Customer reviews of 1001hobbies

4,2 /5

Based on 40 311 published reviews

5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 27/01/2023 à 13h23 following a purchase from 08/01/2023

Perfect

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Verified Buyer

Published on 27/01/2023 à 05h21 following a purchase from 28/12/2022

1001 Hobbies had the items in stock which I needed. Once the items were shipped, the delivery time was very quick since the items were being shipped from overseas.

Comprador Verificado

Published on 26/01/2023 à 20h43 following a purchase from 03/01/2023

I still think that this is a very professional company with an impeccable management. It is very commendable that they continue to work with Ukrainian companies despite the war and that I can enjoy models made in Kiev itself!

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Acquirente Verificato

Published on 26/01/2023 à 16h51 following a purchase from 29/12/2022

I have not received full order and know nothing about undelivered items. The information is missing.

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Response from 1001hobbies Published on 30/01/2023

Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.

Acheteur Vérifié

Published on 26/01/2023 à 16h09 following a purchase from 18/01/2023

Not happy with the delivery costs. 30 euros em France 38 fr.s em Switzerland too expensive doudou

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Acquirente Verificato

Published on 26/01/2023 à 15h38 following a purchase from 05/12/2022

prrecise, punctual, excellent packaging

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Acheteur Vérifié

Published on 26/01/2023 à 14h16 following a purchase from 10/01/2023

order received product quality low

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Comprador Verificado

Published on 26/01/2023 à 13h43 following a purchase from 07/12/2022

They took longer than they said they would

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Response from 1001hobbies Published on 30/01/2023

Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.

Verifizierter Käufer

Published on 26/01/2023 à 09h35 following a purchase from 30/12/2022

Problem-free processing . Very good !

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Comprador Verificado

Published on 25/01/2023 à 20h07 following a purchase from 31/12/2022

Very fast in express delivery.

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Geverifieerde Koper

Published on 25/01/2023 à 18h53 following a purchase from 17/01/2023

Clear site with very many choices for modeling.

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Acheteur Vérifié

Published on 25/01/2023 à 17h34 following a purchase from 29/12/2022

Delayed delivery product under disant in stock but out of stock

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Response from 1001hobbies Published on 30/01/2023

Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] if the situation is not resolved. Good day 1001hobbies customer service.

Verified Buyer

Published on 25/01/2023 à 17h31 following a purchase from 18/01/2023

Great service. Prompt dispatch

Geverifieerde Koper

Published on 25/01/2023 à 16h37 following a purchase from 03/01/2023

consistently exceed expectations.

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Comprador Verificado

Published on 25/01/2023 à 14h16 following a purchase from 30/12/2022

The order went well. Your site could be improved in the question of filters, in the case of aircraft or tanks for construction could have filters by countries and / or periods, for example all the English aircraft of the second war.

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Comprador Verificado

Published on 25/01/2023 à 13h08 following a purchase from 15/12/2022

The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.

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Response from 1001hobbies Published on 25/01/2023

Hello, thank you for sending us an important message. We are very sorry for the delay as well as the absence of the product. One of the products was in replenishment and took a little longer to reach our warehouse due to the holidays. We fully understand this double disappointment, and we will build on this experience to try to improve our processes. Thank you and have a nice day

Comprador Verificado

Published on 24/01/2023 à 20h53 following a purchase from 24/12/2022

Ok ok ok ok ok ok

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Geverifieerde Koper

Published on 24/01/2023 à 19h05 following a purchase from 10/01/2023

Many nice items, smooth payment with fast delivery

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Verified Buyer

Published on 24/01/2023 à 18h16 following a purchase from 11/12/2022

I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.

Response from 1001hobbies Published on 25/01/2023

Hello, Thank you for your comment. We regret this incident and apologize to you. We will investigate to see why it happened and make sure we improve our services. Thank you for taking this time to give us your opinion. Have a great day, https://www.1001hobbies.co.uk/

Acheteur Vérifié

Published on 24/01/2023 à 16h02 following a purchase from 30/12/2022

c , est super

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Acheteur Vérifié

Published on 24/01/2023 à 12h30 following a purchase from 11/01/2023

It went well, the site is pleasant and practical. No complaints.

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Comprador Verificado

Published on 24/01/2023 à 11h40 following a purchase from 13/01/2023

Good service and follow up. Perfect packing conditions.

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Geverifieerde Koper

Published on 24/01/2023 à 10h56 following a purchase from 06/01/2023

A very clear website and ordering/payment was very easy. Shipping was well packaged. Shipping took a few days, but everything received in good order. Will definitely order here again! Thanks!

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Verifizierter Käufer

Published on 24/01/2023 à 10h27 following a purchase from 17/12/2022

Good fast service!

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Verified Buyer

Published on 23/01/2023 à 23h47 following a purchase from 10/01/2023

Fast shipping, easy ordering on the website. Exactly what I needed!

Comprador Verificado

Published on 23/01/2023 à 21h41 following a purchase from 29/11/2022

I give you 5 stars, because I had no problems with you until the order referred to in the post, a box of Assyrian auxiliary infantry from Hat Industries and a funko pop. I understand that I placed the order a little before Christmas, you had problems with the funko, I think you didn't have it in stock or you had a problem with a supplier. As I understand that it was a very bad time and that you are not to blame, and taking into account that I had no problems with you until now, I not only give you 5 stars, but I still trust you. I only ask you to improve as much as possible the stock of the website and if there are problems with any order, please contact me to tell me why. Having said that, thank you very much for everything. The order arrived in perfect condition, and it is to be appreciated that you have such a varied catalog that you have.

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Acheteur Vérifié

Published on 23/01/2023 à 17h28 following a purchase from 19/12/2022

1 month to receive my order even though the products were listed as being in stock , non-existent customer service

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Response from 1001hobbies Published on 23/01/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. I would like to confirm that some products, indicated as "dispatched within 1 to 2 weeks", slow down the departure of the whole order. We're sorry if this wasn't clearer. We wish you an excellent day. 1001hobbies customer service

Acheteur Vérifié

Published on 23/01/2023 à 13h18 following a purchase from 20/01/2023

Fast, perfect delivery

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Verified Buyer

Published on 23/01/2023 à 12h36 following a purchase from 11/12/2022

I brought the lomax for my partner he has 1 exactly the same color etc

Acheteur Vérifié

Published on 23/01/2023 à 09h30 following a purchase from 12/01/2023

Hello I have received part of my order, much earlier than expected, in very good conditions, cardboard well made no damage to my figurines, and a modial relay system very efficient. I hope to receive the missing goods very soon. One question though, when reenacting a battle, how do you go about finding figurines of dead or wounded soldiers? Thank you

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Verified Buyer

Published on 23/01/2023 à 07h43 following a purchase from 14/01/2023

Fast delivery and excellent service.

Verified Buyer

Published on 22/01/2023 à 23h43 following a purchase from 13/12/2022

I wish the shipping was free since the item was price more then what it originally cost, but other then that everything went well..

Acheteur Vérifié

Published on 22/01/2023 à 22h29 following a purchase from 26/12/2022

Nothing to say, fast delivery

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Acheteur Vérifié

Published on 22/01/2023 à 19h51 following a purchase from 29/12/2022

the site is very clear fast delivery satisfied with delivery

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Acheteur Vérifié

Published on 22/01/2023 à 19h46 following a purchase from 15/01/2023

Top. Easy ordering, reliable tracking, delivered on time.
Thanks

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Verifizierter Käufer

Published on 22/01/2023 à 16h26 following a purchase from 10/01/2023

Inexpensive and reliable.

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Verifizierter Käufer

Published on 22/01/2023 à 15h24 following a purchase from 17/01/2023

Fast shipping, hardly slower than domestic. Item delivered 100% as described.

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Acheteur Vérifié

Published on 22/01/2023 à 15h14 following a purchase from 11/12/2022

Wide choice

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stéphanie G.

Published on 22/01/2023 à 14h35 following a purchase from 12/01/2023

Order on time very good packaging service correct and friendly welcome

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Acheteur Vérifié

Published on 22/01/2023 à 14h17 following a purchase from 15/01/2023

Order corresponds to my expectations

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