1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
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Response from 1001hobbies
Dear sir Graham, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
very slow delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
No problem with the order but the delivery took far too long. More than a month is not right...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
I'd like to come back to my previous negative review. The after-sales service contacted me on 2 occasions to try and find a solution with their supplier for the missing parts. I appreciate this commercial approach and hope that it will help me to find a solution.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 10/12/2020
My second order with 1001 and also this time arrived well Clear site good contact via email There is nothing wrong with that The order on the other hand has taken 18 days Probably to not have to build large stocks to have they do not have everything in stock This long delivery time was not clear to me Now I know this I can take it into account
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/12/2020
The postal service is very, very slow and prices can be improved.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/12/2020
I ordered a product which I later found out had to be sourced from elsewhere so there was a delay. I did receive the goods in due course. However, my biggest gripe was the lack of and poor communication throughout. Otherwise ok.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 09/12/2020
3 stars because very fast delivery is well highlighted on the site.... To me only after reminder and Delivery after more than 3 weeks.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/12/2020
I can't write a review when I haven't… I can't write a review when I haven't received my order
Response from 1001hobbies
Mr. Dixon, Thank you for your feedback. We inform you that your package is in transit and has just arrived in the US country. Thank you for your patience, We wish you a merry Christmas and a happy new year. Yours sincerely, Customer care
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
If the product is out of stock, it becomes complicated. Review communication with customers...
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 09/12/2020
Well ok great offer but by phone very poorly accessible get a tape to hear but is not transferred
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
I am very satisfied. I received the items I ordered in a reasonable time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
I can't write a review when I haven't... I can't write a review when I haven't received my order
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Response from 1001hobbies
Mr. Dixon, Thank you for your feedback. We inform you that your package is in transit and has just arrived in the US country. Thank you for your patience, We wish you a merry Christmas and a happy new year. Yours sincerely, Customer care
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/12/2020
Nothing to say
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/12/2020
Very satisfied with the first rate quality of my purchases which were mostly detail kits for the Tamiya P-38 I�m building. These pieces really enhance the kit building. I�m in the United States so I have to anticipate the shipping times but I know that up front. Seems to have anything a modeler could possibly need so I will definitely buy from again for the Sherman tank and Wildcat kits I�m building next.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 08/12/2020
Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/12/2020
Neatly delivered to your home This time it went via post nl and arrived at the right time
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/12/2020
Order and delivery went correctly (little delay due to busy period)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
perfectly packaged parcel great choice in your store but a little downside: a little long to get the order and impossible to contact you by phone for advice and misunderstanding on your promotions (figurines French tanker promotion at 10.79e and I paid 11.9
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
Very long 20 days after ordering. Let's hope it's because of the co
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
I give HOBBIES 4 stars but zero for the model I received. I thought I was getting a French-made plane but it's Czech-made. It's impossible to cut the small parts that are welded to the sprue, and there's no glue to stick them together! You have to use a saw to separate them. The molding is disastrous: the plastic is very bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
I still haven't received my November 25 order and it's now December 8. I hope to receive it before Christmas otherwise my 10 year old son will have nothing under the tree. For a first order I'm
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Compliant product
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/12/2020
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
Response from 1001hobbies
Hello, Thank you for this comment on this product. We thank you for taking the time to give us your opinion and regret that it does not suit you! best regards Les service client
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 07/12/2020
You pay for shipping with DPD more than normal and then you get a mail that your package is handled by B-post Everything was on time but too high distribution costs why not directly B-post Also no choice of shipping: why no possibility to have something delivered later with lower shipping costs not everything has to be available tomorrow A review is nonsense if there is no response I'll wait a bit Greetings Werner
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/12/2020
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The assembly instructions are not in French. Dommage Model being assembled
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Impeccable delivery in a very short time despite the current situation. Content as expected. Me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Complete order relatively fast delivery (because of covid) Good service as usual
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
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Response from 1001hobbies
Hello, Thank you for this comment on this product. We thank you for taking the time to give us your opinion and regret that it does not suit you! best regards Les service client
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/12/2020
One of the few stores that had the product in stock. Ordered it on line Sunday night. Was delivered to my house in western Canada by lunch on Friday.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/12/2020
Items were delivered for the agreed price and within the agreed time Not the fastest delivery but that was also indicated in advance Well a special packaging no box but all items packed together and taped in bubble wrap! But that does not affect the article so fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Good service, friendly welcome on the phone. Covid conditions are not favourable for fast order processing, so patience is required, but the merchant is not responsible for this.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Beautiful make-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
I find that every time I call I am very well received but I would like to place my order over the phone and not pay an extra charge.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
yes, we were satisfied with this order, which was exactly what we had ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Delivery a little long, even though there was no reference waiting to be supplied when the order was selected on the Internet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2020
Very long delivery time...maybe it's related to covid ??? But this is really very long. Otherwise product conforms (Christmas gift so not yet o
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 05/12/2020
Comprehensive site although every time you leave the article folder you have to revisit all the pages from the beginning. However OK.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 05/12/2020
P-51D mustang. The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.
Response from 1001hobbies
Dear Mr. Hawkins Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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