Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2 and 5 stars

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Verified Buyer
Rating: 2 out of 5
following a purchase from 03/02/2017
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Response from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2017
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
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Response from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2017
Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
The items delivered were as ordered. The delivery time was also as advertised. A good experience that I would certainly repeat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
I was missing the paints (who knows why....) on my bike and I received them within the week.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
rien a redire cervice assez rap ih de toujour nikekel
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
Highly recommended Fast shipping 5-star service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2017
Very efficient and a great series
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2017
Fast shipping. Well packaged. I recommend 1001 maquette
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2017
Very happy because well received despite bad weather and order well respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2017
Very well delivered in point relay quickly enough everything was fine
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 30/01/2017
Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
the shipment corresponds well to what I ordered (decals and photo etchings) in a correct time all in a well protected envelope . salu
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
Perfect! All OK.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
My son's boat broke down excellent handling of the matter quick and efficient resolution
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Perfect, it's all in the title
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Highly recommended!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Respect of the order clear information on the different steps of the order follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Wide selection. Easy ordering. Fast delivery. It was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
exelent performance!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Product available.at an attractive price.well packed.I recommend this great site! For my part it's the 4th time I've ordered and I've never been disappointed!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/01/2017
No delivery, no reply to the 2 emails sent, parcel number indicated unknown to the Post Office, no explanations, NOTHING. I will not repeat the experience and reserve the right to give my opinion on the appropriate forums.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
I was able to find a piece I've been looking for for 5 years!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
First order at 1001 maquettes prestation sérieus
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2017
Fast delivery, very satisfying and simple purchase with good follow-up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2017
Package received on time with no problems. Site to consider for a future purchase.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/01/2017
Great company Very good to deal with, order came within their estimated time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
Very Fast corresponds to my comman
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
Great company Very good to deal with, order came within their estimated time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
Items match description fast delivery. ****
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
Fast, accurate delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
To be recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
Very very bi
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/01/2017
Great service....... Great service.... great products..... sent quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2017
I recommend this sitedelivery in time careful packagingI would certainly buy other products.merci continue to stay in this dynamic.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2017
Great service....... Great service.... great products..... sent quickly
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/01/2017
Tamiya cements The best price and the best product thanks a lot !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2017
Quality product delivered as expected (advertised lead time 6 days actual lead time 6 days. Satisfaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2017
Tamiya cements The best price and the best product thanks a lot !
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