Customer reviews of 1001hobbies

4,2 /5

Based on 40 688 published reviews

5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2 and 4 stars

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Comprador Verificado

Published on 11/08/2021 à 12h42 following a purchase from 03/08/2021

This time the shipment took longer than usual. Perfect package and contents. I will continue to buy from 1001 hobbies!!!!!

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Comprador Verificado

Published on 10/08/2021 à 12h16 following a purchase from 09/07/2021

It's the first order, I can't say much about it. The material arrived correctly,

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Verified Buyer

Published on 10/08/2021 à 06h23 following a purchase from 03/08/2021

Selection of the Clever Paper models was extensive and the prices were excellent. The box for shipping, tho', was larger than needed for the goods and the paper that should have cushioned the products wasn't used efficiently; it didn't really "cushion" anything. No damage, tho'.

Acheteur Vérifié

Published on 09/08/2021 à 10h21 following a purchase from 30/07/2021

Correct shipment BUT products not tested, result: unusable products

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Response from 1001hobbies Published on 09/08/2021

Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Sincerely, Laure

Acheteur Vérifié

Published on 09/08/2021 à 08h20 following a purchase from 02/07/2021

Paid for a 2/3 day delivery of a product supposedly available on the website. It arrived 10 days later when I was already on vacation. No excuse, no refund of shipping costs...

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Response from 1001hobbies Published on 09/08/2021

Hello Mr Fantino, Thank you for your comment. We would like to inform you that the product you ordered is indicated as "Shipped within 4 to 6 working days " which means that these products are in stock but with our supplier. yes, with 142000 products, you will understand that we cannot stock all these references in our warehouse. We regret that you did not see this information, and apologize for this delay .
thank you for your understanding, 1001hobbies customer service

Acheteur Vérifié

Published on 08/08/2021 à 15h14 following a purchase from 11/07/2021

Fast delivery and good merchandise. I recommend this store because of its wide selection.

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Acheteur Vérifié

Published on 07/08/2021 à 19h26 following a purchase from 31/07/2021

meets my expectations

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Geverifieerde Koper

Published on 07/08/2021 à 17h26 following a purchase from 30/07/2021

Good price and fast delivery.

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Acheteur Vérifié

Published on 07/08/2021 à 11h59 following a purchase from 02/08/2021

The site is pretty good and easy to use, it's a shame we can't find all brands of paint, but we manage to find what we need.

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Acquirente Verificato

Published on 07/08/2021 à 08h39 following a purchase from 09/07/2021

Very nice maybe the navigation system could be improved a bit. Package arrived early, very helpful after a little inconvenience.

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Comprador Verificado

Published on 06/08/2021 à 21h46 following a purchase from 12/06/2021

A lot of material and very accessible and comfortable web, only sin a little in the shipments, little precision and information.

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Geverifieerde Koper

Published on 06/08/2021 à 17h27 following a purchase from 30/07/2021

Very clear.

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Verified Buyer

Published on 06/08/2021 à 16h31 following a purchase from 31/07/2021

Rather than send the item I ordered in the first place.I was offered a 10 euro voucher to spend in shop.I have requested they send the correct item as it was not cheap.

Response from 1001hobbies Published on 09/08/2021

Hello Mr Taylor,
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure

Acheteur Vérifié

Published on 06/08/2021 à 16h02 following a purchase from 01/08/2021

no more and no less than the entire range of model sites

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Acheteur Vérifié

Published on 05/08/2021 à 20h46 following a purchase from 26/07/2021

Shipment a little longer than expected...but that's okay! Careful delivery.

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Acheteur Vérifié

Published on 05/08/2021 à 17h40 following a purchase from 29/07/2021

Very good product.
Cdt

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Acheteur Vérifié

Published on 05/08/2021 à 09h57 following a purchase from 15/07/2021

please note my last two orders, the boxes for the pa foch and the pa charles de gaulles were damaged and the models had suffered some damage, but this can be repaired. the fault lies with the packaging of the models. check with the supplier. it's true that you offer a wide choice of models and this is appreciated.

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Verifizierter Käufer

Published on 03/08/2021 à 21h30 following a purchase from 21/07/2021

all good

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Acheteur Vérifié

Published on 02/08/2021 à 22h47 following a purchase from 23/07/2021

Attentive customer service.

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Geverifieerde Koper

Published on 01/08/2021 à 18h52 following a purchase from 21/07/2021

Delivery well packed just a slow delivery

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Verifizierter Käufer

Published on 01/08/2021 à 13h28 following a purchase from 26/07/2021

Very satisfied fast processing and delivery

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Comprador Verificado

Published on 31/07/2021 à 15h35 following a purchase from 23/07/2021

Good prices but shipping costs are very expensive

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Acheteur Vérifié

Published on 31/07/2021 à 11h32 following a purchase from 27/07/2021

Nothing to say

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Comprador Verificado

Published on 30/07/2021 à 19h28 following a purchase from 30/06/2021

Within what they offer. No problems.

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Geverifieerde Koper

Published on 29/07/2021 à 23h18 following a purchase from 14/07/2021

The order arrived well . Greetings Hans

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Geverifieerde Koper

Published on 29/07/2021 à 13h47 following a purchase from 25/07/2021

Order goes very well, the follow-up of delivery could be better due to the mail in the language set, I got instead of Dutch mails, French. Otherwise very satisfied.

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Acheteur Vérifié

Published on 28/07/2021 à 23h29 following a purchase from 27/06/2021

Very well received

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Acheteur Vérifié

Published on 28/07/2021 à 15h56 following a purchase from 23/07/2021

Very good Choice of materials. I discover

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Acheteur Vérifié

Published on 28/07/2021 à 10h34 following a purchase from 15/07/2021

Very satisfied

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Acheteur Vérifié

Published on 28/07/2021 à 00h36 following a purchase from 30/06/2021

No problem

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Acheteur Vérifié

Published on 27/07/2021 à 21h55 following a purchase from 01/06/2021

well received a missing item REF AK472 XTREME METAL GOLD

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Acquirente Verificato

Published on 27/07/2021 à 21h44 following a purchase from 18/07/2021

Good shipping and delivery times. Prices are perhaps a little above average, however, finding parts that are not easily found perhaps sets these conditions. Give more discounts to customers who buy often.

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Acheteur Vérifié

Published on 27/07/2021 à 19h06 following a purchase from 01/07/2021

Items deliverable in 5 to 6 days, shift delivery to 15 days easy. Otherwise RAS

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Acheteur Vérifié

Published on 26/07/2021 à 17h08 following a purchase from 16/07/2021

Very good product. Correct delivery. Prices still high compared to other sites. Too bad.

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Acheteur Vérifié

Published on 25/07/2021 à 16h21 following a purchase from 20/07/2021

When I received the parcel, one of the paint cans was open and the paint had spilled into the envelope. A second can was badly closed and half emptied. :(

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Response from 1001hobbies Published on 26/07/2021

Hello, Thank you for your comment. We regret your disappointment and assure you that this type of feedback is very important to us. Our customer service will get back to you as soon as possible and provide you with a quick solution.
Thank you for your time. Sincerely, 1001hobbies customer service.

Acheteur Vérifié

Published on 25/07/2021 à 16h00 following a purchase from 27/06/2021

Good reception

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Geverifieerde Koper

Published on 25/07/2021 à 12h55 following a purchase from 20/07/2021

Good service, too bad the links don't work from track and trace though. Further fine

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Acheteur Vérifié

Published on 25/07/2021 à 10h36 following a purchase from 14/07/2021

Perfect but late delivery; Covid? July 14th?

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Acheteur Vérifié

Published on 24/07/2021 à 22h14 following a purchase from 16/06/2021

Good product, delivery time ok

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Verifizierter Käufer

Published on 23/07/2021 à 20h58 following a purchase from 16/06/2021

Delivery time was ok, could have been quicker but everything worked perfectly.

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