Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 3 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2020
I was very upset when UPS sent me an... I was very upset when UPS sent me an email telling me my F-106 model had been delivered and UPS had not been seen on the street I live on. So I start a claim against UPS and the claim was denied because only the shipper can file a claim. On the third evening while I was working on the claim I received a phone call from someone 4 blocks away informing me that they had my shipment. It was addressed to me but had the wrong address on the package. This kind person researched my name and found my address and they were on the to deliver it. I checked the order and my mailing address was correct. Someone at the shippers end entered the wrong address. The model looks great but I will have to find a way to remove the decals and put the set I ordered on. I wish they produce the aircraft model without decals so customers then apply what they want on them.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/07/2020
I was very upset when UPS sent me an… I was very upset when UPS sent me an email telling me my F-106 model had been delivered and UPS had not been seen on the street I live on. So I start a claim against UPS and the claim was denied because only the shipper can file a claim. On the third evening while I was working on the claim I received a phone call from someone 4 blocks away informing me that they had my shipment. It was addressed to me but had the wrong address on the package. This kind person researched my name and found my address and they were on the to deliver it. I checked the order and my mailing address was correct. Someone at the shippers end entered the wrong address. The model looks great but I will have to find a way to remove the decals and put the set I ordered on. I wish they produce the aircraft model without decals so customers then apply what they want on them.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/07/2020
I was very upset when UPS sent me an email telling me my F-106 model had been delivered and UPS had not been seen on the street I live on. So I start a claim against UPS and the claim was denied because only the shipper can file a claim. On the third evening while I was working on the claim I received a phone call from someone 4 blocks away informing me that they had my shipment. It was addressed to me but had the wrong address on the package. This kind person researched my name and found my address and they were on the to deliver it. I checked the order and my mailing address was correct. Someone at the shippers end entered the wrong address. The model looks great but I will have to find a way to remove the decals and put the set I ordered on. I wish they produce the aircraft model without decals so customers then apply what they want on them.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2020
long wait but good product .
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2020
Received quickly Great I recommend A small downside everything is in English my son who is 9 years old is satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2020
Very satisfied as usual i. laure
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Fast delivery but I already have a problem with the battery power supply.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Very good communication, but unfortunately the box was damaged when I received the parcel (although the contents seem to be in good condition). I would also have appreciated it if delivery problems had been announced on the site (which advertised delivery in 48 hours) before the order was placed and not just afterwards in the
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2020
Hello I'm still waiting for an order placed on 03.07.2020 but otherwise I'm generally satisfied with the services offered. The solido military range you offer is very disappointing.... these are not the solido of my childhood. Me
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/07/2020
The mould itself was good- the parts… The mould itself was good- the parts were of good quality and were an army green colour, making it easier to paint after assembling. However, it did not include decals. Also, the instructions omitted certain parts and were difficult to understand.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
The mould itself was good- the parts... The mould itself was good- the parts were of good quality and were an army green colour, making it easier to paint after assembling. However, it did not include decals. Also, the instructions omitted certain parts and were difficult to understand.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
Hello. Access to your site with a password that has to be reset each time. The rest ok. Sincerely
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/07/2020
Model review Good friendly staff very helpful
Response from 1001hobbies
Dear Smith, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. :) Customer service 1001 hobbies.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/07/2020
Service from 1001 hobbies was good Service from 1001 hobbies was good but what I bought was rubbish. I have bee flying radio control aircraft for over 40 years but made the mistake of buying a glider based on the description only to find that it appeared to be a very expensive toy and it went straight in the rubbish bin. You live and learn.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2020
Delivery time a bit long
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2020
Very good service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2020
Service from 1001 hobbies was good Service from 1001 hobbies was good but what I bought was rubbish. I have bee flying radio control aircraft for over 40 years but made the mistake of buying a glider based on the description only to find that it appeared to be a very expensive toy and it went straight in the rubbish bin. You live and learn.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2020
Model review Good friendly staff very helpful
Translated reviews
Response from 1001hobbies
Dear Smith, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. :) Customer service 1001 hobbies.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/07/2020
Service from 1001 hobbies was good but what I bought was rubbish. I have bee flying radio control aircraft for over 40 years but made the mistake of buying a glider based on the description only to find that it appeared to be a very expensive toy and it went straight in the rubbish bin. You live and learn.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/07/2020
Delivery took far longer than expected. I think they may not have had my order in stock
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/07/2020
I placed an order on June 9th supposed to arrive between 6-8 July. As of today 13th I have not received any mail or any information about my order IE6SXCJQR. I call customer service and the girl who takes me does not know how to give me a clear answer in August I go on vacation and I would like to know if I will have it before or someone tell me something conc
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2020
The box was in very poor condition so I have to check the contents for damage first. The packaging was perfect, but the box containing the model was crushed in more ways than one.
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 10/07/2020
Top material Too bad the box was a bit broken But the material was still fine
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2020
well received just the delay a little longer than expected but maybe it was the deliverers fault
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2020
Product conforms to my expectations. Correct delivery
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 08/07/2020
Great choice of model paints Great choice of model paints. Delivery took a while but I think that's to be expected at the moment with the pandemic. When I contacted them I got a quick response from customer services to apologise and explain the delay was down to one paint being temporarily out of stock. Overall, good service and would use again.
Response from 1001hobbies
Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
concerning the delivery not delivered by hand to the hotel next door. Perfect packaging. Lack of explanation on the instructions and still waiting for an answer to my questions.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Great choice of model paints Great choice of model paints. Delivery took a while but I think that's to be expected at the moment with the pandemic. When I contacted them I got a quick response from customer services to apologise and explain the delay was down to one paint being temporarily out of stock. Overall, good service and would use again.
Translated reviews
Response from 1001hobbies
Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2020
Delivery time a little long but otherwise perfect service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2020
4 stars only so that my message is not censored by the site. In fact, all messages below 4 stars are hidden by the site to show only good reviews. Uneven delivery times: some people receive it in 2 days, while others don't hear from me for 1 month. I was supposed to receive my order in 48 hours, but I got it 15 days later. Packaging not as good as competitors. Order as per photos. Probably the last
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 07/07/2020
A fair price on a discontinued model shipped internationally and received in 10 days what more can you ask for? And I didn't have to worry about getting scammed.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/07/2020
It has good stock, the service is good and the orders arrive in good condition. Perhaps the shipping could be improved because as a rule it takes quite a long time.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/07/2020
Kit is on a par with other quality 1/48… Kit is on a par with other quality 1/48 scale models
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/07/2020
Geen Nederlandse handleiding Geen Nederlandse handleiding
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
Kit is on a par with other quality 1/48... Kit is on a par with other quality 1/48 scale models
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2020
Geen Nederlandse handleiding Geen Nederlandse handleiding
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/07/2020
Reliable siteema I did not find much general assortment model cars I was interested in the Ferrari to give as a gift and it's fine I had ordered red ede and arrived blackin fact in the next orders specified it. Anyway you are fast (codid aside)and reliable and the goods arrive undamaged.
Translated reviews
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 30/06/2020
The delivery was weeks later than indicated when ordering I had to contact them myself to suggest splitting my delivery into the items that were in stock and those that had not yet been delivered by the supplier In the end, everything took so long that I did indeed receive the delivery in two packages on the same day :-(
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
Fast delivery despite the context of the pandemic the stock is well stocked just the prices higher than your competitors too bad! If not in stock elsewhere I recommend you. Sincerely . M
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
I have changed my mind following the sudden release of my order, which was finally processed and delivered in 7 days after 15 days without any news. In conclusion, the debit is immediate but the tracking of the order needs to be reviewed as I still had to contact the store again for my order to be unblocked. The parcel is clean
Translated reviews