1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
The order took much longer than specified before and during purchase. There was no explanation until I protested in writing.
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Response from 1001hobbies
Dear customer, We appreciate your feedback and sincerely regret any inconvenience caused by the delay in your order. We understand your frustration Please note that some of our products are made to order specifically for you through our suppliers. This may result in longer lead times compared to in-stock products. While we strive to provide accurate estimates of delivery times, sometimes unforeseen events can arise that extend these lead times. We will take steps to improve our communication in the future and thank you for sharing your experience with us. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you. Yours sincerely,
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André L.
Rating: 5 out of 5
following a purchase from 03/03/2024
Ras all ok
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Tom W.
Rating: 5 out of 5
following a purchase from 13/03/2024
I received the product in very good condition.
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Gunter M.
Rating: 5 out of 5
following a purchase from 11/03/2024
The delivery was fast and reliable. That is always important in model making. Who wants to wait to continue building? Therefore: Recommendation
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Michel B.
Rating: 5 out of 5
following a purchase from 01/02/2024
Excellent service. Perfect parcel. Thank you
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Herman J.
Rating: 5 out of 5
following a purchase from 06/03/2024
Delivery took a little longer than promised. But I was kept well informed. Satisfied with my purchase.
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Patrice G.
Rating: 5 out of 5
following a purchase from 03/03/2024
Good contact. Careful delivery. Meets my expectations.
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CAMILLE S.
Rating: 5 out of 5
following a purchase from 14/03/2024
Top quality, good dimensions.
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Jean-François L.
Rating: 5 out of 5
following a purchase from 14/03/2024
Clear site on what is available and what is not for what I had to consult. Very fast, problem-free shipping.
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Willem L.
Rating: 5 out of 5
following a purchase from 14/03/2024
Everything fine.
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Daniel B.
Rating: 5 out of 5
following a purchase from 13/03/2024
Fast delivery
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Michael M.
Rating: 5 out of 5
following a purchase from 22/02/2024
This is a great.model.I have never built one of these before.i think it's very good.looks good on its stand as well.thank you.
Response from 1001hobbies
thank you Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Armand M.
Rating: 5 out of 5
following a purchase from 14/03/2024
as I already know this site, I am very happy with its service and would recommend it.
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Francisco C.
Rating: 5 out of 5
following a purchase from 11/03/2024
Perfect, I have already bought several times and always fast and easy.
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Stéphane D.
Rating: 5 out of 5
following a purchase from 09/03/2024
Nickel shaving
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Felipe L.
Rating: 5 out of 5
following a purchase from 04/03/2024
Fast delivery and very good communication, highly recommended
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Sergio P.
Rating: 5 out of 5
following a purchase from 28/02/2024
Very easy to use page. Very extensive catalog and if you do not have the product requested at that time, they order it for you. I really like the company because it looks serious. The only point less good is that sometimes they take a long time to deliver the package because as I say they have to request it. Overall, it is an excellent company, without a doubt, and I will buy from them again.
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Sergio P.
Rating: 5 out of 5
following a purchase from 27/02/2024
Very easy to use page. Very extensive catalog and if you do not have the product requested at that time, they order it for you. I really like the company because it looks serious. The only point less good is that sometimes they take a long time to deliver the package because as I say they have to request it. Overall, it is an excellent company, without a doubt, and I will buy from them again.
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Nader A.
Rating: 5 out of 5
following a purchase from 16/03/2024
Items in perfect condition, prompt and careful dispatch
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Jens G.
Rating: 5 out of 5
following a purchase from 22/02/2024
Very good
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patrizio S.
Rating: 5 out of 5
following a purchase from 24/02/2024
I have always found everything, sometimes long wait but worth it, very high quality.
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Boudewijn P.
Rating: 5 out of 5
following a purchase from 29/02/2024
Lots to find, thanks to the easy search function everything is neatly put on the screen.Delivery time of the chosen item varies, whether it is in stock or still needs to be sourced.I am satisfied
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Aime P.
Rating: 5 out of 5
following a purchase from 14/03/2024
Everything fitted they had given me a signal that the art was back in stock.And also provided me with information I asked about 1/72 items because I almost don't work with those
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Massimo D.
Rating: 5 out of 5
following a purchase from 11/02/2024
Beautiful model kit almost unobtainable. Great value for money as well.
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Paul R.
Rating: 5 out of 5
following a purchase from 25/02/2024
Excellent product selection and fast shipping. Good communication on the status of my order. Perfect
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Sanjin P.
Rating: 2 out of 5
following a purchase from 11/03/2024
2 months to receive the order, item errors, shipping type errors... Telephone service was good, however
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Response from 1001hobbies
We would like to apologize for any delivery delays or errors. We have recently had to deal with restocking delays at some of our suppliers, which has led to delays in processing some orders. In order to serve you better despite these difficulties, we have taken the decision to split your order so that we can send you the available items as soon as possible. We are pleased to hear that you have found our telephone service satisfactory, but we are aware that this does not make up for the inconvenience you have experienced. Your feedback is extremely valuable to us and we will actively work to improve our processes to avoid such problems in the future. We thank you for your patience and understanding during this difficult period. We are determined to rectify this situation and regain your trust. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help! See you soon
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francois H.
Rating: 5 out of 5
following a purchase from 05/03/2024
Very good communication. Deadlines met.
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FRANCOISE B.
Rating: 5 out of 5
following a purchase from 12/03/2024
Super very happy
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Jean-Luc G.
Rating: 5 out of 5
following a purchase from 01/03/2024
Thank you
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Etienne C.
Rating: 5 out of 5
following a purchase from 26/02/2024
simple, efficient, good communication
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SOCHARD J.
Rating: 5 out of 5
following a purchase from 25/02/2024
Item conforms but late delivery due to restocking.
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manuel V.
Rating: 5 out of 5
following a purchase from 11/03/2024
Navigation on the site is clear and uncluttered, and parcel delivery is top-notch.
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Peter G.
Rating: 5 out of 5
following a purchase from 12/03/2024
The product arrived quickly and works well.
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Bruno Rafael J.
Rating: 5 out of 5
following a purchase from 14/03/2024
Fast delivery and great service.
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philippe R.
Rating: 5 out of 5
following a purchase from 28/02/2024
Perfect
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Ismael S.
Rating: 5 out of 5
following a purchase from 15/03/2024
Great
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vincent H.
Rating: 5 out of 5
following a purchase from 04/03/2024
model meets my expectations and delivered faster than expected
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Jean Thomas S.
Rating: 5 out of 5
following a purchase from 15/03/2024
Very fast delivery, I am very satisfied.
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GILLES M.
Rating: 5 out of 5
following a purchase from 15/03/2024
Wide range of products available. On-time delivery.
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Jean Marie Z.
Rating: 5 out of 5
following a purchase from 13/03/2024
good transaction carried out quickly and easily
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