Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
This transaction was really weird. The order was done via eBay. It took forever to arrive--3 weeks. I tracked it, and discovered that item was if I never bought it, AND it showed up $20 more! Very confusing. I actually thought I didn't REALLY order it! Then poof, it arrives on my doorstep days later, in a huge box! The item box was only 11 inches long and 3 inches tall. I could have fit at least 6 of those boxes (air to air missiles for F16 models) in that 1 huge box. No wonder the shipping charges were so high! I feel like I have been ripped off a little bit because of the shipping. Unfortunately, they were the only ones that carried this item so I'm not sure what I'm gonna do when I need item again for my special needs son of 30 years.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 05/07/2021
Finally received after an uncertain period, no track and trace working properly. I am not yet convinced to order here again, maybe if the service improves.
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Response from 1001hobbies
Hello, Thank you for posting your comment. Thank you for contacting customer service. We will reply to you as soon as possible. We regret this incident and apologize.
Thank you for your understanding, 1001hobbies customer service.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 13/07/2021
On August 8th 2021.I received merchandise l have ordered.
I have ordered romanian infantry and others .but romanian infantry is missing.
Please ship the romanian infantry that is missing on your
shipping cost.
Thank you for your prompt attention,
Response from 1001hobbies
Good morning,
Thank you for your comment. We would like to inform you that this product has not been sent because we had a stock error. We would like to inform you that we have refunded this reference.
Thank you very much,
1001hobbies
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/08/2021
Took several days for the ordered to arrive. No problem for me! Package was small, might as well have been in the mail!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/07/2021
Everything in order
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/08/2021
This time the shipment took longer than usual. Perfect package and contents. I will continue to buy from 1001 hobbies!!!!!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/07/2021
It's the first order, I can't say much about it. The material arrived correctly,
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/08/2021
Selection of the Clever Paper models was extensive and the prices were excellent. The box for shipping, tho', was larger than needed for the goods and the paper that should have cushioned the products wasn't used efficiently; it didn't really "cushion" anything. No damage, tho'.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/07/2021
Correct shipment BUT products not tested, result: unusable products
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Response from 1001hobbies
Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Sincerely, Laure
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2021
Paid for a 2/3 day delivery of a product supposedly available on the website. It arrived 10 days later when I was already on vacation. No excuse, no refund of shipping costs...
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Response from 1001hobbies
Hello Mr Fantino, Thank you for your comment. We would like to inform you that the product you ordered is indicated as "Shipped within 4 to 6 working days " which means that these products are in stock but with our supplier. yes, with 142000 products, you will understand that we cannot stock all these references in our warehouse. We regret that you did not see this information, and apologize for this delay .
thank you for your understanding, 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2021
Fast delivery and good merchandise. I recommend this store because of its wide selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2021
meets my expectations
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/07/2021
Good price and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
The site is pretty good and easy to use, it's a shame we can't find all brands of paint, but we manage to find what we need.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 09/07/2021
Very nice maybe the navigation system could be improved a bit. Package arrived early, very helpful after a little inconvenience.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/06/2021
A lot of material and very accessible and comfortable web, only sin a little in the shipments, little precision and information.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/07/2021
Very clear.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 31/07/2021
Rather than send the item I ordered in the first place.I was offered a 10 euro voucher to spend in shop.I have requested they send the correct item as it was not cheap.
Response from 1001hobbies
Hello Mr Taylor,
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2021
no more and no less than the entire range of model sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2021
Shipment a little longer than expected...but that's okay! Careful delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
Very good product.
Cdt
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
please note my last two orders, the boxes for the pa foch and the pa charles de gaulles were damaged and the models had suffered some damage, but this can be repaired. the fault lies with the packaging of the models. check with the supplier. it's true that you offer a wide choice of models and this is appreciated.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/07/2021
all good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2021
Attentive customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/07/2021
Delivery well packed just a slow delivery
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/07/2021
Very satisfied fast processing and delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/07/2021
Good prices but shipping costs are very expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Nothing to say
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/06/2021
Within what they offer. No problems.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/07/2021
The order arrived well . Greetings Hans
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/07/2021
Order goes very well, the follow-up of delivery could be better due to the mail in the language set, I got instead of Dutch mails, French. Otherwise very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Very well received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2021
Very good Choice of materials. I discover
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
well received a missing item REF AK472 XTREME METAL GOLD
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/07/2021
Good shipping and delivery times. Prices are perhaps a little above average, however, finding parts that are not easily found perhaps sets these conditions. Give more discounts to customers who buy often.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2021
Items deliverable in 5 to 6 days, shift delivery to 15 days easy. Otherwise RAS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2021
Very good product. Correct delivery. Prices still high compared to other sites. Too bad.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2021
When I received the parcel, one of the paint cans was open and the paint had spilled into the envelope. A second can was badly closed and half emptied. :(
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Response from 1001hobbies
Hello, Thank you for your comment. We regret your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and provide you with a quick solution.
Thank you for your time. Sincerely, 1001hobbies customer service.
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