Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/06/2021 à 10h05 following a purchase from 17/04/2021

They bent over backwards for the decalquo from England and so did the model, even though it was late in arriving.

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Comprador Verificado

Rating: 4 out of 5

Published on 01/06/2021 à 05h04 following a purchase from 05/05/2021

Very bad translations of the catalog in general. From French to Spanish they should not be so bad. Some of them are translated from English to Spanish by the automatic translator and look like the translations of the Chinese on EBay or Amazon.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 31/05/2021 à 07h16 following a purchase from 26/05/2021

Material received not in good condition, light broken, magnifying glass ditto, all gone to waste, thank you for doing what is necessary to send me back material in good condition. Sincerely

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Response from 1001hobbies Published on 02/06/2021

Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us photos of the item that you claim to have damaged. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Verified Buyer

Rating: 4 out of 5

Published on 31/05/2021 à 01h29 following a purchase from 15/05/2021

Order has been received it just it to so long to get it.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/05/2021 à 15h28 following a purchase from 14/05/2021

Easy access to the site, but lacks the sujétions of color and other materials to enhance the models.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/05/2021 à 18h21 following a purchase from 30/04/2021

The package is very good, the parts are in the original packaging.

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Verified Buyer

Rating: 2 out of 5

Published on 28/05/2021 à 22h10 following a purchase from 06/05/2021

I had to pay £40 import duty on the delivery which was not made clear.

Response from 1001hobbies Published on 02/06/2021

Hello,
Since the Brexit, the orders above 135 £ are subject to taxation by the English customs. We deplore this situation, but we warn our customers.
Sincerely,
Laure

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Acquirente Verificato

Rating: 4 out of 5

Published on 28/05/2021 à 19h44 following a purchase from 08/05/2021

on time..nice product and seriousness in dealing with payments..nice site to the next purchases!!!

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Acheteur Vérifié

Rating: 2 out of 5

Published on 27/05/2021 à 18h49 following a purchase from 10/05/2021

Too long to deliver

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Response from 1001hobbies Published on 02/06/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 27/05/2021 à 09h24 following a purchase from 24/04/2021

Delivery faster than usual, positive.

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Comprador Verificado

Rating: 4 out of 5

Published on 27/05/2021 à 00h31 following a purchase from 20/05/2021

Easy purchase and good and fast service.

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Comprador Verificado

Rating: 4 out of 5

Published on 25/05/2021 à 19h45 following a purchase from 22/04/2021

THEY ALWAYS WORK WELL, BUT THIS LAST TIME WE HAD TO SEND THEM A REMINDER.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 25/05/2021 à 07h55 following a purchase from 14/04/2021

One reference missing on 4 and if I hadn't been bitching about it I think I'd still be waiting. Didn't bother to contact me to apologize for the delay. Didn't even send a partial order. I had time to order 2 times in Japan and 2 times in Belgium and received the kits before. Very disappointing experience. Wouldn't do it again.

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Response from 1001hobbies Published on 26/05/2021

Hello Mr Thorigny, Thank you for your comment. We would like to remind you that on 20/05/21, we split your order in order not to delay the delivery of your order any longer. This new order is currently being prepared.
Sincerely, Laure

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Acheteur Vérifié

Rating: 2 out of 5

Published on 24/05/2021 à 13h13 following a purchase from 07/05/2021

communication and zero deadlines were not met but I still received my bust and I'm happy.

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Response from 1001hobbies Published on 26/05/2021

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We offer you free shipping on your next order: please use the code portgratuit25. 1001hobbies customer service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/05/2021 à 08h13 following a purchase from 14/05/2021

in the defeated

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Verifizierter Käufer

Rating: 4 out of 5

Published on 23/05/2021 à 18h50 following a purchase from 10/05/2021

The contents of the consignment were as requested. However, the delivery itself left a lot to be desired - not clear for what reason - nevertheless, if required again.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/05/2021 à 16h58 following a purchase from 13/05/2021

Reasonable delivery time this time. Order complete.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/05/2021 à 15h27 following a purchase from 09/05/2021

Models received fairly quickly and in good condition

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Geverifieerde Koper

Rating: 2 out of 5

Published on 23/05/2021 à 11h23 following a purchase from 05/05/2021

Product in order. Customer service poorly accessible. Answering machine not in Dutch. Time between ordering and receiving far too long. When you ask a question on the site you get no answer.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2021 à 17h41 following a purchase from 17/05/2021

no French instructions.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2021 à 16h33 following a purchase from 17/05/2021

1001 hobbies has rectified its error, so all went well in this catch-up delivery.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 22/05/2021 à 15h13 following a purchase from 03/05/2021

The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.

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Response from 1001hobbies Published on 26/05/2021

Hello, Thank you for your comment. To thank you for your loyalty, we are offering you free shipping on your next order to show you that this delay is not representative of the services we offer. To do this, please use the code PORTGRATUIT25.
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2021 à 14h22 following a purchase from 15/05/2021

Very good product

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Verified Buyer

Rating: 4 out of 5

Published on 22/05/2021 à 07h22 following a purchase from 11/04/2021

great products, time lag acceptable due to distance

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Acquirente Verificato

Rating: 4 out of 5

Published on 21/05/2021 à 21h54 following a purchase from 14/05/2021

It is well structured and gives explanations about what you are buying

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Geverifieerde Koper

Rating: 4 out of 5

Published on 21/05/2021 à 17h15 following a purchase from 14/05/2021

Delivery was fine on time, packaging was less so, sides of box torn cardboard buckled, contents survived thankfully.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/05/2021 à 15h52 following a purchase from 07/05/2021

Good after-sales service, but not easy to contact...

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Geverifieerde Koper

Rating: 2 out of 5

Published on 21/05/2021 à 14h45 following a purchase from 15/05/2021

The RC car we ordered arrived with the tyraps already cut. After this we found out that the remote control does not respond properly and the car suddenly goes backwards without you operating the remote. Still no response heard from 1001

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Verified Buyer

Rating: 4 out of 5

Published on 19/05/2021 à 21h32 following a purchase from 24/04/2021

The shipping cost was high, and the delivery slow for me in the US, due to it all happening from France. On the other hand, the product was very hard to find here, the product price was fine, and the service was very good.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/05/2021 à 19h44 following a purchase from 19/04/2021

no problems navigating the site, good customer service.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 19/05/2021 à 19h43 following a purchase from 15/05/2021

ultra fast delivery, but this model of soyuz is absolutely disgusting, full of burrs and molding defects, really amateur work, I'll have to buy a dremel and body filler to be able to save it, I give despite everything two stars because they are the only ones to make a model of soyuz.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/05/2021 à 18h35 following a purchase from 07/05/2021

very good just a little mistake but I don't hold it against them

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/05/2021 à 21h04 following a purchase from 25/03/2021

Good selection, fast order processing and everything that goes with it, but prices still too high compared with competing sites (I'm talking here only about static models).

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Comprador Verificado

Rating: 4 out of 5

Published on 17/05/2021 à 15h20 following a purchase from 10/04/2021

I think the order took too long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/05/2021 à 19h49 following a purchase from 08/05/2021

cool

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Geverifieerde Koper

Rating: 4 out of 5

Published on 16/05/2021 à 17h24 following a purchase from 04/05/2021

Merci pour votre service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/05/2021 à 17h23 following a purchase from 09/05/2021

xxxxx

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2021 à 22h17 following a purchase from 06/05/2021

We offer a wide range of products and brand names, but our prices are often a little too high compared with other sites.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 15/05/2021 à 20h40 following a purchase from 19/04/2021

Very good

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Acquirente Verificato

Rating: 4 out of 5

Published on 14/05/2021 à 18h10 following a purchase from 08/05/2021

Quick delivery despite the time. Material intact and complete

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