Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 22h36 following a purchase from 27/01/2021

Very serious merchant site with lots of choice

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 21h58 following a purchase from 03/03/2021

Abcd

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 21h57 following a purchase from 03/03/2021

Fine

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 21h49 following a purchase from 15/02/2021

Nothing to say in particular, from the purchase to the receipt of my order, everything went smoothly.

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Comprador Verificado

Rating: 4 out of 5

Published on 20/03/2021 à 21h43 following a purchase from 20/02/2021

Perfect so far, except for the last order I requested the return of two boxes, which they accepted.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 21h27 following a purchase from 18/02/2021

No option with modern versions of Rafale ammunition / missiles / pods: AASM, Meteor, pod Tamils and pod reco NG

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 20h41 following a purchase from 02/02/2021

Well-managed site. very interesting choice of products. Problems with lead times for suppliers who are not in stock, blocking delivery of other supplies that may be urgently needed; suggestion to decouple the two more quickly than at present, even if it means having to pay extra for delivery if we are warned. Overall satisfied with the quality of the products.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 19h55 following a purchase from 18/02/2021

Very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 19h33 following a purchase from 07/03/2021

Beautiful models, satisfied with delivery received on time

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 19h29 following a purchase from 08/02/2021

Very responsive

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 19h17 following a purchase from 04/01/2021

delivery was no problem, but the delivery time was quite long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 18h42 following a purchase from 09/02/2021

All things can be found....

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Verified Buyer

Rating: 4 out of 5

Published on 20/03/2021 à 18h19 following a purchase from 10/03/2021

I was impressed with the the service on fulfillment, shipping and receipt. It arrived faster from France than domestic orders in the US. Kudos to 1001 Hobbies. The downside was the cost of the shipping. Obviously it costs more to ship from Paris to the west coast of the US than inside the continental U.S. Otherwise first rate experience.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 18h10 following a purchase from 18/02/2021

Items as ordered, delivery a little slow for items declared in stock.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 18h09 following a purchase from 11/03/2021

Hello, I'm a bit disappointed because one of the two items I had ordered was theoretically available, but in the end it wasn't. I had to wait 15 days to receive my order, replacing the missing item with another one. I therefore waited 15 days to receive my order, replacing the missing item with another. I think this is a pity, but I don't hold your company too harshly to account, as this kind of inconvenience can happen anywhere. I would probably recommend other items if the opportunity arose, and I think your company is serious, as it informs customers of the status of their order and answers the e-mails sent to them.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 18h01 following a purchase from 06/03/2021

Delivery ok, it's a gift

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 16h36 following a purchase from 23/12/2020

nothing to report,unopened package,too early notice

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 16h27 following a purchase from 17/02/2021

Good but nothing more

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 16h13 following a purchase from 02/03/2021

Very satisfied with my purchase. fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 15h57 following a purchase from 01/03/2021

Second order placed. No problems. No worries. Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 15h54 following a purchase from 28/01/2021

Good product, too bad delivery takes so long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 15h49 following a purchase from 05/03/2021

As ordered

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 15h49 following a purchase from 06/03/2021

Good site, responsive to emails.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 20/03/2021 à 15h47 following a purchase from 17/02/2021

Very long delivery and broken parts on arrival, it was a gift so even more disappointed.

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Response from 1001hobbies Published on 22/03/2021

Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2021 à 15h45 following a purchase from 27/02/2021

perfect

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Response from 1001hobbies Published on 22/03/2021

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service

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Verified Buyer

Rating: 2 out of 5

Published on 20/03/2021 à 15h17 following a purchase from 05/02/2021

Very expensive and slow delivery

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Verified Buyer

Rating: 2 out of 5

Published on 20/03/2021 à 12h07 following a purchase from 08/02/2021

Placed an order on the UK site wrongly assuming the product would be shipped from the UK. Unfortunately this was not the case, large importation bill from hmrc. 1001 models didn't inform me the item was coming from abroad and on contact with them after didn't care. As long as they've got your money they're not interested in customer service!

Response from 1001hobbies Published on 30/03/2021

Mr. Bassett,
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above £135, we regret that you did not see this message.
Thank you for your understanding.
Sincerely,
1001hobbies customer service.

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Comprador Verificado

Rating: 4 out of 5

Published on 20/03/2021 à 11h04 following a purchase from 01/02/2021

service may be a little slow

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Verified Buyer

Rating: 4 out of 5

Published on 20/03/2021 à 10h39 following a purchase from 17/02/2021

Good service my model Wes overdue emailed 1001 they got back to me and said that they would investigate it after a couple of days got word that it was dispatched then received it a couple of days later great customer service

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Acquirente Verificato

Rating: 4 out of 5

Published on 20/03/2021 à 10h05 following a purchase from 26/02/2021

Delivery on time and the product is very nice .

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Verified Buyer

Rating: 4 out of 5

Published on 20/03/2021 à 09h06 following a purchase from 09/02/2021

Although the site was English the shop was French and you have to pay import taxes and makes it very expensive.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 20/03/2021 à 07h19 following a purchase from 27/02/2021

I like it.

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Response from 1001hobbies Published on 30/03/2021

Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/

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Acquirente Verificato

Rating: 4 out of 5

Published on 20/03/2021 à 06h52 following a purchase from 01/02/2021

Excellent

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Verifizierter Käufer

Rating: 4 out of 5

Published on 20/03/2021 à 05h49 following a purchase from 28/02/2021

all good.

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Response from 1001hobbies Published on 30/03/2021

Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/

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Comprador Verificado

Rating: 4 out of 5

Published on 19/03/2021 à 20h27 following a purchase from 10/03/2021

everything perfect thank you

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Comprador Verificado

Rating: 4 out of 5

Published on 19/03/2021 à 20h19 following a purchase from 01/03/2021

Instructions in Spanish are missing.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 19/03/2021 à 19h30 following a purchase from 05/03/2021

Shipped very quickly and neatly. very satisfied customer

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Geverifieerde Koper

Rating: 4 out of 5

Published on 19/03/2021 à 19h26 following a purchase from 03/02/2021

Comprehensive and you find a lot.

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Acquirente Verificato

Rating: 2 out of 5

Published on 19/03/2021 à 18h46 following a purchase from 01/02/2021

Good navigation. But little product information. Arrived a 1/72 scale plane in vacuform, very low quality; if there were any other indication I certainly wouldn't take it. . Very slow delivery--too much waiting time.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 19/03/2021 à 17h38 following a purchase from 05/03/2021

Too bad p&p was not free to Belgium although the suit was sent from Charleroi

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