1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
2 orders and many problems because the site is full of misprints (references and prices on spray paints that are not good, in reality I received pots!!) 1st order with more than 100 € benefiting from free shipping!! BUT only on Mondial Relay delivery! Surprise! 8.5€ invoiced! 1st telephone contact a commercial gesture was granted to me. I kept the jars received to simplify the eventual return (if return I had to send photos of the jars received (hello trust) then wait for a return voucher to cover costs and new shipment when the return voucher is validated is returned scanned and returned to 1001hobbies, in short a hopelessly cumbersome! Ordered for €20 out of my own pocket to get the bombs, as they were more expensive than the jars. I called the store manager to ask her to send me bombs in similar shades, as not all the colors I received in jars were available. OK for me on condition of having the paint cans on Saturday morning by colissimo (everything was frozen on Thursday afternoon, but this condition was not respected because the parcel was taken in charge only on Saturday morning. I had asked for a parcel to be sent by chronopost but this was not possible. 1001hobbies does not work with chronopost but it is offered when you place an order (but as 1001hobbies had commercially offered me free postage this would have cost them around 20 francs. I have the feeling that this company is not rolling in money, being unable to spend 20€ to remedy their errors (not errors in the plural you read correctly) the store manager has to refer to his management for derisory sums. MORALITY: time wasted because I got my bombs within 8 days, 6 e-mails and 3 phone calls for only 2 orders!!!! To all modelers: before validating an order at 1001hobbies check everything (go to delivery options and there you'll see that delivery is free above 69€, BUT only in a relay point, if you order bombs in the spray paint section, check availability and the price displayed by contacting 1001hobbies by TLP, which is not normal. Another point: if you have a choice between TRUMPETER , REVELL and TAMIYA for the same model, don't choose TRUMPETER , the assembly instructions are useless and the parts to be painted are badly indicated. Best regards.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/08/2022
Pleasure to do business with, all aspects simple and easy, no problems.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
satisfied with the entire service
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Verified Buyer
Rating: 2 out of 5
following a purchase from 26/07/2022
Communication in regards to the shipping was very poor. I was told it would arrive in time for my sons birthday and it did not. I was disappointed.
Response from 1001hobbies
Hello , Thank you for your email we apologyze , please send us an email to [email protected] Best regards
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/05/2022
Received package in good shape although it was so late I forgot about it. Didn’t recognize company
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/07/2022
Everything was just as advertised and postal service to Tennessee, USA was fast. I would purchase from them again!
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 05/07/2022
Problems solved quickly and well.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/08/2022
Excellent website, good prices, quick service and delivery
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Hello super fast delivery and very good quality product
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
perfect *****
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 12/07/2022
Very good service,have to be patient but okay
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/07/2022
Easy to use, good selection of products and good delivery time
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 05/07/2022
Fast, accurate, on time, great packaging. Congratulations
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 22/07/2022
Great service!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/06/2022
Excellent product and service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/07/2022
Great service, informed me of expected shipping dates and items actually arrived ahead of time. Well wrapped and in great condition.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 31/07/2022
Quality material, well packaged and delivered on time.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/06/2022
Good service and product.
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 28/07/2022
very serious
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 21/07/2022
All good
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/07/2022
Very good, great service. I would recommend.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/07/2022
Customer service helpful, USPS fumbled, product is as described.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2022
Great inventory and fast service.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2022
Perfect service.
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Response from 1001hobbies
Daniel, Thank you for your comment and we apologize for this incident. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously! @bientot on our website, Laure
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/07/2022
Very long delay. I was inundated with useless emails. The "gift packages" were ridiculous. Nothing professional about it.
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Response from 1001hobbies
Hello Mr Anselme, Thank you for your comment. We would be grateful if you could send us a copy of the useless e-mails you mentioned, to the following address: [email protected]. Thank you for your feedback, 1001hobbies Customer Service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/07/2022
excellent service arrived before there delivery date of 14 days
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2022
As described, fast delivery
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Response from 1001hobbies
Nicolas, Thank you for your comment and we apologize for this incident. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously! @bientot on our website, 1001 Hobbies customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
Product delivered quickly. Small drawback, no packaging to hide the product.
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Response from 1001hobbies
Cathy Thank you for your comment and we apologize for this incident. We insist on the fact that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take them very seriously! @bientot on our website, 1001 Hobbies customer service
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 21/07/2022
Everything worked without any problems :)
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/07/2022
I've been a loyal customer for a very long time, so I'd like to understand how a product presented by the site is actually unavailable when it is elsewhere on the internet. Case of the 1/72 raiden/jack model... Pad happy and dishonest 1001
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/07/2022
What I ordered was shipped to me on time. It is not the first time I have bought from them. It must be for a reason.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/07/2022
I had a misunderstanding with them, when they contacted me everything was fixed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2022
Very good, neat package and very good delivery time.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 01/08/2022
exactly what I ordered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2022
Fast delivery, even to French overseas departments and territories.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 03/08/2022
fast delivery well and neatly packed
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/07/2022
Easy to use, accurate website.
great service.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2022
excellent!!!!
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
all OK
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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