Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2015
Product delivered in perfect condition and ahead of initial estimates. Excellent follow-up
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 04/10/2015
Great experience Very fast - very good - great place to shop on the internet +++++++
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 04/10/2015
No tracking code received although I paid extra for it much too long delivery time no response to messages.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2015
Order received on time delivery 4 days very good site I recommend sens probl
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2015
Great experience Very fast - very good - great place to shop on the internet +++++++
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2015
Delivery on time. No complaints
Translated reviews
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/10/2015
the order was served correctly and it is impressive the amount of products they have in stock.
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 30/09/2015
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/09/2015
Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/09/2015
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
Translated reviews
Response from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2015
site well detailedgood choice of products description of items and delivery times very clear fast shipping in short nothing to re
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2015
Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2015
I really appreciated the services of this site and I would recommend it without any worries:
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2015
Perfect transaction.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2015
Purchase giving me complete satisfaction
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2015
Excellent choice, good price, many references ... In short, a site to recommend to all model enthusiasts. A little extra would be to include the paint references for each model in the description, so that you can color-coordinate them and order both the model and the paint you want at the same time.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2015
Very poor quality - return to dispatch immediately
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2015
I'm very happy to find what I'm looking for as a Tamiya fan. the delivery is fast, which isn't bad either! so: very interesting prices good choice possible delivery ra
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2015
All things come to those who wait Patience is not my strong point Joking aside I am delighted to have placed an order with you thank you cordially Patr
Translated reviews
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 23/09/2015
Original article fast delivery. Thank you
Translated reviews
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 23/09/2015
purchase made successfully
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2015
no problem for ordering and delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2015
my order was carried out as quickly as possible, with reliability and a real concern for quality. But what sets 1001 maquettes apart is the step-by-step e-mail communication: order received, package ready, dispatch soon to be dispatched, etc. This is how you reassure and finally satisfy your customer.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2015
nothing to say!! perfect delivery. bravo to 1001 maquette
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2015
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2015
All it took was a few clicks and everything became a dream. Bravo for your thoroughness. Thank you for your professionalism.
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 19/09/2015
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2015
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2015
Great products!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2015
very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2015
The parcel arrived quickly. Brav
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 18/09/2015
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2015
I recommend 1001 maquette for those who are like me enthusiasts I find that there is a choice at interesting prices and that deliveries are respectedÃ
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2015
very good i wuz very pleased will deal with them again
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2015
very good i wuz very pleased will deal with them again
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2015
parcel received quickly well protected.nothing to criticize m
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2015
Order received on time I am satisfied with the seriousness of 1001 maquet
Translated reviews
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 11/09/2015
Fast and efficient
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2015
fast, high-quality service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2015
Quick and easy - nothing to report
Translated reviews