it again.

Verified Buyer

Published on 17/09/2021 à 22h30 following a purchase from 05/09/2021

the 1/48 scale pilot I spent $21 on did not even fit in the 1/48 scale model I was building. At least they sent it quickly.

Response from 1001hobbies Published on 20/09/2021

Hello,
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.

Acheteur Vérifié

Published on 17/09/2021 à 09h13 following a purchase from 10/09/2021

The navigation on your site is sometimes complicated. Nothing to say about the delivery, perfect. Customer service, I have two experiences two boxes where parts were missing, one box was changed, nothing for the other. so half satisfied. Still a little expensive but a lot of choice. I will return.

Translated reviews

Acheteur Vérifié

Published on 16/09/2021 à 13h11 following a purchase from 03/09/2021

Hello, the decal sheet was folded in half in the envelope, just where I'm interested in two of the four designs.

Translated reviews

Response from 1001hobbies Published on 20/09/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

Comprador Verificado

Published on 15/09/2021 à 15h59 following a purchase from 05/09/2021

They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.

Translated reviews

Response from 1001hobbies Published on 20/09/2021

Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.

Verifizierter Käufer

Published on 15/09/2021 à 11h33 following a purchase from 03/08/2021

Delivery time a little long. Otherwise great, item as described. Gladly again

Translated reviews

Comprador Verificado

Published on 15/09/2021 à 10h05 following a purchase from 30/07/2021

Formal website and fast delivery.

Translated reviews

Geverifieerde Koper

Published on 14/09/2021 à 09h02 following a purchase from 01/07/2021

easy site, quick to order and delivery goes nicely within the time set

Translated reviews

Verified Buyer

Published on 14/09/2021 à 08h33 following a purchase from 06/08/2021

Prompt response but delivery time delayed by PO - not the suppliers fault of course! Well packed, will use again

Comprador Verificado

Published on 14/09/2021 à 08h16 following a purchase from 08/07/2021

No comments

Translated reviews

Comprador Verificado

Published on 14/09/2021 à 07h00 following a purchase from 05/07/2021

All very well. Arrived on time on vacation in a remote area.

Translated reviews

Verified Buyer

Published on 14/09/2021 à 00h31 following a purchase from 06/07/2021

I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.

Acheteur Vérifié

Published on 13/09/2021 à 05h57 following a purchase from 05/09/2021

I was well delivered and the material was in order.

Translated reviews

Acheteur Vérifié

Published on 12/09/2021 à 18h36 following a purchase from 02/09/2021

My only regret is that I don't have enough information on the size of the models. I don't make them very often, so I don't have a compass in my eye. The model I received is smaller than expected. Otherwise, your service is perfect. Thank you

Translated reviews

Acheteur Vérifié

Published on 11/09/2021 à 20h31 following a purchase from 04/09/2021

The order is processed quickly and efficiently. No problems to report.

Translated reviews

Acheteur Vérifié

Published on 11/09/2021 à 19h26 following a purchase from 27/07/2021

So far, so good

Translated reviews