Customer reviews of 1001hobbies

Nothing at all wrong with the sire or the service but the model is terrible im not even going to bother building it, I wish I waited and bout 1/350 by trumpeter or 1/400 by revell

Everything in order

Clear

Very good paint, but not fluid enough for the spray gun, which is annoying because it clogs. How can I make it more liquid?

A little pricey compared to other online (or sometimes physical) stores, but does the job and does it well.

Site deserved more details on products. Prices a little high. Expensive delivery costs with long lead times.

Despite a laborious delivery due to a long delay in restocking, I congratulate the customer service team who answered my questions and acted accordingly.

I found the 1001hobbies site very easy to navigate & when I saw a kit that I was really wanting to purchase at a good price, I saw this one.
I completed the purchase, including opening an account, very quickly on 3rd March, & waited for delivery.
As this is the most expensive kit that I have ever bought, (I have in the past with other suppliers, purchased & paid the cost of the kit as advertised on the website).
There was nothing on the order form I could find that informed me of any other costs. (billing informed me that tax was included within the price).
After 5 working Days, I contacted 1001hobbies by Email for an update & was informed that it would be shipped within 2 to 3 Working days. (that was fine).
I tried using the Tracking Facility on the website (typing in my Order Number), but that didn't work.
On the 17th March I received an Email from the Carrier informing me that the package was on its way.
On the 23rd March, I received a letter from "Parcel Force" informing me that a VAT charge + Clearance Fee was required to release this package.
I Emailed 1001hobbies & tried to use the "Support" facility on the website.
This only informed me that it would be answered "soon", (other websites can have an online chat available).
As I didn't receive an answer by 24th March, I contacted "Parcel Force" & paid the extra charges.
The kit was delivered on the 25th March.
What an excellent model, really pleased with it.
My reason for only giving 3 Stars is due to the "Not being aware the extra charges required to have this delivered",& taking 16 Working Days for it to be delivered.
I have received an Email from 1001hobbies on the 26th March, informing me that due to BREXIT, orders over GBP132 are subject to taxes requested by customs.
There is NOTHING that I could find on the Purchase Order informing me of this, even though in the same Email informs me that this information is indicated on the summary of my basket.
I have since tried to find this & still cannot find it.
My comment to 1001hobbies is, Please make this visible in UPPER CASE & HIGHLIGHTED, as you do for the "COVID HEADLINE ON DELIVERIES".
As I know this information now, I will take this into account, if I use 1001hobbies again in the future.

Serious site, high marks to Laure for her efficiency and kindness.

They have answered my inquiries.

Everything is fine

Interesting site for products not found elsewhere.

happy , quick response and delivery

Everything came! Wonderful

very late delivery

Sufficient information on state of affairs

good company suppling all the parts needed

No comments

Lots of choice, good quality, but one part was damaged because it was not well protected for delivery.

super

The paints are not all from the same range and some are of poor quality. The kawasaki light green ordered was khaki in color!!!!

Despite the slight drop in delivery speed (with the Brexit and the health crisis it's understandable), the service is excellent.

Delivered reasonably smoothly.

Too bad, my order is missing 1 item.

average but ... I would love to find the boxes of the French infantry and artillery at Waterloo from Airfix !!!

Items are passed between available products and undeliverable items. Pretty confusing.

en general, je suis tres satsfat, mais le cout de l'envoi etait un peu cher..

Well-satisfied, thank you.

I was caught by the variety of modeling products, I was looking for Russian ships and here I found them. Unfortunately there was a problem on the non-delivery of the order, it was lost, too bad because it was supposed to be a Christmas gift and ordering it 1 month or so before, I did not expect this. Contacted 1001hobbies several times and the order was shipped to me again without further charge, this shows the seriousness of the Company. However, the delivery waits are too long .

No problems, everything worked

As expected.

delivered on time and in good condition

The order is complete and delivered on time. The prices are right and the quality is second to none, so there's nothing to complain about because everything is perfect.

Very, very long shipping time.no info.only got information on request.item was okay.

Arrives a little late, but in perfect condition

They have all the products you could want, but the machine translated descriptions are almost as bad as the Chinese ones on Amazon. Sometimes I can't figure it out and refrain from buying.

all ok but response time was a little long

Just right

after a few chaotic orders, the site seems to have got its after-sales service and logistics back in hand. If confirmed, this will be an excellent site for model makers!

Good website, delivery well delayed though, lots of choice .