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D
Rating: 4 out of 5
10/10
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Everything went well, thank you
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R
Rating: 4 out of 5
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.
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O
Rating: 3 out of 5
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
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J
Rating: 4 out of 5
Good offer, a bit slow in shipping.
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D
Rating: 3 out of 5
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
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F
Rating: 3 out of 5
I will be completely satisfied if my order WVVNBEWPI is also shipped to the same Pickup Point as this one.
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J
Rating: 3 out of 5
I have a pending claim for lack of material.
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F
Rating: 4 out of 5
Delivery time a bit long.
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J
Rating: 3 out of 5
The order was delayed a lot in being served, it was first available and then it was not, but the order was already paid for.
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Response from 1001hobbies
Hello,
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
L
Rating: 4 out of 5
Delivery time too long
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B
Rating: 4 out of 5
Fast shipping but the downside is that the figurines were not protected, luckily the boxes were not dented or anything.
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D
Rating: 4 out of 5
Simple and effective
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A
Rating: 4 out of 5
Very good article. Good cast.
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R
Rating: 4 out of 5
Perfect service, thank you.
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J
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
I took a while to receive my order but I finally got it. Effective customer service. I already made a purchase during Christmas 2024 that did not arrive at the pickup point, I filed a complaint and I was refunded the amount paid. This time I wanted to give the service another chance and although it took a while to receive the order, I was informed of the delay at all times and I finally received it, so I don't give 5 stars for the delay but for everything else it was very good, product in good condition and as described.
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Response from 1001hobbies
Good morning, We appreciate your detailed response and the trust you have placed in us once again despite your previous experience. We are glad to know that you have received your order and that you are satisfied with the product. However, we understand that the delay may have been frustrating and we thank you for your patience. Your comment encourages us to continue striving to improve the quality of our services and reduce delivery times whenever possible. Thank you again for your understanding and loyalty. Sincerely, 1001hobbies
P
Rating: 3 out of 5
incomplete and too long delivery
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P
Rating: 4 out of 5
The communication is slow, but everything has been received in good order.
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O
Rating: 3 out of 5
The package was in excellent condition and the site was very well stocked; however, I did not receive all the products from the order even though the order was delayed by 2 weeks specifically to provide me with those products.
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E
Rating: 4 out of 5
Delivery was made on the scheduled date, and well protected too.
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J
Rating: 4 out of 5
Everything is fine for this order - a bit long but, knowing that you work with your subcontractors, no worries. We just need to stay happy since the order is arriving, the main thing is that it still works. The times are not great at all, let's stay cool and happy as long as everything is still not too bad;) Best regards. Jess
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Response from 1001hobbies
Hello dear customer,
Thank you for your feedback and we understand your frustration.
However, we would like to draw your attention to the fact that you ordered enamel paint, a product that is unfortunately becoming increasingly difficult to obtain. Indeed, due to the potential health risks that this type of paint presents, our suppliers are now very reluctant to ship it to us.
We sincerely regret the delay caused by this situation, which is completely beyond our control. Please be assured that we are doing everything we can to respond to your request as quickly as possible.
Thank you for your understanding and we remain at your disposal for any further information.
Best regards,
1001hobbies
Thank you for your feedback and we understand your frustration.
However, we would like to draw your attention to the fact that you ordered enamel paint, a product that is unfortunately becoming increasingly difficult to obtain. Indeed, due to the potential health risks that this type of paint presents, our suppliers are now very reluctant to ship it to us.
We sincerely regret the delay caused by this situation, which is completely beyond our control. Please be assured that we are doing everything we can to respond to your request as quickly as possible.
Thank you for your understanding and we remain at your disposal for any further information.
Best regards,
1001hobbies
V
Rating: 3 out of 5
Unfortunately, I found, after placing the order (which arrived without problems), the same CB model from the same Ukrainian company for 20€ less. What a shame, otherwise I have nothing to say, they did their job, that's for sure.
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J
Rating: 3 out of 5
Delivery a bit long but overall very good professionalism
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L
Rating: 3 out of 5
The product is great and of incredible quality, but the lid that protects it came completely broken.
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F
Rating: 3 out of 5
1 item indicated was delivered incorrectly as it was not in stock contrary to what was stated on the website at the time of the order. There was a lack of communication to inform the customer about the item being out of stock. Nevertheless, a commercial gesture was made to compensate for the incident. In the end, a nice catalog, just need to improve the management of non-compliant cases.
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P
Rating: 4 out of 5
The products are of good quality. The orders arrive on time.
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L
Rating: 4 out of 5
Received well, but first the decals were on the wrong scale, then had to wait quite a while for the new shipment to arrive, and it didn't come to our expected home address but to a collection point. But all's well that ends well. Ultimately satisfied.
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R
Rating: 3 out of 5
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
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R
Rating: 4 out of 5
Very good.
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R
Rating: 4 out of 5
Unfortunately, the delivery took a bit longer, according to reports due to further delays in the supply chain. It would be good if the customer is informed of possible delays in a timely manner to avoid frustration or impatience.
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C
Rating: 4 out of 5
Delivery time too long compared to what was announced 20 days instead of 4
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P
Rating: 4 out of 5
Package received quickly. One downside: the crystal box was broken in one corner. Personally, it doesn't bother me because I can hide it (it's for housing a diorama), but I would understand if it doesn't suit others (NB: I have already seen the same issue in reviews on your site)
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J
Rating: 4 out of 5
Good service, but a delivery date is set and then it changes, and having an operator who speaks Spanish.
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G
Rating: 4 out of 5
The transaction was perfect but I consider the time elapsed between placing the order and shipping to be excessive.
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V
Rating: 4 out of 5
In principle, it's fine, just a small silly thing, why do you cover the labels of the paint cans? They have to be broken to see the code.
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A
Rating: 3 out of 5
I am disappointed with the delivery time. Apart from that, the order is as expected.
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R
Rating: 4 out of 5
Variety of models and good service
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A
Rating: 4 out of 5
The package was not well protected and wrapped. The tape was coming off, and we could access what was inside. But the box of my figurine was intact! I am very satisfied with it. However, I received my figurine 2 months later than expected, while I was given false arrival dates.
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A
Rating: 4 out of 5
As an online store, I find it correct, with a good selection and a lot of types of products for those who want to buy that kind of activity and acceptable prices. But the stock situation is not entirely clear; if it is available with same-day shipping, I don't understand why it takes two weeks to ship the purchase. From what I understood, they are distributors, where you place an order and they request it from the stores, which is why it takes time to ship the product. Only once they have everything do they send the product to the buyer, since what I bought was all available with same-day shipping, but still, it took 10 days. I am going to buy again knowing that there will be this delay in time.
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