Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
bonjour je suis satisfait de mon achatmème si ce n'est pas les canons semblable de la maquettea ira quand mème Délai de livraison corr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
Very happy with the figurines. On the other hand, the Chronopost delivery was mediocre. The drivers were unable to deliver the parcel to the right address.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 31/07/2020
I received your package from France to California USA in 3 days! Amazing service during this pandemic. My only complaint is that I did not realize the electric racetrack would have European plugs. Guess I missed that info in the product description. A quick run to the drug store to get an adapter solved the problem.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 30/07/2020
maximum availability and perfect inballo thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Fast and complete. Already 2nd order. Nickel.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Shipping time a little long due to only one product out of five ordered, otherwise everything is perfect and thanks to the whole company. À
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Verified Buyer
Rating: 4 out of 5
following a purchase from 30/07/2020
Excellent price. Postage time quite long item well packed. Overall would use 1001 models again . Thank you
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/07/2020
Received what I ordered in a reasonable… Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
Response from 1001hobbies
Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 29/07/2020
Serious and professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Delivery on time and parcel compliant. But I am still waiting for the delivery of my previous order placed 15 days ago. SOUBEYRAND GÃ
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Received what I ordered in a reasonable... Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
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Response from 1001hobbies
Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/07/2020
I had to wait a very long time for the model building boxes and the delivery man could not find my address??These apartments have been there for eight years!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Package arrived in a timely manner Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
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Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/07/2020
Package arrived in a timely manner Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/07/2020
Ordered a PE set for the Arizona in 1:200 scale. According to the item description, delivery would be on July 20th. So I waited. On the 20th the status was actually set to ""shipping is being prepared"". On the 21st the package went out and UPS number was provided. Received item via UPS on the 24th as announced via UPS. Shipment was probably from France. The packaging in the envelope of the PE set shows some signs of damage. Either the UPS courier had a bad day or the employee who packed the item. But otherwise the PE set is complete and in good condition. So the bottom line - ordered and received as 1001Modellbau.de had stated in the item description. Because of the packaging one star deduction otherwise it would have been 5.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/07/2020
Excellent Item and Fast Shipping! AAA+++... Service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
A little lack of information just after the purchase, but nothing serious. All you had to do was ask and the answer came very quickly. As for the rest, everything was fine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
In general, everything was fine, until a major problem arose recently when certain items were noted as being "in stock" and when the order was placed, they became "in restocking", which is not far from a dishonest procedure, especially as these same items said to be "in restocking" on the order summary remain "available" on the site. In practice, this means they take the order without knowing when or if they'll get it. Not very fair
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/07/2020
Very slow postage took weeks for my items to arrive. Then disappointed when it finally arrived the shell that came was clear when I was expecting a painted one
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/07/2020
From 69 euro shipping it is free shipping it says on the site you come to pay comes directly 1099 euro I find it a lot of money for the volume of the kit you get and also little information around it Long shipping time
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/07/2020
Excellent online store of various models and accessories. You can also find models that are hard to find on the market. The only problem is the cost, which I find excessive in some cases.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/07/2020
Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2020
2 orders placed on this site. Nothing wrong with the products. On the other hand, the delivery date is never respected - it takes 1 week to arrive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
Very good! for it to be perfect it would be necessary to reinforce a little the packing of the parcels which are sometimes badly handled during their delivery!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2020
Only problem: delivery a little slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
I am satisfied with the responsiveness of the after-sales service and the products received. Small downside: you have to be patient
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/07/2020
Arrived on time packed well very pleased with outcome will use again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
Nothing is perfect in this world...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
For my first order, a very long lead time, admittedly during the containment period, but lack of communication. A lot of improvement with the second order, both in terms of delivery time and availability of products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
No complaints. Order processed quickly and shipped just as fast
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/07/2020
Coincidentally this model is reasonably normally priced but I regularly come across aircraft kits that are 2x as expensive elsewhere good example is the Tamiya P28 Lightning1:48 scale costs at you €110- while everywhere else €65- To €69- as well as the AirfixMosquito scale 1:24 at julle far over the €200- while you m elsewhere can buy for half this strikes me with many of your packages why is this so? But ordered items from me are always very good and fast delivery so that is top With kind regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2020
It's a gift that hasn't yet been given to its recipient, so I can't say much more than that. Dice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2020
Delivery time a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2020
Assembly too simple, done in 1 hour by a 16-year-old. Plastic vehicle
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/07/2020
I still have not used. I still have not used.
Response from 1001hobbies
Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
I still have not used. I still have not used.
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Response from 1001hobbies
Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/07/2020
It took much longer than the offer stated but 1001 Modellbau managed to deliver this very rare kit. And in perfect condition. I am thrilled.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/07/2020
Well done and thank you. Well done and thank you.
Response from 1001hobbies
Dear Crowley, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Well done and thank you. Well done and thank you.
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Response from 1001hobbies
Dear Crowley, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 21/07/2020
If there was a zero rating l would use it. I ordered 2 separate decal sheets. One said ships today and the other said ships in 3-6 business days. After 14 days l contacted them and they told me one 1 item was out of stock and they advised they were looking for another supplier. I asked them to send me the one item they had and they refused. I asked them to cancel the order and issue a refund they refused stating their logistics would make that impossible. They also advised that their ""logistician""??? could not perform that function. They are as bad as the Chinese company Goutuin. They advertised and sold merchandise they didn't have and they also reused refund. In closing 1001 Hobby kits sucks and I will never do business with them again and recommend that you don't either.