Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The order was perfect, well protected and exactly as advertised. The problem is the time that the website indicates for shipping. In my case the shipment arrived two weeks later than expected.
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Response from 1001hobbies
Thank you for your feedback. We are glad to hear that your order arrived in perfect condition and as you expected. We are sorry to hear that the shipping time was not as indicated on the website, and we appreciate your patience. We are working to improve delivery times and make sure that shipping information is more accurate in the future - we look forward to providing you with an even better experience next time!
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Willem G.
Rating: 4 out of 5
following a purchase from 26/12/2024
Satisfied.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Andreas K.
Rating: 4 out of 5
following a purchase from 28/12/2024
Everything ok; long waiting time, but this was announced
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Dario F.
Rating: 4 out of 5
following a purchase from 13/01/2025
There is always a wide selection of good products you are the best company in Europe.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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CLAUDE T.
Rating: 3 out of 5
following a purchase from 04/02/2025
the site is correct research feasible great choice but for paintings HUMBROL problem of availability even in the event of delivery "missed" because 2 pots HU030 not included at the time of delivery in spite of validated order and carried out payment and the worst without explanation (intact packing however then?).
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Response from 1001hobbies
Hello Mr Tonnelier, Thank you for your feedback and for your confidence in our store. We're delighted that you've found our site to be practical and to offer a wide choice of products. Concerning your order, we are sorry for the absence of the two Humbrol HU030 paint pots. We have added them to the order which leaves on 12/02/2025. We apologize again for this error and thank you for your patience. Sincerely, 1001hobbies
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Emmanuel O.
Rating: 3 out of 5
following a purchase from 29/01/2025
DELIVERY TIME
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Response from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. Your order was placed on 29/01/2025 at 18:09 and shipped on 04/02/2025 at 16:59, for delivery on 06/02/2025. We regret that you found this delay long. We understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
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Cristiano D.
Rating: 3 out of 5
following a purchase from 07/01/2025
Poor packaging method, there is little material inside the shipping package, items rub against each other during the journey, and packaging can be ruined.
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Response from 1001hobbies
Hi, We are sorry about this comment and apologize. Customer service is available if you would like to discuss this issue. Sincerely, 1001hobbies
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Waschbear T.
Rating: 4 out of 5
following a purchase from 18/01/2025
It was stated with an estimated delivery time of 3-5 days. In the end it was a little over 2 weeks. But it arrived safely and that's the main thing
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Florian K.
Rating: 4 out of 5
following a purchase from 05/01/2025
Delivery time as stated, goods well packed, only free shipping from €99 did not work.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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christophe C.
Rating: 3 out of 5
following a purchase from 25/01/2025
As usual, the products "available" are not and must be ordered from the supplier. So the delay was too long for me.
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Response from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. In the case of your order, the delay was longer because the product was ordered from our supplier in England. Customs clearance is still a complex process, which lengthened the delivery time. Moreover, as this supplier is one of the few to offer this type of product, we are keen to continue offering you rare and specialized items. We fully understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
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Christian L.
Rating: 3 out of 5
following a purchase from 24/01/2025
As ordered except for delivery time. Indicated available on the site but 2 weeks for delivery
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Response from 1001hobbies
Hello Sir We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have assisted you in speeding up the processing of your order. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
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Michel B.
Rating: 3 out of 5
following a purchase from 14/01/2025
More than 3 weeks to receive the order that was marked available on the site seems a long time. Otherwise R.A.S.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
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YVES D.
Rating: 3 out of 5
following a purchase from 20/12/2024
Despite an initial misunderstanding on my part about the item being "available" rather than " in stock" (be careful), the product arrived without undue delay, given its original provenance (US). Arrived well packaged. Satisfied.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
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Marc A.
Rating: 3 out of 5
following a purchase from 22/01/2025
Improve the legibility of items available on the site to avoid long delivery times. Otherwise, overall, nothing to complain about on delivery.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Yours faithfully
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Gilles M.
Rating: 4 out of 5
following a purchase from 21/12/2024
Very good
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Julie M.
Rating: 3 out of 5
following a purchase from 05/01/2025
Took so long. Not much communication did not respond to emails
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Franky V.
Rating: 3 out of 5
following a purchase from 04/01/2025
My ordered product (model airplane) was shipped from France, so obviously a longer delivery time. Was not really a problem for me.
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carlo C.
Rating: 4 out of 5
following a purchase from 25/01/2025
Assortment of models good,on-time delivery,..a few more offers or discounts may attract more purchases
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Arnaud F.
Rating: 4 out of 5
following a purchase from 31/01/2025
Satisfied. Too bad the shipping costs are high.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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jean francois D.
Rating: 4 out of 5
following a purchase from 03/01/2025
I'm satisfied with the information on order preparation and the progress of the whole system. I don't have to go looking for information, it just arrives. Bravo .
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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francis J.
Rating: 3 out of 5
following a purchase from 02/01/2025
delivery too late
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Yours faithfully
M
Maite G.
Rating: 3 out of 5
following a purchase from 02/01/2025
The product is very good, the only complaint I have is that it took much longer to arrive than what it said on the website at the time of purchase. If they improve the delivery it will be perfect. Thank you
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Patricia S.
Rating: 3 out of 5
following a purchase from 24/01/2025
I bought brass rods because I wanted them to be straight. They were sent in an envelope that was folded a little to fit in the letterbox.... You could have used rigid packaging...
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Response from 1001hobbies
Hello Madam, We're sorry to hear that the brass rods you ordered did not arrive in perfect condition. We fully understand your disappointment and regret that the packaging used was not rigid enough to guarantee optimal protection. Your feedback is valuable and we will take it into account to improve our packaging methods for this type of product. We apologize again for this incident, and remain at your disposal should you have any questions. Best regards Laure
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Alain C.
Rating: 3 out of 5
following a purchase from 08/01/2025
First order on this site on January 8 and delivered on February 3 because on this site the mention available means at the supplier but is not mentioned which is misleading because according to 1001 hobbies that means at the supplier but that I knew after placing order moreover no time was mentioned in the exchanges by mall therefore I had to raise 3 times to have a date of arrival of the product on the other hand I always had an answer to my reminders but I do not think of recommending on this site.
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Response from 1001hobbies
Hello Sir? We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do everything in our power to ensure that this situation does not recur. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001HOBBIES
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Antoinette L.
Rating: 3 out of 5
following a purchase from 23/01/2025
Problem with delivery
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Response from 1001hobbies
Hello Madam We regret this error and apologize for the inconvenience. However, we would like to draw your attention to the fact that your order was pre-ordered at the time you placed it. This information is indicated both on the product sheet and in the confirmation of receipt sent by email after your order. We apologize once again. Sincerely, 1001hobbies
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Davide D.
Rating: 4 out of 5
following a purchase from 06/01/2025
Item arrived in excellent condition, in reasonable time and active and efficient customer service!
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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desire L.
Rating: 4 out of 5
following a purchase from 17/01/2025
took a little too long to receive the order well delivered and well packaged
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Roberto G.
Rating: 4 out of 5
following a purchase from 02/01/2025
Precise and punctual.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Walter H.
Rating: 4 out of 5
following a purchase from 18/01/2025
Everything in order, delivery perhaps a little too long.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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José Miguel O.
Rating: 4 out of 5
following a purchase from 23/01/2025
All good although the model box was broken on the outside (not the shipping box) and taped with tape. The internal contents were intact.
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Response from 1001hobbies
Thank you for your comment. We're sorry to hear that the model box arrived damaged, but we're glad to hear that the contents were in perfect condition. We will work to improve the packaging to avoid these issues in the future and hope to see you soon for another purchase!
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benoit G.
Rating: 3 out of 5
following a purchase from 09/01/2025
As I've already written to you, it would be good if the labels on the jars didn't obscure the reference number. What's more, your paints are overpriced compared with other claims for the same brand and manufacturer.
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Response from 1001hobbies
Thank you for your feedback. We understand your point of view regarding the labels and will do our best to improve the visibility of the references. As for the price of the paints, we have taken your comment into account and will check the competitiveness of our prices. Your opinion is invaluable to us in improving our services. Have a nice day!
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Rene C.
Rating: 3 out of 5
following a purchase from 06/01/2025
medium
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Response from 1001hobbies
Thank you for your feedback. We take your comments into account and are always listening to improve. Feel free to share more details if you like. Have a nice day!
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Philippe G.
Rating: 4 out of 5
following a purchase from 30/01/2025
Delivery was announced after 2 working days, i.e. Monday 03 Feb. I was absent on Saturday morning 1st February. When I returned in the afternoon, I was surprised to find my order... thrown over the 2.20 metre high wall!... No damage to the parcel, but a phone call could have made delivery easier and safer!...
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Response from 1001hobbies
Thank you for taking the time to share your experience. We fully understand your dissatisfaction with the way the delivery was made. This is not the norm and we will pass on your comment to the relevant departments to ensure this does not happen again. We appreciate your feedback and remain available for any further questions. Have a nice day!
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Luisa B.
Rating: 4 out of 5
following a purchase from 19/01/2025
The packaging unfortunately arrived a little dirty, but otherwise everything was fine. I only found the website a little uncertain at the beginning but it turned out differently.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Antoinette L.
Rating: 4 out of 5
following a purchase from 27/01/2025
No problems with my order but disappointed with the delivery
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Response from 1001hobbies
Thank you for your feedback. We are pleased that your order was compliant, but we are sorry that the delivery did not meet your expectations. Please feel free to share more details if you would like us to look into this further. Have a nice day!
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Jan V.
Rating: 4 out of 5
following a purchase from 16/01/2025
Well finished
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
J
Jan L.
Rating: 3 out of 5
following a purchase from 27/01/2025
Fine, only delivery takes several days (week). You think you are ordering on a Dutch site but it turns out it has to come from France.
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Eric Felix K.
Rating: 4 out of 5
following a purchase from 19/01/2025
Goods arrived earlier than expected, but the boxes received a little damage during transportation. However, the contents were not damaged.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Olivier L.
Rating: 4 out of 5
following a purchase from 07/01/2025
Wide range of products
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Alain T.
Rating: 4 out of 5
following a purchase from 22/01/2025
Delivery time and delivery ok, products a bit expensive for a very average quality!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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