Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2021
Shipping costs a little high and the package is too big for 6 small pots of paint, which may explain this.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/05/2021
Fast shipping, but the order placed before still has to arrive, that's why one star less
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
Absent from home for several weeks, I was unable to unpack the package(s) I received. So I can't give you an opinion. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
well
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Verified Buyer
Rating: 4 out of 5
following a purchase from 30/04/2021
Took a bit to process order, but arrived ahead of schedule. Overall pleased - thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Efez
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 01/05/2021
Unfortunately it took a long time before my order was sent while everything was supposed to be in stock. When I received the package on the 10th day after ordering, 1 of the 5 ordered items turned out not to be in it. I e-mailed about this myself and got the reply that the item was no longer in stock and that a one-time credit note for that value was put on my account. This reply was fortunately in Dutch because all other (automatic mail) came in French. Very disappointing for a first order.
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Response from 1001hobbies
Mr. , Thank you for your comments. We would like to inform you that we have issued a credit note of 4€99, because the product Enamel wash Black was indeed not available, and in restock. yours sincerely, 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2021
packaging to be improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Delay a bit long (more than announced)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
It's all very well, but I must insist: the price of models has skyrocketed since the 1980s!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 29/04/2021
4 on 5
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
Hello I received my order on time, however there is a malfunction of the equipment received. Very good responsiveness from 1001 hobbies who did what was necessary to recover the equipment ... to follow for the exchange of the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Limited choice of brands, but interesting all the same
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/05/2021
Was initially worried about a Custom Tax Bill for my order
even though 1001 has a UK title on the site.
Thankfully my kits arrived on time and at no extra costs.
Kept well updated by e-mail with my orders process Thankyou.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/04/2021
No problem in shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Mansue part of the order
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/03/2021
The item I ordered was not in stock. so there was a lengthy wait for it. Delivery was quick when it arrived in store
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Well packaged product...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/04/2021
The parcel delivered did not contain my order. In addition, access to the return and contact with the service is impossible.
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Response from 1001hobbies
Mr Lahouze, Thank you for your comment. We would like to inform you that we are waiting for the return parcel, and that we will ship the correct reference. Please accept our apologies for any inconvenience this may cause us.
Thank you for your feedback. Sincerely, 1001 hobbies customer service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/03/2021
Good experience
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Quick purchase and fast delivery!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/05/2021
I was very happy with the service and the product, however, the import duty stung a bit, but only reason I didn’t give 5 stars is that the wife found out and I was in the naughty corner for the rest of the evening.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Order very good Delivery a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
I had trouble finding the books in the site menus. fortunately, the search function is there. the books arrived in a sturdy package.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/02/2021
1st delivery went missing but after contacting them they did everything possible to ensure they delivered promptly the second time. Would definitely use them again
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/03/2021
Took a while to tell me they couldn't provide stock to me, although on their website they had it marked as "in stock". Once they did, a refund was very quickly provided.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 05/04/2021
Sent me the wrong product and haven’t responded to my email querying the incorrect order.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 09/04/2021
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 19/04/2021
Satisfied with this transaction , fast , clear , maybe a little high shipping cost
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/04/2021
Good communication on order and quick delivery
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 28/02/2021
took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.
Response from 1001hobbies
Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2021
Fast and as ordered.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/04/2021
Attractive prices and offers, good communication but delivery time a bit too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
nothing to complain about
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/04/2021
It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.
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Response from 1001hobbies
Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/04/2021
Clear and well-stocked site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
the only drawback was that the labels stuck on the pots hid the color numbers.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/04/2021
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
The only drawback: a hole was missing to fix part A 11 to the Nimitz hull. Luckily I have a drill and very small 1 and 2 mm drills. If I hadn't had this equipment, I don't know how I would have done it. I hope I won't have any more surprises like this...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Error on 1st order.... rectified by this shipment.
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