Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 281 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2019
Top service and delivery Too bad one of the kits is missing a brush
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2019
Fast service, neat packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2019
It would be a good idea to provide a special assembly guide for beginners.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/05/2019
Very good service fast delivery and no problems. Material arrived in perfect condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
Good productJust a little surprised by the size of the pots I have larger pots. .delivery time compliant .I recommend this si
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2019
Parcel sent by 1001 maquettes on 300419 not received in relay point on 80
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 07/05/2019
Models = very good Processing = no problems Delivery = European delivery !
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/05/2019
Rare kits available. Ships on promised timetable Packaging was so-so They state clearly that it takes them 3-5 days to ship, and it does. But, they have had out of productions kits I have been unable to source anywhere else. I can accept the wait. Of the two kits I purchased, both large, and both shipped transatlantic, one was packed beautifully, the other not particularly well, resulting in the manufacturer's box seal breaking in transit and slight crushing damage to the box. The kit was complete and undamaged. Both kits came with faded box art - so if I was buying to build, my experience was excellent. If I was buying to collect, I would have been less happy.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/05/2019
Fully satisfied with the products I purchased. Thank you 1001 Maquettes
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/05/2019
Great assortment a little slow shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2019
nothing to say its perfect fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2019
Package arrived on time. Some prices higher than the competition. Otherwise good catalog and wide selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2019
Rare kits available. Ships on promised timetable Packaging was so-so They state clearly that it takes them 3-5 days to ship, and it does. But, they have had out of productions kits I have been unable to source anywhere else. I can accept the wait. Of the two kits I purchased, both large, and both shipped transatlantic, one was packed beautifully, the other not particularly well, resulting in the manufacturer's box seal breaking in transit and slight crushing damage to the box. The kit was complete and undamaged. Both kits came with faded box art - so if I was buying to build, my experience was excellent. If I was buying to collect, I would have been less happy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2019
Order placed on 17042019. Worried about the time spent on 25042019 I decided to contact the website chat. So you need to know that for example: 4 copies available does not mean that there are 4 copies in stock but rather 4 copies available from the 1001 Maquettes supplier. The delay in delivery (non-preparation of the order) is that a model is in restocking (whereas on the site it is available in 2 copies) approximately 2 days later the parcel is prepared and dispatched. No compensation, no discount, no coupon ... in short, no commercial gesture. I'm a bit disappointed by the confusing way the site is managed. We'll see how it goes ... Further to your reply to my review: I'm not going back on the shipping time. But as soon as you validate your order"". For me, but I could be wrong, the validation of the order is dated 170419 (date of credit card collection) and therefore from 170419 to 020519 does not correspond to the 5 to 7 working days of shipping time as you pointed out to me. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2019
Very good Delivery on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
Very good telephone reception correct delivery good product will remain customers packaging soig
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
fairly fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
A site that I gladly recommend where you can find what you want and need.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/05/2019
Well, I am still waiting for the package to arrive on April 3. If it arrives, I will be able to evaluate them, but for now I have no content.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2019
Very good with a very lar color palette
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 30/04/2019
excellent service
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/04/2019
I was disappointed in communication… I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed
Response from 1001hobbies
Dear Sir, Thank you for your review. I do not understand however what you mean by ""half or more of the communication was not in English"". All the e-mails exchanged with you were in English as I just checked, since all of our customer service hosts are English speakers. You had chosen the eco delivery method, it is normal not to get any tracking number but just to be informed that the package was shipped away (on the same day of your order). For further informations about the delivery and shipping methods, please check the dedicated section in our FAQ available on the following link: https://1001maquetteshelp.zendesk.com/hc/en-us Best regards, The 1001Modelkits' Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2019
I was disappointed in communication... I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed
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Response from 1001hobbies
Dear Sir, Thank you for your review. I do not understand however what you mean by ""half or more of the communication was not in English"". All the e-mails exchanged with you were in English as I just checked, since all of our customer service hosts are English speakers. You had chosen the eco delivery method, it is normal not to get any tracking number but just to be informed that the package was shipped away (on the same day of your order). For further information about the delivery and shipping methods, please check the dedicated section in our FAQ available on the following link: https://1001maquetteshelp.zendesk.com/hc/en-us Best regards, The 1001Modelkits' Customer Service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
Wide selection. Fast delivery. Fair prices. However, we need to extend tamya's product range to include paint accessories, primers, small tools, etc.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
Good telephone reception, exchange possible. Only regret the price often higher than aill
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2019
1st order with this merchantno problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2019
Tamiya paint order received on time and in perfect condition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2019
No paint
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2019
SMALL, EASY-TO-ASSEMBLE MODEL IDEAL FOR BEGINNERS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2019
delivery times respected and products in conformity. just a little effort on the shipping price and it will be perfect.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/04/2019
Excellent service prompt shipping Thank you!
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 18/04/2019
Excessive shipping charges. Not clear that the shipment is made from France and therefore with an additional fee of Euro 397 (which adds up to 1194 shipping) in an amount of 24 euros. As for the goods all perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2019
well organized
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2019
Received on time. RA
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/04/2019
Well you found what you were looking for that is very good for me as a customer and good prices the downside is that you have to wait for my understanding a long time to receive orders but they arrive which is important. No hurry.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2019
Delivered in reasonable time and we'll... Delivered in reasonable time and we'll packaged.Will use again
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/04/2019
Delivered in reasonable time and we'll… Delivered in reasonable time and we'll packaged.Will use again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
No problems unpacking the coli
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Received on time and seems to be of good quality.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/04/2019
Good morning : My assessment of the service is POSITIVE but I think it could be improved on two things : - The speed in the importance of having the items available at any time and for any moment. You can not guarantee a service that is then delayed - The delivery service could be further improved by having a service point for a more convenient collection of orders because at first the package was scheduled to arrive by DHL that if you have service d """service point """ and ended up arriving by colossimo services and SEUR that lack such service otherwise all correct graci
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