English 
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Rating: 3 out of 5
cols et contenu correspond a mes attentes sauf une refèrence réglèe financièrement et non recu mais en cours de régulation. bonne fête de fin d
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good quality products and fast delivery
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Rating: 3 out of 5
Shipping time announced 5-7 days Order placed on 812 and shipped today. So 13 days more
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A
Rating: 4 out of 5
package arrived on time and in very good condition
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Rating: 3 out of 5
top for the wooden models but the model of Leonard's clock is in plastic..........I must not have read properly or it was not well explained..........a little disappointed on this side the wooden ones are really top thank you however for the speed of e
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A
Rating: 4 out of 5
Product meets my expectations
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V
Rating: 4 out of 5
For a company out side of America the service is pretty good.
A
Rating: 4 out of 5
I found the ref. I was looking for shipping just a little long
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A
Rating: 4 out of 5
Fine, just a little long delivery
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V
Rating: 4 out of 5
Outside Company For a company out side of America, the service is pretty good.
Response from 1001hobbies
Dear Mr Kruszewski, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Rating: 4 out of 5
Outside Company For a company out side of America, the service is pretty good.
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Response from 1001hobbies
Dear Mr Kruszewski, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Rating: 3 out of 5
I am very pleased with my purchase but very unhappy because the instructions are not in French and it is very constraining to use my gift I sent an email but I received a response only for the purchase of spare parts and manuals.
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A
Rating: 4 out of 5
Complicated period in terms of dela
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A
Rating: 3 out of 5
First order, the item purchased was no longer available. I was offered a credit note, which I accepted, but it was for the wrong amount. The problem was solved immediately after opening a PayPal dispute. Second order made with part of the famous credit note. Order received complete and on time.
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V
Rating: 4 out of 5
The shipping time wasnt very clear The shipping time didnt seem very clear and I was unaware of how long my order would take. Once the shipping commenced it gave me a better idea of its status, just still not an overall delivery date. Otherwise, I was very pleased.
Response from 1001hobbies
Dear Mr Joaquin, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Rating: 4 out of 5
The shipping time wasnt very clear The shipping time didnt seem very clear and I was unaware of how long my order would take. Once the shipping commenced it gave me a better idea of its status, just still not an overall delivery date. Otherwise, I was very pleased.
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Response from 1001hobbies
Dear Mr Joaquin, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
V
Rating: 4 out of 5
Beautiful Tamiya model aircraft 1:48 swiftly delivered from France to Italian address in good condition. The laptop web site better than the iPhone version, which seems to have some key links missing (e.g. legal info and password reset)
A
Rating: 4 out of 5
Not so good as a first experience because I got the wrong merchandise. But very well afterwards because after an email they acted immediately to send me the right merchandise. I will definitely buy again.
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Rating: 3 out of 5
As much as in general it is a serious efficient store with good assistance over several years I have had some unpleasant surprises including lastly sending a model that was not ordered instead of one moreover of a different scale that was no longer available even though it showed up on the site. I don't know if the mishap was due to a failure to update the site in real time but I would have found it more logical to keep the money on credit for a later order rather than send a model that I was not interested in forcing me to waste time sending it back. That aside, I am pleased with the wide variety of models and the reliability of the system.
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Rating: 4 out of 5
I'm very happy with my order, but I'd like to point out that it took me more than a week to receive it, and that it was impossible to track it.
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A
Rating: 4 out of 5
I ordered it 20 days ago and paid for it, but when I log in to the parcel delivery service I see that it hasn't been sent by 1001hobbies. I then asked why by e-mail and got no answer. I have adapted it because a good follow-up has been made.
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A
Rating: 4 out of 5
Very good product fast delivery
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Rating: 4 out of 5
If the order took a long time to reach me the items are conform
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A
Rating: 3 out of 5
Long delivery times
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Rating: 4 out of 5
Great store and lots of wonderful products. However, my order of 23 11 arrived on 1712 ( contrary to the delivery forecast at the beginning of December) I would have liked to have been warned when I placed my order that the toy was not available immediately. This is a
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A
Rating: 3 out of 5
Package arrived with new product box already opened previously with bumped and crushed corner and broken opening tab
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V
Rating: 4 out of 5
Somewhere along the shipping path the… Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.
Response from 1001hobbies
Dear Mr FEDERHOFERi, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Rating: 4 out of 5
Please .... pay attention to the delivery time.
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Rating: 4 out of 5
order very easy on the site reception of the goods the day envisaged... perfect now it does not remain any more but to see once the model my
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A
Rating: 3 out of 5
Delivery time long
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A
Rating: 4 out of 5
Somewhere along the shipping path the... Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.
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Response from 1001hobbies
Dear Mr FEDERHOFERi, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Rating: 4 out of 5
perfect merchandise. shipping a little slow but nothing negative to report.
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V
Rating: 4 out of 5
Delivery was prompt. Everything was well packaged. Again and again.
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V
Rating: 4 out of 5
GREAT SELECTION OF HARD TO FIND ITEMS (FOR SOME ITEMS THIS IS THE ONLY PLACE I HAVE SEEN THEM FOR SALE) PRICES WERE AVERAGE PROMPT DELIVERY NO MISTAKES AND ALL ITEMS WERE IN STOCK
V
Rating: 3 out of 5
Love the kit Vive la France!
C
Rating: 4 out of 5
little possibility to speak in Spanish on the phone
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Rating: 4 out of 5
Good Service, Bad Package Tracking No problems except I paid the extra charge for tracking in the USA and the “tracking” was basically useless. It never gave me an actual location, just (eventually) that the item had been delivered to the destination country...pretty broad as it’s a pretty big country. But the model did arrive safe & sound, and in general I was pleased with the service.
Response from 1001hobbies
Dear Mr Arnold, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
G
Rating: 4 out of 5
Neat heur That will get me through the lockdown
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G
Rating: 4 out of 5
Fast delivery good service
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G
Rating: 4 out of 5
Good experience It is only not that nice to recieve emails in french when you cannot read it The website is in multiple languages only the emails not yet
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