Customer reviews of 1001hobbies

delivery and product conform, but the packaging "gift" deserves more care!

Very good response to order

Wide assortment of products, you can also find puzzles now sold out elsewhere at affordable prices. Only downside the high shipping costs and the 16 days the courier took us from Normandy to northern Italy. I pointed this out via an email and the very kind Monique partially refunded my shipping costs. I will definitely be back.

This web site appeared to be a U.K. website, but item was sent from France, custom charges were more than 25% of the cost of the item which was not anticipated as bought from a U.K. website. Item did however arrive quite quickly but had some minor damage that was not worth sending back for. Overall ok but not sure i would use again.

I was hoping for more from the Zombi Pirates but unfortunately only the Davie Johns crew and that's a pity, definitely room for improvement!

Once again, an error in the products sent. I immediately informed and..... NO reaction. It's a pity. A few words to reassure the customer and repair the error (not serious) would suffice. It's not done. Why?......

Reliable store, shipping taken care of. I did not give 5 stars for 2 reasons:somewhat slow shipping (about ten days) and the surplus that is charged by paying with PayPal.

great site, nice products

Quite disappointed with my order. I ordered a product that I had ordered before from 1001hobbies but what I received was different from the previous time. I recommended the correct product from a competitor's site, too bad.

At first I was afraid it was a fake website and I could whistle for my ordered stuff. I did not receive an order confirmation and the items remained in my store manager after payment. Important tip: pay with credit card then you are always insured. It is difficult to get in touch. I only received an email confirmation of my order after about 2 weeks. From then on everything went fine. I got a nice mail with track and trace and a message when the goods had arrived in the Netherlands. The goods are shipped from France so it takes a while before you receive it. My order looked neat and was shipped fine. Really important to pay by credit card because the bank withdraws your money the moment you don't receive the goods. Paying via iDeal at such a time means that you simply lose your money if your order does not arrive. It put my mind at ease. However, I will think twice before ordering here again given the lousy communication.

I appreciated the tracking of my order, and the time between order and delivery.

I received 1 hu118 mat + 1hu 186 mat + 1 gloss 15 + 1 hu 65 mat , instead of 2 hu118 mat and 2 hu 186 mat , see the mail I sent you on your mail . (Error on your part)

Order and delivery were fine.

Fast service

everything is perfect as usual. i have total confidence in this site. don't hesitate.?

There's plenty to choose from, but the prices are certainly not the lowest on the market. The site is easy to use and the functionalities efficient.

So far all great but for paypal fees is no longer up to date

Easy navigation and choice of models. I may have been a little confused by the existence of the same model under different references, but the full list of references is usually given. I've seen better prices on certain models on other sites, but on the whole, 1001 hobbies' prices seem quite fair.

Too bad we were late?

R.A.S. NO PROBLEMS TO REPORT

very good

I'm satisfied with the navigation on the site, delivery is fast, the only downside is the prices which are higher than the competition.

good Correos super in correct address delivery.

The reference of certain products is not in conformity with delivery of another product.

Very slow delivery

it wasn't clear if it was an airplane to glue together, but this was more like a legoding

Website is reasonable. Do not find everything easy to find. Only a lot of choice.

Nice and short

Web-site: search function and dropdown menus work poorly.Web-shop: Supply and handling are toppie.I recommend it to everyone.

Hello, that's great, but if you spend more than a certain amount, delivery could be free, couldn't it?

Perfect as usual.

The search function of the site is good, if while scrolling I see an item that might be of interest and I click on it to look at it more closely and then want to scroll on again the page starts all over again and not from the point where I left off. This is inconvenient because then I have to scroll myself to find the point where I left off.

Puzzles look good and delivery was fast.

everything ok, with a little patience, still satisfied though

Well-done and intuitive site and well-stocked

Good presentation of the products in the catalog. Easy to order. Follow-up of the different stages of the order.

I have been a customer since 2013.
1001 has an excellent catalog of products, both models to assemble and tools and materials for modeling. That is why I am a loyal customer. However there is one aspect that should be improved and that is the delivery. Normally deliveries are not very fast and in some cases desperately long. My last order took exactly TWO months to arrive. However I hope to remain a customer.

Delays between order and delivery. In any case good continuation to soon.

Compliant order

all okay